Anno 1800 Dev Tracker

Originally Posted by mujeeb2646
Not sure about others but I bought the season 1 pass from Origin on December 26, 2020.

Thanks!

I also have your proof of purchase from our discussion in another support thread. I'm trying to look into this for you!

Originally Posted by mr101jking
I just purchased the Assassin's Creed Animus Pack and Prince of Persia Forgotten Sands and had the money taken out of my account but cant find the games anywhere on the account or even the app Ubisoft made me download.

Hello! I'm sorry to read you're unable to find your purchases.

We will need to review your account and offer you some suggestions. Please contact us directly using one of the following methods -

Email Support / Live Chat: ... Read more

Originally Posted by Aszketa79
I have the same issue. I bought and installed it through Epic Games. I have only t he Ubisoft circle, not the proper Anno 1800 desktop icon.

Hello, I can try to help with this!

Do you own the game in Ubisoft Connect, or another launcher such as Origin?

Have you tried deleting then re-creating the shortcut? In Ubisoft Connect simply right click on the game, then you will see the option.

Thank you!

@tharealcuber Thank you for sharing these screenshots with us! I've reported this error to our development team in hopes we can find a solution for everyone. Please stay tuned for updates.

Hello again

I tested this myself in Fullscreen Borderless using both Snipping Tool & Skip & Sketch. For me however, the game did not minimise at all.

It's difficult for me to say why this happens for you. Perhaps there are other applications running that are causing some kind of conflict.

I hope the workaround above help you!

Hello!

It's difficult to say whether this is something our devs can change, it may just be a conflict between the 2 applications. I can certainly raise it with them however and they can let us know.

I will test this myself and report my findings.

In the meantime, I recommend trying the following -

- Try both "Snipping Tool" & "Snip & Sketch" applications that Windows 10 offers. You can search for them from your Windows menu
- Instead of snipping immediately, try "Snip in 3 seconds" or 10 seconds, bring the game back to fullscreen then you should be able to take a snip

As suggested above however, we recommend using Ubisoft Connect's screenshot feature.

Thank you!

Hello webgame111,

Welcome to the forums! I am moving your thread to our Player Support forums for troubleshooting assistance.

You can also reach out directly to our team Here.

@galloglas_kilt

Hi there.

I don't believe this issue has been reported to us yet. If the issue persists after loading a previous save or restarting the game can I ask you to provide images and if possible video of the issue we can report to the team for further investigation? Thanks!

Hey, Vannonymus!

Sorry to hear this has happened. Have you tried verifying your game files? You can find how to do this here.

If this does not work please let us know.

Thank you.

Hey, CDChristoph70!

Thank you for getting in touch about this. You would need to purchase the DLC on the Epic Store as your game version is the Epic Store one.

If you purchased it on the Ubisoft Store it would not be compatible I am afraid.

Please let us know if you need anything else.

Thank you.

Originally Posted by Hombre20202020
Email support is closed so we can't attach the requested files

You can contact us via a private message on our social media channels here:

Facebook

Twitter... Read more

Originally Posted by WiGgLr
Bug still happens, this campaign game was started a few days ago.

Originally Posted by fogarate
Just bought the game and i'm experiencing the same bug people have shown in the video. If the quest can't be fixed or removed, at least change the quest title to Clueless Devs. ...

Read more

Hello everyone!

I am not certain why the trophies aren't unlocking for you, but we can certainly take a look.

Can you all please list which trophies have not unlocked so far?

Hello!

Thank you for reporting this to us, and I'm sorry to read the silver boost doesn't appear to be working.

This isn't a known issue, however we can investigate. Are you perhaps able to provide a short video of you earning silver (finding it, selling things, completing a raid) so we can see how much you're earning? We can then discuss it with the AC Valhalla team to see if there's an issue.

Thank you!

Originally Posted by SirHarryPierce
Everything is working fine.

It is just a weird message .

Thanks for getting back to me happy to read everything is fine now!

Originally Posted by SirHarryPierce
Just got this message welcoming me while I had the game open for a night.

Hey! Sorry to read you're facing this issue.

This would usually suggest either the game is not up-to-date, or a DLC has been uninstalled. Hopefully it's as simple as that.

Can you please try verifying game files to see if that works? Here you go: https... Read more

Hello all!

I believe you are right Nicholas; although there is technically enough room for construction, there needs to be extra wiggle room.

Apologies if this was not made clear in-game, I will send your feedback to our team. Perhaps we can improve the in-game messaging.

All the best!

Thank you for getting back to us, and apologies for the delay.

We haven't experienced these issues in our testing environment, but we'll do our best to investigate.

I believe it is best we continue in a support case, so we can offer a more personalised technical support & review your system files.

Here are our support options -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more

Thank you very much SirHarryPierce, that's all very helpful.

I'll wait to see if I can get more answers from the community, to cross reference everything.

If anyone is also able to provide a video presenting the issue, I'm sure that would help our team reproduce the issue.

Thanks again!

Originally Posted by SirQuestinghood
I only have a couple of achievements left to finish... so I thought 'lets do that artic one'

When I finished the last air hanger, I received 'Aero Tycoon' and received one Ubi reward point.

lol 1 point for building air hangers on all 4 ice shelves!?? You guys have given more points before for doing little stuff like planning 10 houses in blueprint mode. lol

I wonder if this has anything to do with Ubi changing over to 'Connect' and the unlocking of club rewards.


Anyway, just thought it funny. I have more than enough Ubi points right now. ...

Read more