Anno 1800 Dev Tracker

Thanks for confirming what steps you have tried so far.

The launcher logs for Ubisoft Connect can be found here -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs

For the crashes you are experiencing, I would recommend the following steps on top of what you have already tried -

- Run the game as administrator via the game's .exe file using the files properties option
- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 2009 build 20H2)
- Install game to another Hard Drive or SSD drive preferably, if available. Also try installing the game on the same hard drive as your Windows OS.
- Verify the game files to fix any corrupt or missing files
- Disable all background software in Task Manager and try a clean boot/restart of PC
- Make sure the game is whitelisted as not a threat in your anti-virus software
- Do a System File Check (SFC) for any corrupted system files ... Read more

Hello CPT.Chemicalz, thank you for getting in touch with us and sorry to hear about the recent crashes you have experienced.

I have moved your post to its own thread as the thread you posted in is a little old now.

Could you please let me know exactly what troubleshooting you have tried so far within the game?

Can I also ask if you when did you start noticing these crashes, was it after a game update or after a GPU update?

Hello everyone, thank you for contacting us about the Disk Write error you received

First of all, would you be able to tell me which drive your Ubisoft Connect launcher is installed to and which drive your Anno game file is installed to?

Can you please check how much space available you have left on each of these drives? This error has occurred in the past when there was not enough space on the drive to install the updates needed by the game and launcher.

Hello everyone, sorry to hear you are facing this bug with Captain Tobias.

If anyone could upload a clip of this, to a hosting site such as YouTube and post it in this thread, tis would be useful for us to pass onto our QA team.

In addition to this, if you could like to send us your save files for investigation, we may be able to resolve this issue sooner.

Your save file should be located here by default - %userprofile%\Documents\Anno 1800\accounts

Please log into our support website here - https://support.ubisoft.com/en-GB/Cases/New

This will take you ... Read more

Hello EODean95C, thanks for posting about the issues you have faced in game relating in coincidence with your GPU driver update.

To start ruling things out, could you also please update your Windows OS version to the latest update, I believe the last update was March 15th and 18th for some users.

Occasionally, there will also be a DirectX version update that will not be updated via Windows update and you may need to do this manually.

Would you please follow the instructions listed in this thread then test the game, then we can begin to discover if this has been caused by the GPU update or something else - ... Read more

Hello everyone, I am sorry to hear about the issues you are facing with your save games.

First of all please make sure the game is fully updated to the latest version whichever launcher you may be using.

Ubisoft Connect/Steam often use 'cloud save' online save files for modern titles by default. You can disable this in the launcher settings if you would prefer to save to the hard drive instead.

The local save files for the game should be located here by default - %userprofile%\Documents\Anno 1800\accounts

You may be able to restore and access your save files on PC using the 'Windows Backup' tool, for local save files, or by following our troubleshooting steps for 'Cloud Save Synchronization'.

Please see our article here, for how to do this - ... Read more

Thanks for the update Gygx_, if you ever experience any issues running Anno on Geforce now in the future, please get in touch with us through the Player Support section and we will do our best to help you troubleshoot any issues with you before referring you to Nvidia support, thank you.

Hello KEG1962, thank you for posting and sorry to hear you are unable to hear your characters in-game.

First of all, could you please check what audio device you have listed for audio output in the games settings?

Some of our titles do not make use of all of the audio channels used by modern speaker and headphones, such as 5.1 and 7.1. Certain channels such as voice or sound effects, may be hard to hear if using a multi channel audio device such as surround sound or virtual surround sound headphones.

Once you have confirmed you have the correct audio device selected in the games menu, please follow this troubleshooting guide for PC -
... Read more

Hello Xoulous, thank you for your post and sorry for the delay in replying.

Are you able to tell us how much ram you are using with your current build and are you able to take a screenshot or videoclip to show us exactly the issue you see with your HUD, for more context? Thank you.

Hey SirHarryPierce!

After forwarding this over to our development team, I have received the following confirmation: You will receive a celebration (UI bonus message) each time when you get new level of Influence in any category for the first time. If you receive the same level of bonus for the second time, you will not get a celebration, but a pop-up message from Notifications menu will appear.

In the first provided video - you did not receive a celebration after you've bought some shares from AI. On the same video some time before that we can see that AI bought shares from you. That means that you actually had Influence bonus, lost it after AI bought shares, and gained it back after buying shares again.

It has been confirmed that this is not a defect and is working as intended.

If you do have any follow questions or further details, let us know and we will get back to you as soon as possible!

Hello ajegame, thanks for getting in touch with us.

The game runs better for some players depending on what system specs they have and what version of DirectX they are using. Some players who have had issue with DirectX12 reported to us that they have not had these issues on DirectX 11.

Are you able to test the game by installing DirectX 11 and then afterwards, Direct X12?

First please try reinstalling this supporting software found in the games 'support' folder, as shown in this guide - https://support.ubisoft.com/en-gb/Article/000062655

Alternatively, older versions of DirectX can also be downloaded from this website - ... Read more

Hello IIAc3sII, thank you for getting back to us.

Regarding the completion of the Sunken Treasure DLC, are you able to send us a save file of your game, which has the three quest items in your inventory still? You can send us this save file via our support website here, by attaching them to a new case - https://support.ubisoft.com/en-GB/Cases/New

Have you been able to place these items back in your harbour or any over storage facility, instead of leaving them in the ocean where they will not de-spawn?

Hey Barbetta,

could you please try verifying the game files (https://support.ubisoft.com/en-GB/Ar...ct-Desktop-App) in Ubisoft Connect and check if any missing files are downloaded?

Please let us know if this doesn't fix your issue. From what I can see, your account looks fine.

Cheers,
Thorlof

Hey maxter_x2010, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you're having.

In order to try and resolve the issue, first, try completing steps outlined in the following article, starting of by verifying your game files first, and then see whether it helps.

Keep us updated!

Hey IIAc3sII,

I don't believe there is a way to stop the fireworks, however I have sent this on as feedback to the team on my end

Originally Posted by johnukguy
Stop trying to tell people what language to post in.

No, this is an English forum, you're required to post in English.
We have separate forums for other languages if you feel comfortable in e.g. French or German.

Please get back to the original topic now - moving this thread to Player Support

Hey everyone,

Just to clarify, this is an English only forum, you can find the info on our forum rules

However, we do have a dedicated ... Read more

Hey SHEVAGold1, please check if verifying the game files solves your problem
https://support.ubisoft.com/en-GB/Ar...ct-Desktop-App

Hello there @mofflin!

Thanks for taking the time to share your experience with "Devout Troll" with us. I'm sorry to hear you've been unable to collect the key from behind the monk as well. Would you be able to let us know what actions you took prior to being unable to collect the key?

If possible, would you be able to share a video with us as well that shows you're unable to interact with the key once the monk has stood up? We can then pass this along to the development team as part of the investigation.

Thanks! ...

Read more

@guest-ydsbth02 Are you able to upload the video to YouTube then paste the URL link into the thread?