Anno 1800 Dev Tracker

Originally Posted by gd6noob1
Hi,

Im experiencing an issue, when I step away from the game and my laptop's screen turns off, but the laptop is is still powered, the game crashes and I resume.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by mishmishfla
Hello. Since installing Land of Lions my game has been constantly crashing. DirectX fatal error. What gives? Please help.

Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
64-bit operating system, x64-based processor
32.0 GB (31.8 GB usable)
Tried both 11 + 12

Hey there.

Welcome to the forums!


I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by Nienna000
Hi,
I know people have had issues and I did a google search but I am just struggling to find what I need. It's all a little confusing to me.

Just today Directx12 keeps crashing, mostly when I try to change items in a specific trade union, but sometimes when buying things at Archie's. Never had issues like this before. My graphics card drivers are up to date, command prompt scan shows no integrity issues. And that is about all I know how to do so I am now lost.

Any help with easy to follow directions would be greatly appreciated.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The f... Read more

Originally Posted by IntingZoe.L1E
Hei,

Hab gestern das erste Mal Anno 1800 mit dem neuen DLC Die Speicherstadt gezockt und ab dem Punkt wo das DLC Die Passage die Expedition beginnt Stürzt das Spiel ab.
Lässt sich Reproduzieren, allerdings nur wenn beide DLCs im Spielstand verwendet werden.

Setup:
Intel Core i7 7700k
DDR$ 16GB ram mit 3666 Hz
Nvidia Gforce 1070 Ti
Spiel ist auf einer Barracuda Pro mit 2TB Installiert.

Vlt weiß ja irgendwer hier weiter wäre schade wenn ich diesen Spielstand nicht mehr verwenden könnte.

Ps: alle DLCs außer dem Anarchisten werden in sämtlichen getesteten Spilständen verwendet.

H... Read more

@claudepoiri2021 Thanks for the information provided.

I have searched and we have only received one other contact from a player back in November who has experienced issues with this world event. Can you confirm if the mystery icon is visible on the map? Can you also try the following:

1 - Go to the area, try meditating and see if the Elk appears.
2 - Go to the area, create a new manual save then exit the game. Then try loading the new save you have just created and see if the Elk appears.

If the issue persists could you please provide a vid...

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Thanks for providing me with more information about your progress in Asgard, @M0nkf1shy. Would you be able to send us a video that shows you're unable to find the stag to interact with in the area of the Noble Hearts mystery?

In the video, can you please show yourself using Odin's Sight to show that there is nothing in the surrounding area that is highlighting as blue.

Thanks!

Thanks for that video, @isufriedl! I've passed on your report to the development team so they can take a closer look at this.

If we require any further information from you, we will reach out within this thread. In the meantime, please keep an eye out in our ...

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Hey there @Steak_59. Thanks for letting me know that you're unable to try loading an earlier save. Would you be able to send us a video that shows you're unable to proceed with the "Rock of Fertility" mystery? We can then pass this along to the development team for further investigation.

Thanks!

@alegrosa I appreciate you posting this video link here and have forwarded the clip to the development team! Please stay tuned for updates.

@claudepoiri2021 Hey! Sorry to hear that you have been experiencing this issue with the Elk not showing. Does this still happen after restarting the game?

Are you able to go to an earlier save and try again?

In regard to resetting the game are you using all your save slots? Is it possible to start a new save in a different slot?

Hey guys!

Thank you for keeping this thread updated!

The team are aware of and have been looking into this further

Just to clarify the current situation - the Lamppost has been being added to your games, but is now unavailable?

Hey guys!

I'm afraid we don't have any further updates or news to share at this time, however it is still being looked into by the team

We will of course update thread as and when we hear more, sorry for any inconvenience!

If there's anything else we can help with in the meantime, please let us know

Hey there guys!

I'm sorry to hear you're having issues with the Coast!

This is something the team are looking into, however to help with this, we'd appreciated it if you could contact us directly via our Support Site (or you can also reach us on Facebook and ... Read more

Hey there guys,

Thank you for keeping the thread updated with the steps you've been trying, sorry to hear you've been having issues starting via DirectX12!

Gradyowens12 - could you please confirm the specs of your PC? As well as give these further steps a try and let us know if they help at all?

Thank you!

Hey the guys,

I'm sorry to see you're having issues running the game, is this still happening?

If so, can you please confirm your specs and any troubleshooting steps you've attempted so far?

FC1506 - we do only support in English on this Forum, if you're able to translate your post?

Alternatively, we do have the ... Read more

Hello all!

Thank you for continuing to update this thread with your experiences with "Deviled Water," and the NPC/Boat not appearing. I've passed these additional reports along to the development team so they can be added to the ongoing investigation. If your mystery is not completing after pushing the NPC into the water, please can you check out this me...

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Originally Posted by Boliwod
I'll answer this myself. From what I read, there was an AMA recently with Ubisoft where they mentioned this was a nvidia issue which they are working to resolve on their end. Hopefully a new Driver or hotfiix driver will surface soon.

Hey Boliwod,

Thank you for reaching out!

We are indeed investigating issues of players encountering poor performance following the 457.51 driver update, particularly 20 and 30 series.

Have you yet tried ... Read more

Originally Posted by Wootpwned
Still not working, and can't lodge a case and upload my save file via the link you supplied because Live Chat is the only option available during COVID, Submitting a Case with file upload is not an option because of this.

Hey Wootpwned,

Thank you for getting in touch!

If you're unable to open a case on the Support Site, you can also reach us on ... Read more

Hey there guys,

Sorry for any confusion caused by incorrect conversions or pricing, this has been passed on and is under investigation with the team with hopes to resolve it soon

In the meantime, please check the final price or check the game on store.ubi.com if you're unsure

Thank you for your understanding and sorry for any inconvenience caused!

Originally Posted by St0hlinger
am I the only one who has tried the free trail since February 25th, 2021?

the joke is who i want to accept the offer at epic games ubisoft asks me for a cd key!

i have now fought for 3 days with the support because of this scam offer.

but in the end i couldn't play the game until now.

Am I the only one with the problem?

Hey St0hlinger,

Welcome to the Forums, I'm sorry to hear you had issues launching the game via Epic!

In future, you shouldn't need a key to launch a title via Epic, including Free Weekend events as this is automatically bound to your account.

If you encounter... Read more