Ubi-SleepyGoat

Hey there @kw_jn

Sorry to hear you're having some issues getting online.

Can you take a picture of the error you are running into when you try to connect and attach it to a reply to this post for me?

Hey there @Hefeydd_

While there are not any devs here on the player support forum, we can get your concerns escalated to them once we collect enough information.

First, I will need a screenshot showing that you were at expertise level 10 at some point before lowering back down to level 9. Once we have that, I can get your account information forwarded to the Team for review to see if we can figure out why this happened!

Hello again @leonardofelin

I've gotten all the different things your group has tried to try and get the commendation unlocked added to our report on the issue. Hopefully we can hear back from the Team to see if they can replicate it with this new info in mind soon!

Hey there @Malediktus90

Thank you for the new information, I will make a note of that in our report on the issue.

I would also like to ask, while you have been progressing through summit, have you been replaying floors you have cleared previously or pushing forward through the higher level floors?

Hey there @TheGeckoHimself and @KrAyZi3

We will need a screenshot showing your Season Reward track, so that we can see what level you are at and what rewards you should have already earned.

We will also need to know your current character stats and point of progression through the main story and Warlords of New York.

As a note, you cannot progress your Season Rewards until you have fully completed both the main storyline and Warlords of New York, so if you have not done so please do and see if you start to earn your cache rewards after that.

Hey there @Gabriel-Knight

You are right in that we would need a video to get that particular issue reported up. If you do end up playing any time soon and can find the time to record one, you can use the ...

Hey there @DrVirulent

Unfortunately, if Ubisoft Connect itself is showing your achievements as unlocked it is not possible to reset the progress towards those achievements at this time.

I apologize for the inconvenience!

Hey there @DrVirulent

The issue with all achievements getting unlocked is still under investigation currently. Any updates about the issue will be posted in the News and Announcements section of the forums!

Hey there @Cristos-X

Live chat availability is based on your local time zone, not an international time zone.

It looks like an agent has responded on your case with some troubleshooting recommendations. In order to not cause any confusion or doubling-up of any steps we would both end up recommending, I would suggest following along and respond on your support ticket for now!

Hey there @Sternlinka and welcome to the forums!

I hate to see that your progression in a questline is locked off due to an issue in-game, hopefully I can help you get through it.

First off, can you let me know if you use any mods? If so, could you list them out for me?

You should also try out all the basic troubleshooting for PC.

Finally, if you start the game over on a brand new save, does the same issue happen with the Iron Tower questline?

Hey there @dr-ghost019!

I can see your case open, but it looks like the only attachment is the same screenshot you posted in this thread. We will need your full basic system files, explained in the link in my previous post so that we can review everything for possible causes of this issue launching the game.

For now, there are a few things you should try to see if we can get the game launching correctly.

1. Use Ubisoft Connect or Steam to verify your game files.
2. If the above process did not repair or replace any files, uninstall the gam...

Hey there @nanitm2

We are only able to provide support in English on this forum.

If you would like to seek support in your language of choice, please open a support ticket on the website. Because you are running into a crashing issue, I reco...

Hey there @duckzz1437

To fix this, please go ahead and uninstall the game files through the Epic Games launcher, then re-open Ubisoft Connect and perform a new installation there.

If that does not work, please let me know!

Hey there @kxrtez

Since that troubleshooting had no impact on you, we will need to collect a bit more detailed information from you.

First, please find a game replay where you experienced these connection issues and take a screenshot of the full scoreboard for me. Reply to this post with the screenshot once you have it ready.

After that, I will need to know the data center you connect to when starting the game, and the data centers you connect to when you start matchmaking. If there are multiple, please give me a full list.

Finally, you will need...

Hey there @Illusion-exe_

You actually have it backwards, it is impossible to appeal a temporary ban. You can appeal a permanent ban by opening a support ticket on the website directly.

I will be locking this thread after this post, as ...

Thank you for giving that a try for us @dr-ghost019!

I will need to collect some detailed system information before we can make some more recommendations. Please open a support ticket on the website and attach copies of ...