Anno 1800 Dev Tracker

Originally Posted by chetkowa
I tried one of the earlier auto saves, and that worked. However, now I have to deal with the guiding by Hannah Goode and Aarhant, giving advice as I just started the sandbox even if I am several worlds and populations. Feel a bit strange to get start up advice when I already have investors.

I appreciate you getting back to us, that is indeed unusual behaviour.

After much searching around, I'm unable to find any similar bugs reported to our team, which makes it difficult to understand or offer suggestions.

Would you be happy to continue as you are? My understanding is the advice given should not last long, as you've already done eve... Read more

Hello all!

Thank you for adding to this thread, your answers are all a huge help.

It seems clear to me that this will need to be investigated. I'd first like to offer a troubleshooting step and if that doesn't work, gather more details.

Please try verifying game files: https://support.ubisoft.com/Article/000060529

If the issue remains -

- Have you noticed a pattern as to when you experience issues? For example, Jamiechi mentioned it seems to happen when the menus appear
- How often do you notice the issue?
- Have you all noticed if the map pans slightly, as GrandmaYetta described, when the mouse click does not work?

Any extra information you are able to provide would be m... Read more

@Jonny-Sinclair Hey!

Thank you for keeping us up-to-date with your progress and I'm happy to read your issue now appears to be resolved.

We'll keep this in mind if we see any similar reports

Originally Posted by Nicholas_Steel
Here, I used the Build Road tool and moved the mouse around the affected areas, when the courser changes to a Anno themed regular desktop courser instead of the animating build courser I would alt-tab to MSPaint and spray paint the affected area.

The image in MSPaint was aligned with the HUD in the game before beginning, this way when alt-tabbing to MSPaint the courser is already in the correct position.

...

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Hello! Apologies for arriving to this thread late.

Indeed, my thought would have also been that this is a Steam setting. I'm happy to see everything seems to be resolved now!

Originally Posted by pewp3wonline
Still happening:

https://i.gyazo.com/9f3ac2970e0cf313...d05b816d97.mp4
https://i.gyazo.com/a830e086fe0dac0b...7131e9e902.mp4

Hello!

Thank you very much for your videos!

I have reported this issue once again to our Anno team, exp... Read more

Hello!

As Katje-Katien mentioned, our teams are still looking into a solution for this issue.

Apologies for the inconvenience once again, we will let players know once this is resolved!

Hello! Thank you for adding to this thread and apologies Danetta_Valens for not seeing your thread earlier.

@GamesFred would it perhaps be possible to provide a video of the issue, as well as a save file?

Danetta_Valens previously provided a video here: https://youtu.be/CtdP6Ek7GFM

Does your issue seem to be exactly the same, or different in any way?

Your save file can be found here: ... Read more

Originally Posted by munasef1
Hello,
would the log file in Anno1800 folder in documents not help you?

Hey! Apologies for not seeing your post earlier.

The system files mentioned above are often enough but yes, that's a great suggestion. If you are able to provide those too, it would be very helpful.

Hello everyone!

I'm happy to see the steps provided by Ubi-Milky resolved the issue for some of you.

If you are still experiencing issues, I believe it is best to follow Ubi-TheBerry's advice above and contact us directly. Sometimes it is best to have a 1-on-1 discussion so we can personalise our troubleshooting to you; as your experiences may be different.

All the best!

@alucardz23 Hey there! I am so sorry for the delayed response. If this is still present as an issue for you, can you send me a screenshot of the invisible Hwit-Wulf, but the health bar showing?

Hey there guys!

As you know this is still currently under investigation

Please keep an eye on our forums and the Anno Union ( https://www.anno-union.com/en/ ) for all future updates and patchnotes.

Sorry for the inconvenience!

Originally Posted by Nicholas_Steel
Whenever you take a screenshot using the Snipping Tool the game will minimize when completing the screenshot.

Hey there Nicholas_Steel,

As Brumiros has already noted, this is not a bug rather an effect of the snipping tool.

Instead I would advise using the Screenshot facility within Ubisoft Connect.

You can check your Ubisoft Connect Settings under Other to check the keybinds and save folder.

Thank you!

Originally Posted by Altoria_canarin
Hi,
greetings from germany, we have also a forum discussing the missing club rewards and we also don't get any statement from ubisoft. Like you we are waiting for a fix since october and it's really getting on my nerves.

This is not true, since we replied several times both in the English and the German forums - as well as to questions on Reddit and the social channels.

We do not yet have an update on this issue, but will let you know as soon as we have news.


@Pine_RS: Which DLC that you paid for are you missing? The Rewards this thread is about is specifically about content that was unlockable via the Ubisoft Clu... Read more

Unfortunately, we currently do not have an ETA for the fix, that's why we have not communicated a date yet.

@Pine_RS: No worries. The issue with "unlocked but locked" to our knowledge only affects the "rewards" in Ubisoft Connect, which were supposed to be unlocked for everyone with the switch from Uplay to Ubisoft Connect. These items:

If you have purchased any DLC and are unable to access those, please get in touch with our support so they can investigate further (https://suppo... Read more

@swaza1979 Thank you so much for uploading that video clip! Apologies for the delay on my end. I've shared this footage with the investigating teams for their report. Would you also be able to provide your ...

Read more

Hey there and apologies for the difficulties caused by this bug in 'Of Blood and Bonds'. This issue has been reported to our teams, but they're requesting save files from the affected players in order to further their investigations. If you're able to ...

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Hey there guys,

Sorry to hear you're having issues.

Resender2be, thank you for the details and steps you've tried so far!

bigtel2020 please ensure you'd verified your files and I'd also recommend both of you try performing a clean boot.

May we also know the specs of your systems?

Thank you!

Hey there,

Sorry to see you're having issues!

May we know what mouse you're using as well as if this still happens when testing with a different mouse?

Thank you!

Hey there, going by your description and the thread you linked this is all happening on old savegames?
To my knowledge, the issue should be fixed since GU 4 in July last year and I haven't seen any recent reports about it. Unfortunately, it's not always possible to apply fixes to existing savegames.
Apologies if this is causing you frustration.

Feel free to send me your affected savegame so our devs can have another look and check if there's another way to retroactively fix the problem.

If you started a savegame after this date and encounter this issue, let us know and please also provide a savegame for investigation.