Rainbow Six Siege Dev Tracker

@Grvco welcome to the Discussions! Sorry to hear about your Uniform settings being reset. I would like to welcome you as well to our Italian language Discussions here if you would prefer to communicate in a language outside of English. If you are seeing an error 'failed to load player profile' or your attachments are being reset the issue may lay with a corrupt save. Luckily you can delete the local and online saves for Rainbow Six Siege to resolve this! Your unlocks will not be affected when following these steps, however please keep in mind that you ...

Hi @M4NG4L-_DUCK! It looks like you are reaching out on the English language based Discussions. If it works a bit better we do have a Spanish Discussions page here. I would also like to invite you to open a ...

@ButterSloths Hi there, sorry to see a few of your Operators being missing. As a first step please try to verify your game files to make sure none of the files your game needs are missing or corrupt. If any Operators are still locked please be sure to double...

Heyo @Brismo_ welcome to Discussions! I'd like to make a few suggestions to help get this resolved for the current season. If your changes to the Game Settings file do not seem to improve this issue it may be set to 'read-only' and preventing the game from accessing the data you've made adjustments to. You can right click the ini file, select "properties", at the bottom of general tab you see "attributes" and next to it, untick read-only.

Please also give our ...

@guest-Eq9xmBV1 Hello there and welcome to Discussions. I apologize for the inconvenience, we are experiencing high contact volumes at this time. While I would not have an ETA on the resolution of your ticket please rest assured a member of our team will address it as quickly as they are able to.

If you happen to have access to the current email being used on your account we also have a ...

Hiya @tanoss03 welcome to Discussions! So sorry for this wait to get started playing ranked. In addition to having the 2 Step Verification enabled on your Ubisoft account you will also want to ensure that you have a recovery phone number added. Having both of those enabled on the account where you own Rainbow Six Siege is currently necessary to be able to play a ranked match.

We have a guide here to get the number added using the account management website. ...

Hey there @DreadedCOW115 so sorry for how disappointing this issue has been when affecting you and your friend. I see you've tried out a few things already so I'd like to suggest a few more steps to help you both get back to gaming!

• Please complete our guide here to update Windows and rule out any possible software conflicts.
• With the Ubisoft Connect launcher closed please delete the 'cache' folder for the client (most comm...

Hey @RodZill4 I am sorry to see you have received 2 duplicate items for Zero. To assist in our team's investigation can you update this thread with the name of the items?

Thanks for your patience giving the suggested troubleshooting a try and for getting back to us on your missing Operators! I have a good idea what may be causing this, but as it would relate to your account I would ask that you open a Support Ticket for the dedicated teams to check into privately.

Hi there! Sorry to hear about this 3-0x0001000B error code when opening your game. This is an error regarding the connection to the Ubisoft servers so I would like to suggest completing the troubleshooting guide here. I see you mention already restarting and resetting your router so you can feel free to skip over the steps asking to reset your network hardware again. The guide will provide instructions to enable UPnP and forward ports for the game as well as trying a wired connection.

Please let us know how it goes!

@Trophydreamer Thank you for the input and tips!

Hi there @TheFunMachine, thank you for reaching out! We have been investigating similar reports of an entire lobby experiencing 150+ ping, and I'd like to include your information with our investigation. Can you provide me with the match ID for the last time you saw this happen? Also, can you recall if anyone was kicked from the match altogether? If anyone was kicked, was it everyone or just certain people?

@Proxy1893 Apologies! The troubleshooting steps that we provided were not intended to place blame on your hardware, they are simply to ensure that the game's software is performing correctly before we proceed. If you have already completed the technical steps, please complete ...

Hey there @aprum, I'm sorry to hear that you're encountering this error. I'd like to look into this further and see what I can do to help. First, I would like to complete some basic troubleshooting steps that should solve most causes of issues like this. If your operators are still missing after that, I'd like to collect some additional information. Please start with the following steps:

• Let's knock out ...

Hiya @BLURAY71, thank you for bringing this to our attention! I'd like to look into this further and see what I can do to help. First, I would like to complete some basic troubleshooting steps that are easy and solve most causes of issues like this. If your operators are still missing after that, I'd like to collect some additional information. Please start with the following steps:

• Confirm that you are logged in with the correct Ubisoft account
• ...

@LonelyWith69Ms @Genkotsu11 @ZIrkleon Thank you for letting us know that this has affected you as well. This has been reporte...

Hey @NikolasS54, thank you for reaching out! Just to confirm, are you experiencing increased crashing as described in this thread?

Hello @TWYZT3DKLWNZ660 you are currently posting in the Far Cry 6 forums, so I will move your post to the R6S forum.

If your skin does not appear in your game after waiting 48 hours, please contact us via a private support case for further help with Twitch Prime loot, as we are unable to help with this issue over our public forums >> ...

Hello @BaldWigha , welcome to the forums.
 
We would usually ask you to wait 48 hours for these items to appear on your account and in your game if you have just purchased or redownloaded the game.
 
If after 48 hours, you still do not have your missing content and operators, we can look into this for you, but we would need to do this via a private support case with you, so we can discuss your account and purchase details privately.
 
Please see our pinned post on 'Missing Content', it details how to contact us and what information we need from you, here >...

Hello @kz-r thank you for reaching out to us. Players can appeal a game ban on their account and ask our agents to double check their ban was applied correctly, by creating a support case with us. Please note, you can only appeal a ban once on your account once however. 

If you would like to appeal a ban, you can get in touch with us about this, via this link > ...