Ubi-SleepyGoat

Ubi-SleepyGoat



18 Nov

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thank you for answering those questions for me, @Traumahawk!

Do you ever get disconnected yourself, and when you do do you receive an error message?

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hello hello @Phudrucker74

Would it be possible to grab a screenshot from your wife's perspective on the referral website? Once we have that, we should have enough info to fully investigate why this might be happening.


17 Nov

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hello again @B8Y4GA

As you seem to be personally experiencing the disconnects and crashing issues, there is some troubleshooting I would like you to complete to see if your stability increases at all.

  1. Run through the basic PC troubleshooting.
  2. Disable the ...
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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @the_Kettle, thank you for pointing that out! Oftentimes, things get added to the trello or show up in the patch notes before the Team even lets us support robots know 😂

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @kw_jn!

Since the perfect and regular versions of other talents usually work in tandem with each other, I suspect this may be intentional behavior but I'll reach out to the Team to see if I can get it confirmed! Thanks for the perfectly made video!

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @hyper-sniper

In order to report this, I would need visual proof that your expertise level was at 10 and reduced to 9, as the original post that opened this thread claimed.

Once we have a set of images that displays that, I can get this reported!


16 Nov

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thank you for confirming that for me @WarHeroI

Would you be able to share that link with me here? I may need to edit your post afterwards to remove it, but it should help me find our report on the issue and check in on any announcements or info from the Team there!

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thank you for confirming that for us @a_nikko!

There's one more thing I'd like you to test out for me, if you have the time. Can you turn on the color blind options and see if the circles become visible with those options enabled?

I have gotten this issue reported already, but I want to be able to update the report with this info if you are able to give it a try!

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hello, and welcome to the forums @Sifrediii!

Can you let me know what happens when you try to start a Countdown mission? If you run into a specific error or are missing a certain menu option can you take a screenshot of it for me?

Also by "secondary account" do you mean that you started an entirely separate PlayStation Network and Ubisoft account or is it on...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Hefeydd_, I am sorry to see you've run into a few issues.

First, you marked this thread with the tags for Xbox Series X|S and PlayStation 5. Am I correct to assume that you play on both platforms?

For the inventory display issue, has this always been the case or were you able to permanently change the option to be a grid view previously? If this has not been happening to you the entire time, when did it start?

As for the AI issues you have mentioned, you may just be running into specific situations where enemies seem to be performing better or behaving more aggressively, but there are no major changes made to enemy AI before, during, or after maintenances unless they are specifically announced in the News and Announcements section.

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @MaraxusCA

I reached out to the Team to see if we can get any update about the issue, but it is likely that anything we hear will be posted exclusively on the News and Announcements section of the forum.

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @PSON, I'd like to suggest a few troubleshooting steps for the crashing you've run into.

Go ahead and start with our basic troubleshooting guide for PC.

After that, I would recommend also ...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey again @Hefeydd_

I will reiterate, we will need to see a screenshot showing that you were at Expertise 10 and that it was lowered to 9. A screenshot showing that you are currently at 9 does not display that your expertise lowered.

If you have this happen again after reaching a higher expertise level, please let me know at that point. Unfortunately, without seeing visual proof that your expertise level lowered, there is no way for us to get this reported or investigated.

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Gravity_Grave

This is something I actually reached out to the team requesting an update for recently, so hopefully we can hear back soon. It is possible that the Focus talent is only meant to work with certain specific 8x scopes, and I am hoping to get clarification on that so that I can share it with the people in this thread!

Once I hear back I will be updating a few threads with the info 😊

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @radoe-ksa1992

While there are a few issues I know of that can cause certain resources to go negative, this particular instance is a bit new to me. As a result I'd like to gather some basic info from you and see if I can get this escalated.

  1. Did you run into any crashes or disconnects recently before noticing your ceramics and recon data went negative?
  2. If you gain ceramics or recon data during regular gameplay, does the negative number change at all?
  3. Do you see the same negative numbers from other menus, or os it only on t...
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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @N3mB0t!

If you have not already done so, please reach out to our one-on-one support team through the link Ubi-MrM posted earlier.

This is something we usually need to handle privately, as it will require an in-depth account investigation!

Let me know if you have any trouble getting a case started.


15 Nov

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Traumahawk and @B8Y4GA, and I am sorry to see you're having some issues with connection stability in Countdown.

There are actually a few issues with Countdown...

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @SOCNightStalker, it looks like @WarHeroI had me covered on how to get your video sent up! If you need any additional instructions let me know.

As for the separate exploit you are reporting, ...

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13 Nov

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hello again @TheGeckoHimself

Unfortunately, if you are not able to provide the information I have requested, there is nothing the support team can do or investigate for you. We will require the requested screenshots.

I will leave this thread open in case you change your mind and would like to provide the information that has been requested!

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    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Fasstfred

In order to troubleshoot the crashing you are running into, please go ahead and start with our basic troubleshooting guide.

After that, you will need to generate some basic system f...

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