Anno 1800 Dev Tracker

Hello everyone!

Thank you for your reports, and of course a big thanks to FerudaFarstaria for bringing you all together.

I too will report this to our devs with the images provided, I'm sure this will be behind us soon

Hi there, Szynja!

Thank you for the update. I am glad to see that this was resolved when upgrading to tier 2. To confirm, were you running any mods during this playthrough?

Hey guys,

Sorry for the delay in getting back to you and to hear performance has dropped since 9.3

Could you guys please try the steps in our troubleshooting guide? As they're designed to combat these sorts of issues

Please let us know how you get on or if there are any changes!

Hey, please refrain from attacking other forum members, especially so when they're trying to provide advice or help. That's really not what we want to see in our forums.

You're right that this issue here is, as already confirmed by me on the first page, not related to mod usage.
However, we have seen plenty of occasions where mods are causing bugs, crashes and performance issues - usually after a Game Update. Generally, we can not provide support and will not investigate issues as long as we can't rule that a mod may cause it.
Accordingly, we first have to rule this out as a cause, then we can continue our investigation.

Back to the topic of the thread: The issue with city incidents not getting addressed by your fire stations/hospitals/... is currently under investigation by our team.
As usual, we will let you know via the Anno Union when we have news regarding an upcoming Update.

Cheers,
Thorlof

S_Kleer: I am sorry for the lateness in getting back to you. Good to hear everything is working for you now. If you running into any further trouble, please keep us posted.

Bladexdsl: Thank you for the update and happy to hear this issue has sorted out for you at this time, however, please keep us posted if this issue occurs again.

Update: Please know that our team is currently looking into the issue with city incidents not getting addressed by your fire stations/hospitals/... is currently under investigation. Once we have further updates to share, we will let everyone know via the Anno Union.

Hey, so there are two possible causes:

One is a mod, that impacts your harbor area. So, if you're using any mods, please remove those and verify the game files. Or wait, till there's an update for the respective mod.
As usual, using mods of any kind happens at your own risk.

Secondly, you always need to leave some space so that all buildings have access to the ocean, you can't build "walls" all around them.
Feel free to share a screenshot of the issue, if you can rule out mods causing the problem.

@fenix145012 Hello there! Thanks for reaching out with this. I'm really sorry to hear about this. Our teams are aware of some similar reports, and we've made a dedicated FAQ for this topic which you can see here! Please give the FAQ a look, as there...

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Thanks for the video, @XOli360! I've passed your report along to the development team so they can take a closer look at this.

If we require any additional information, we'll reach out to you within this thread. In the meantime, please keep an eye out in our "...

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Originally Posted by turtleship1
Just wanted to say that this bug still exists in Patch 9.3

Hey turtleship1,

Sorry to hear you're still having trouble, this should now have been resolved

If you're still encountering this, can please provide an image or clip so we can take a look and re-raise it if necessary?

Thank you!

Hello there @Colj79! Welcome to the forums

Thanks for taking the time to report this. I'm sorry to hear that you're having trouble finding the stag in "Noble Hearts." Would you be able to let us know which quests in Asgard you have been able to complete already? Is this the only one you're unable to begin?

Thanks! ...

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You can upload the video to a sharing platform (such as YouTube or Google Drive), and then post a shareable link within this thread, @headbanger866. That's the best way for us to view a video.

Thanks!

Originally Posted by mcetnar
@Ubi-TheBerry This problem remains in single player as well. NPCs, AIs and all kinds of voice notivications are silent.

Hey there,

Sorry for the delay in getting back to you!

If this is still happening, are there any steps you've yet tried since encountering this such as verifying the game's files?

If not, please give this a try and let us know if there are any changes!

If not, can you please provide a clip so we can take a closer look?

Thank... Read more

Originally Posted by jfsd207
Hello

I am a Chinese player. I run anno 1800 to save and exit. When I enter the game

There is no option to load game archive. It was so bad for my gaming experience that now I can't turn off my computer. I immediately contacted Ubisoft China for support. No one has solved my problem with work order No. 13897216 on January 20. I have explained the specific situation in work order No. 13897216. If you need me to provide more detailed information, please email me as soon as possible

Hey jfsd207,

Sorry for the delay in getting back to you and for the wait on your ticket

I can see your case has currently been esca... Read more

Originally Posted by SpaceBullett
The bug is still present. One cannot find and collect Haute Couture models on Sir Archiebald's island, once the escort part of the mission is complete.

Hey SpaceBullett,

This is still being looked into with the team, as before any additional images or clips would be greatly appreciated!

Thank you for your patience and sorry for any inconvenience while this is looked into!

Originally Posted by conradarnoc
Hi there!

I've returned to the game after a while to play in sandbox mode, I like the challenge to do it against hard pirates and 3 stars AI. But to my surprise I've found all opponents are extremely weak, a very different behavior to the one I'm used to.

When they settle they look like normally growing their city, with the main ship always at the harbour and the two little ones on patrol. A while after they go to a second island, and from then they just move their ships between the two islands, never building more vessels nor occupying any other island except at the new world.

They remain like this for hours, imagine how unchallenging it is for a player like me who likes the thrill of combat and loosing/conquering...

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Originally Posted by Twirlybird
Did some more testing. Everything is fine for a while after loading up the game. It kind of deteriorates as the game goes on. Another restart fixes the problem temporarily. Started a completly new game, same issue. The news editor is worst. After pressing publish he starts saying something that kinda fades away in the middle of a sentance. Very odd.

Hey Twirlybird,

Thank you for reporting this!

Would it be possible to link a clip demonstrating what you're encountering in-game so ... Read more

Originally Posted by ssb_basu1
The game performance affected post Feb 10th update and screen freezes in every 4-5 seconds. This is also when the game starts loading. This problem was not there before the recent update. It started after the game is updated on 10th feb 2021. Please help.

Hey ssb_basu1,

Welcome to the Forums, sorry for the delay in getting back to you and to see you're having issues!

Can you please confirm the PC specs you're using as well as ... Read more

Originally Posted by steeltalon4
my purchase is success and already deducted at my account. after running the game expecting the dlc will be applied upon connecting it to the internet it didn't apply. I have to asked for refund because of it. please help because this is supposed to be surprise for my little brother

Hey there,

Welcome to the forums! Sorry for the delay in getting back to you and for the confusion!

The Season 3 Pass, is a pass that entitles you to the next 3 DLCs when they release, however these are released in stages

The first DLC: Docklands, was released on the 23rd February while the dates for the other two DLCs are yet to be confi... Read more

Hey there guys!

Sorry for the delay in getting back to your post and to see you've been encountering crashes in-game!

If you're still encountering this, can you please confirm any error codes or messages you receive?

Please also give the steps in our guide a try as these may also help you get back up and running.

Let us know how you get on!