Assassin's Creed: Valhalla

Assassin's Creed: Valhalla Dev Tracker




20 Feb

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @Tinytot87

I'm sorry that you are still experiencing this issue with Assassin's Creed: Valhalla.

Could you please try this procedure:

1. Press Windows key and i key together to open Settings.
2. In the Settings window, click System.
3. Then click Display tab from the left panel.
4. Then choose Advanced graphics settings.
5. In the pop-up window, uncheck the option Enable fullscreen optimizations.

Please let us know if, after trying the procedure mentioned above, the issue persists.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @viva_la_Andy

I'm sorry that you're having this issue with the Completionist All the way trophy.

Just to confirm, have you gathered all wealth, artefacts and solved all mysteries?

Please note that there are two of them that can be missed quite easily, when doing the quest "The Lost Cauldron", which is part of the main quest called "Mistress of the Iron Wood", in Jotunheim.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @Thundertamer

I'm sorry that you're having issues with Verica's Tomb. Could you please try to leave the tomb, fast travel to another location, fast travel back and re-enter the tomb and try again.

Please let us know if this fixes the issue for you.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey there @KingBeard and @azullFR

I have moved the thread from the General Discussions and merged it, so all information can be easily tracked in one single thread.
...

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Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey there @KingBeard

Thank you for reaching out to us. Could you please provide more information regarding the issue? Useful information can include, but are not limited to:

  • Name of the challenge
  • Date and time (if you remember) when you completed the action
  • Error message received (if any)


These info might help us with our investigation on your report.

Should you have any other question, feel free to post it here.

Thank you very much.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey there @Darkness-DK

We are receiving an increased amount of contacts at the moment, so it might take more time to receive a reply. Apologies for the delay.

If you have already created a support ticket, one of the support agents will get back to you as soon as possible.

Depending on the issue, the time needed to investigate the report may vary.

In the meantime, should you need more information, feel free to get in touch again.

Comment
    Ubi-Verse on Support Forums - Thread - Direct

Hi everyone!

I am sorry that you are receiving an authentication error when trying to launch the game!

Could you please let me know which edition of the game you own?

Thanks a lot!


17 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @yuan980520 @Gauxllow I'm sorry to hear that Brigid is missing and no longer appears in the settlement.

I can confirm that this issue was reported previously, how...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ChrisBoTa I'm sorry to hear that you are experiencing an issue with one of the order members, this is not a known issue.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @DunogRamedu I'm sorry to hear that you are experiencing issues accessing your DLC content.

I'm afraid if the DLC's are installed and it's not detecting them in-game the only option would be to connect the console to the internet and ensure you have all the latest updates installed then try launching the game again whilst connected to the internet. If this still doesn't work I would recommend uninstalling then reinstalling all of the DLC's again then retry.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @fr0stbyte612 I'm sorry to hear that you are experiencing issues with your cloud save.

At this stage, we are unable to guarantee full compatibility between Ubisoft games and services and Steam Deck / SteamOS. Certain games could work; however, we are unable to assist in case of compatibility issues.

You can also reach out to the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @knausis I have received a reply from the Community team. Please check your support case for more information as I cannot post it here on the forum.


16 Feb

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@MasterNoob9306 Hey there, apologies for any frustration caused by this issue! Can you confirm that you're playing on the latest version of the game? Please also try resetting your HUD and sensitive content settings and see if the issue persists.

...

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Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Tinytot87 Hey there, sorry to hear you're running into these issues launching the game!

I took a look at the files you submitted via our support site, and I noticed a lot of errors related to various .dll files. To resolve this, I recommend updating your Microsoft V...

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Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Iwak3z Hey there, I'm sorry to hear you didn't receive the item you purchased! To help get this resolved, please create a ticket on our support site. Make sure you're using the same account where you are playing the game so they can properly assess the situation.

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Katsoeli Thanks for sharing those videos!

For the fishing hut issue, do you remember the name of the last delivery you completed? Also, how far have you progressed in the main story of the game?

As for the issue in "A Skald's Lament," this is under investigation by the team but there are no updates on that at the moment. Were you able to try the workaround that ...

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Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@Terrorized1988 Hey there, I'm sorry to hear you're missing those credits! I see you opened a support ticket for this, so the team will get back to you as soon as they can.

Comment
    Ubi-Tacet on Support Forums - Thread - Direct

Hi @Katsoeli and welcome to our discussion forums!

I'm sorry to hear that you're experiencing this issue on AC Valhalla.

Thank you for this workaround @azullFR! ...

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