Hey there @Noobgamer3601
Based on the DX Diag file that you sent us most recently on the case that you have open, your graphics driver was last updated in July. You will need to update that driver, and make sure you install any pending Windows updates as...
Hey there @hundreAd1800 sorry to see you're having some issues with a buff effect!
Can you take a screenshot of your oil refinery production summary in the Old and New world for us, along with a screenshot showing that you have Captain of Industry active in both locations?
Hey there @P0PPYTAT
Sorry about the delay in response here! If you are still unable to access the cosmetic DLCs that you were missing, you might still need to open a support ticket for this issue, as this may require a full review of the content activation on your account, but there are a few steps you can try first.
Hey there @The-Viking555
We have no updates about this issue yet, but I can confirm that it is still being investigated by the team! As soon as we know more, you can expect an update in this thread, as well as our News and Announcements section. It may also show up on the known issues list: (https://trello.com/b/rldv58ho/anno1800-known-issues-list).
Hello again @AORUS2017
Unfortunately, since you are refusing to provide the screenshots and evidence of the issue that has been requested, there is no assistance that I can offer you. If you change your mind and would like to provide those screenshots, this thread will remain open for you!
Thanks for getting that screenshot for me @jamiewwer1!
Sorry about the delay on my response, Thanksgiving holiday got in the way 
I experience pretty similar shadow flickering to what was shown in your video, and changing the following settings made it harder to notice, but did not remove it entirely.
Shadow Quality - Medium
Lighting Quality - High
Object Quality - High
Unfortunately, this is ...
Hey there @Chucruttes, it looks like you're playing on PC, so I have some PC specific troubleshooting that I'd like you to try!
First, start with our basic troubleshooting guide.
After that, you should try disabling the ...
Hey there @Angry-Dad
Just to clarify, have you purchased a full version of the game? If so, our team will need to verify that on our end through a proper one-on-one support ticket.
Once you have that ticket open, our team will verify your account and get things fixed up for you as long as you do own a non trial copy of the game.
Thank you for that screenshot @sir_coenraad_VI!
Berry and I have gotten this reported up for you and @debbieperry, and we will let you both know once we get a...
Hey there @Cunning_Stunt, sorry to see you got banned.
Unfortunately, I am not able to provide any details about the circumstances or reasoning for your ban. Because this is not something the support team is able to provide any assistance with, I will be locking this thead after this message.
Hey there @Delimanic7203, sorry to see you're having some crashing issues; particularly in Countdown where a crash can represent a lot of wasted time.
Can you let me know what GPU and CPU you have in your computer, and the GPU driver version you're using right now?
In addition to that, I would recommend following our ...
Hey there @Malediktus90, as @V1rtualzZ pointed out, this is an issue we've reported already. At the moment all I can do is confirm that it is still being investigated.
Hey there @BigLoulou05!
If the basic troubleshooting did not resolve this for you, we will need to collect copies of your basic system files.
You can send those to the Team by opening a ...
Thank you for confirming that disabling that option fixes the issue @jamiewwer1!
The post from @MGuenny was actually spot on about the cause of this problem. That spec...
Hey there @AORUS2017
Based on what you're describing here, it sounds more like you are simply not producing enough goods - mail specifically - to keep up with the demand in your high population buildings. What DeskLamp was asking for was a specific example of mail disappearing without this level of demand for it. We would need a visual example and description of that happening, as this is the forum for bug reports and technical issues.
Thank you for confirming that @krissu1981!
I'll get this info added to our investigation into the issue. Keep an eye on the News and Announcements section of the forums for any updates!
Hey again @V4MPiR1! Seeing you all over the forums recently
While this has not been added to the known issues Trello, this problem is something the development team is aware of and investigating currently. I will get your report of the issue added to the proper channels. Thanks for bringing it up!
Hey there @V4MPiR1 and @Malediktus90
While we do have this issue reported up already, have either of you noticed it occurring on any specific guard locations, but n...
Hello again @Traumahawk
Since you are not receiving any specific error messages when you disconnect or crash, I would recommend running through my previously posted troubleshooting steps. Afterwards, if you continue having issues with game stability during Countdown, please ...
Hey there @sir_coenraad_VI
Typically, if you end up killing a Hunter and not receiving their mask as a drop afterwards, you will need to re-do the hunt again to see if it'll drop after that.
Some players have also had luck with moving between New York and DC, which can cause the mask to show up in your stash! Give that a try and let me know if you can obtain the mask that way.
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