Hi there @MrFrosty, just to check back in on your case I do see it is still escalated to be looked into further with our teams. While I don't have an estimate of time on a resolution (as each case can be handled a bit differently) you can rest assured you'll be the first to know once there is an update.
Hello everyone, thank you for posting about this 'ownership' message.
If you see this message when launching the game from PC - "There was a problem authenticating the ownership of this product", it could be for the following reasons >>
- You have more than one Ubisoft account
- You may be signing in to your game launcher with the incorrect account
- You have yet to link your Ubisoft accounts to another platform account, Steam or Epic for example
To help you find the correct account details, please get in touch with us privately using this link > ...
Hey there guys and welcome to the Ubisoft Discussions!
I understand your friends appear as offline on the Ubisoft Connect launcher, and your invites display as expired. To attempt to resolve this issue, I recommend completing the following steps:
This last step has also proven to work for most players in your situation!
Hey there @Crystal_Wolf67 and @Xiflato and welcome to the Ubisoft Discussions !
I'm sorry to hear that you received a temporary ban in Rainbow Six: Siege. This could be due to the degradation of the game's servers that day. That being said, these penalities are issued server side by an automated system and cannot be overturned. You will therefore need to wait until the ban is over. For more information, I recommend checking this ...
@MrFrosty... No worries, please don't hesitate to come back to the forums if you have other questions 
Hey there @Tembik. and welcome to the Ubisoft Discussions!
As you may have noticed, the Welcome Pack is currently not available on Steam. That being said, you can buy it from the Ubisoft Store instead, it should activate on your Ubisoft account, as long as it is the same Ubisoft account linked to your Steam account!
Hey @Clamm_ Glad to hear your issue was resolved! Please don't hesitate to come back to the forums if you have other questions
Hey there @Stringcheese69 and welcome to the Ubisoft Discussions!
I'm sorry to hear that you received a temporary ban in Rainbow Six: Siege. This could be due to the degradation of the game's servers that day. That being said, these penalities are issued server side by an automated system and cannot be overturned. You will therefore need to wait until the ban is over. For more information, I recommend checking this ...
Hey there @Vexzorus and welcome to the Ubisoft Discussions!
I see that you've opened a support case with my colleagues over at the Ubisoft Support website. Someone should get back to you soon concerning your Signature Welcome Pack 
Hey there @Capt_1K and @wallhackslol and welcome to the Ubisoft Discussions !
I'm sorry to hear that you received a temporary ban after the degradation of the Rainbow Six: Siege servers. These penalities are issued server side by an automated system and cannot be overturned. You will therefore need to wait until the ban is over. For more information, I recommend checking this article!
Hey there @CanUFeelMeVV and welcome to the Ubisoft Discussions !
I'm sorry to hear that you received a temporary ban after the degradation of the Rainbow Six: Siege servers. These penalities are issued server side by an automated system and cannot be overturned. You will therefore need to wait until the ban is over. For more information, I recommend checking this article!
Hey there @PieKai and welcome to the Ubisoft Discussions!
I understand you received a temporary ban following your accidental disconnection to a game. These penalities are issued server side by an automated system and cannot be overturned. You will therefore need to wait until the ban is over. For more information, I recommend checking this article!
Should you encounter crash...
Hey there @frownclown and welcome to the Ubisoft Discussions!
I'm sorry to hear you experience crashes towards the end of your matches in R6S. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should ...
Hey there @MONKES_On_Twitc and welcome to the Ubisoft Discussions!
I understand you received a temporary ban following your accidental disconnection to a game. These penalities are issued server side by an automated system and cannot be overturned. You will therefore need to wait until the ban is over. For more information, I recommend checking this article!
Hey there @Ferdelance_ and welcome to the Ubisoft Discussions!
I'm sorry to hear you haven't received your Rick and Morty bundle in R6S. After checking your account, I can see that the content of the bundle was added to your account the same day you purchased it. Please note that it can take up to 48h to appear in-game
Hey there @MaryDeathh and welcome to the Ubisoft Discussions!
I see that you've opened a support case with my colleagues over at the Ubisoft Support website. Someone should get back to you soon concerning your missing charms
Hey @MrFrosty... and thanks for getting back to us with this information!
I see that your stats for R6S aren't updating within the Ubisoft Connect client. This is currently under investigation by our dedicated team. As for the inability to download the game due to the error code, I can see you've created a support case, which has been escalated for further investigation. As soon as my colleagues have more information for you, they will get back to you on your support case ...
Hey there @LaffyTap and welcome to the Ubisoft Discussions!
I understand your account was stolen. For security reasons, we are unable to deal with your request on the forums. Therefore, I recommend you contact my colleagues over at the Ubisoft Support website, so they can look into this for you. Here are the links you can use to contact them privately on whichever platform you prefer:
- Ubisoft Support website: ...
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