Anno 1800 Dev Tracker

Hey there guys,

Sorry to see you're having issues running the game

Thank you for posting what has worked for you!

JONOODONO - could you please provide your PC specs? So we can check for any similarities to AWPERATOR-

AWPERATOR- - have you yet been able to give any of the above steps a try to resolve this?

Originally Posted by Humblef0x
Thanks

Update: All game files have been successfully validated.

Hey Humblef0x,

Thank you for reporting this and for the image!

Just to confirm following the verification of the files; are you still encountering this in-game?

Originally Posted by AORUS2017
In Major Discoveries when I click on change deposit ore when it finished I need to collect it, when I click on it nothing happens and none of the ores deposits on any islands can be changed! Before the last patch it worked very well after latest patch don't work

Hey AORUS2017,

Thanks for reaching out!

This isn't something that appears to yet have been reported, is this still happening?

If so, could you please try ... Read more

Originally Posted by Agent_Orange320
Never mind, Im dumb. Figured it out. Dont remember having to go through extra hoops though to get the wall. It use to be just in the Industrial aesthetics menu

Hey Agent_Orange320,

Welcome to the Forums, thank you for updating your thread!

I'm glad to see you've since been able to get it sorted and locate the wall you were after!

If there's anything else we can help with, please let us know!

Originally Posted by sandybunker66
Since I downloaded the The DLC for the Anno 1800 Season 2 Pass the in game dialog cannot be heard on any Ubi Games that I have like Far Cry, or Anno 2070.

Hey sandybunker66,

Welcome to the Forums!

I'm sorry to hear you're missing audio!

As chris02918has rightly suggested - have you checked your sound settings to ensure you're using stereo rather than surround?

May we also what audio device you're using (speakers, headset)?

Thank you!

Hey there guys,

Thank you for sharing what steps have helped resolve this issue for you!

For those of you still encountering crashing issues, can you please make sure you've given our troubleshooting steps a try

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by p6****a
Do we have to start a new game after the new Season 3 pls? Because I can´t load my old game saved before Season 3. Thank you

Hey p6****a,

Thank you for getting in touch!

I'm sorry to hear you're having issues with your saves!

They should be accessible regardless of the Season played.

Could you please provide more information on what you encounter when attempting to load your game?

Is your save completely missing or are you able to select it but get an error?

And have you been able to give any ... Read more

Originally Posted by Fret__Fret
The float point number displayed in the Speicherstadt is a little bit long. Happens when equiped any loading speed item as shown in the image:

Hey Fret__Fret,

Thank you for reaching out and reporting this!

Thank you very much for the image!

I've passed this onto the team for them to look into and amend, we'll update the Forums as and when we hear more on this!

If you notice anything similar or if there's anything else we can help with, please let us know!

Originally Posted by WilliamWalnut
I have played the free weekend last time on the same computer and it worked perfectly. This free weekend as of recent it has consistently crashed at around the 10-20min mark. These crashes happen no matter what I am doing in the game, afk, settings, singleplayer, multiplayer, no event in game triggers it. I have uninstalled and reinstalled anno and ubisoft connect multiple times, played offline and not, minimum graphics and maximum, directx11 and 12, none of which change whether or not it crashes. When it crashes it sometimes gives the fail to synchronise achievements error but this is inconsistent and the game crashes regardless of being online or offline, having cloud save on or off. I have run the game as admin and not, same result. I have che...

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Originally Posted by Pepsispaw
For some reason I can't build a Fish oil plant, it says constriction area blocked, I have tried in many places and even other inland's. I have exit the game and started the game again.

Hey Pepsispaw,

Thank you for reaching out about this, I'm sorry to hear you're having issues!

As suggested, have you yet tried verifying your games files to see if this is still occurring?

Originally Posted by Maraiko14
Hello,
I have the sames issues since 9.3 but it's a little bit better with the update 10 but it s still annoying. By example, when I want to trade with my island with a boat , the game will freeze before showing the trading screen or when I want to start an expedition, I'll have to wait at least 1min to see the Captain and the posibility to affect a boat to the expedition. Also, sometimes there is random freeze during 5-20sec.

Thank you

Hey Maraiko14,

Thank you for getting in touch!

I'm sorry to hear you're having issues!

Do you happen to have a 20 or 30 series GPU?

We are looking into perform... Read more

@isufriedl - You can share videos by uploading them to a sharing platform (such as YouTube or Google Drive) and sending us a shareable link. You may be able to share photos in a similar way. You could also try changing the resolution of your photo to be smaller, to see that will allow you to attach it.

Thanks!

Hello there @isufriedl! Welcome to the forums

Thanks for taking the time to report this. I'm sorry to hear you're unable to collect the key in "The Devout Troll." Would you be able to send us a video that shows you're unable to interact with the key? We can then pass this along to the development team for further investigation.

Thanks! ...

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Originally Posted by ViewtifulNyco
Hello,

Here is a link with my save and 2 screenshot with in red the pattern and green the loop the shark does.In red the inital path and in green the loop the shark does now when ship spawn and attack him

https://drive.google.com/drive/folde...Qz?usp=sharing

like indicated in the screenshot (in red), it leave the map (not visually) but he come back on the "clickable zone"

Th... Read more

We've heard from some players that reloading an old save from before the quest and doing it again solved the problem, but obviously that's not an ideal workaround.

So, since we'd like to make sure the shark behaves properly, could you upload and share your affected savegame with us? Please also let us know, how exactly the issue looks like in that savegame:
Is the shark not moving at all? Or just moving occasionally? Did it leave the map, but the next quest is not triggering?

Thanks a lot, this would definitely help our investigation.

Hello there @alegrosa! Welcome to the forums

Thanks for taking the time to report this. Would you be able to send us a video that shows you're unable to interact with the NPC in "A Cordial Invitation?" We can then pass this along for further investigation.

Thanks! ...

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Hello there @Godohandus!

Thanks for taking the time to report this. I'd like to collect some more information about your weather trouble when loading up a save.

• Does this rain persist throughout gameplay, or does it eventually stop?
• Are you loading in at the same location (such as Ravensthorpe) or does this happen in different locations?
• When did this first start? Was it after a specific quest or action in-game?
• Could you send us a video that shows this happening in-game?

We can then pass this report on for further investigation by the development team.

Thanks!

Originally Posted by madzik123
Apparently I deleted the last character of the link somehow here is the full one: https://youtu.be/hE8htj5jQj8

Thank you for forwarding this bug. If you need my save, I'll be happy to provide it.

Cheers!

No save needed, checked with the team, they're on it ... Read more

Yeah, the first link doesn't work for me either, but the issue has been forwarded now.

Thank you very much for the detailed report.

Hah, are you working in QA by any chance? ^^


Thank you for reporting this, however, this was not reproducible for us in two separate savegames, the health points always immediately increased by 50% when the item was applied to the ship's item slot.
Would you be able to provide a video?

Of course, if anyone else encountered this issue, please let us know.