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Hey there @DrMIDNIITE
I'd like to collect some video of the in-game issues you've been running into with The Summit, particularly the issue with not being able to repair or pick up armor kits.
You can record a video using the ...
Hey there @DrMIDNIITE
I'd like to collect some video of the in-game issues you've been running into with The Summit, particularly the issue with not being able to repair or pick up armor kits.
You can record a video using the ...
Hello @kw_jn
Based on the time that you posted this, I assume this screenshot was taken after the 16.4 update was installed for you. Can you let me know if that is correct? If so, I can get this reported up, as these issues were supposed to be fixed with that update.
Hey there @cnailor467986!
If your agents are still missing, check the support ticket that you opened with us. I just updated it with the correct information and game title and you should get an email from us soon!
This should be handled entirely on that case if you still need assistance. Thank you for your patience while we've been working through a bit of a backlog recently.
Hey there @Dnr57Ca
Sorry to see a valuable gun might have gone missing for you. If the gun has not reappeared in your inventory or storage, can you give me a bit more detail about the context of how it went missing? Did you have it equipped at the time, in your backpack, or in storage? Have any other items gone missing, that you are aware of?
What items were you farming for at the time? What mission were you doing?
Hey there @KingSoCo81 and @grantsheppard
This issue might match something that we're currently aware of, but I would like to collect a short video from the both...
Hey there @unnecesaurus
I hate to see that you're crashing, and you're right that your system specs are more than enough to run the game.
For now, there's a few small things I can suggest for you to try.
Hey there everybody.
We have some issues with this gun not being delivered properly after completing the mission under investigation, and I'll go ahead and get as many reports added there as I can.
For now, I would recommend re-completing the mission that rewards Doctor Home and make sure that you have empty bag space at the end of the mission. Please let me know if this allows you to obtain the weapon. This may need to be done on a second agent.
Hey everybody, I reached out to the Team to see if this is an intended "feature" of Oh Carol or not.
In the meantime, I also wanted to point out that the secondary issue with the unique mod being able to be pulled off and placed on certain other guns is actually known already, and should be fixed in TU 17, per the Trello for known issues: (https://trello.com/c/atekoe6G/53-gear-the-scope-mod-from-the-oh-carol-named-marksman-rifle-can-be-applied-on-any-weapon)!
Once I hear back about the recalibration issue, I will share that info with everybody here.
Hey there @GunStyker23
Hopefully, the gun is not truly missing.
For now, I would advise double checking your inventory and storage for it. If you are not able to find it, there is no way for the team to restore a missing item. You will need to recomplete the mission that provides it as a reward to obtain another one.
Just to make sure you actually receive the gun as a reward, make sure you have backpack space, as that has prevented a few players from receiving the gun.
Hey there @About30Ninjas1
I understand the frustration with the crashing, but hopefully this is something we will be able to help you with.
As you have already performed most basic troubleshooting that we would be able to offer you here, I would advise you to open a one-on-one support ticket and ...
Hey there @ChromeLocke
Sorry to see that you and your friends are having a lot of connection issues currently.
If you have already followed our entire connectivity troubleshooting guide including the Port Forwarding steps, you will need to ...
Hey there @TheDreamteller
I understand your frustrations with the game considering you are running into frequent crashes and some in-game problems as well.
That being said, the support team cannot provide much assistance with in-game problems like what you are describing without seeing them. Please record a video of any issues you run in...
Hey there @Asterix201252 and @DocSholto
Asterix, I know you have already sent us two save files so one of those may already have this bug on display. If you can ...
Hey there @Asterix201252
This is an issue we had under investigation, and is considered a separate issue from the No Schnapps problem. I'm going to go ahead and add your save file and user info to our investigation!
Hey there everyone.
This is an issue our team is already aware of, and there is a workaround we know of that we would like for someone to try, to confirm if it still works on the current update.
Please let me know if this prevents that newspaper report from triggering.
Hey there @PinBeaCo
Just to clarify, have you noticed that the flame monitors will fire if the enemy target is not moving at all?
If so, and the ships only stop shooting when the target is moving that is something that our team is aware of and currently investigating.
Hey there @Kajsa
Unfortunately, by default Anno 1800 will always open on the monitor you have designated as your "main" monitor.
If you are running the game in Borderless Window, you may be able to shift it onto another monitor by holding the Windows key on your keyboard, then pressing the left or right arrow key, depending on which direction you want to movie it in.
Hey there @The-Viking555, I'm sorry to hear you had to lose so much progress.
Unfortunately, if the local save file is not able to be created normally, it also prevents a clean file upload for the cloud save as well 
Hey there @la_chouffe!
This issue is still under investigation, with no updates to share just yet. As soon as we know more, you can expect an update here, on the News and Announcements section, or on the known issues trello: (...
Hey there @Eagletazq, as @Asterix201252 implied the best way to share a video is to upload it to YouTube and post a link!