Anno 1800 Dev Tracker

Hey, I am sorry to hear you are still running into this issue. May I ask if you are using local saves, or from the Uplay Cloud Save?

Best,
Marcel

Hey all, to give you an update on this.

First, the good news: Game Update 7.2 is coming today, and it will fix several issues that caused crashes and desync errors for players.

Now, the bad news- I cannot promise that they will fix the issue for all of you. The truth is that so far we are having a hard time trying to reproduce the LR40 error on our side, as any save games that affected players send us load and work well for our testers on the same game version. As such, we have to assume that the cause of the issue lies rooted somewhere in the combination of Anno 1800, your local PC, or your router/ ISP. We are adding additional improvements to the reporting and tracking of desyncs with today's Update to help us get additional insights into what causes these issues for some players.

Best,
Marcel

Originally Posted by pewp3wonline
Is there any way to edit a post?

I couldn't send the save file via the ubisoft support, but because of corona we can't send support tickets? Only live-chat is available

Hi pewp3wonline! To edit a post, click on the "+" symbol next to the "Reply" button in your posts, that will open a drop-down menu where you can choose "Edit Post".

As for contacting Support, there are 2 more ways to try if you like, you can try their Facebook or Twitter Support pages here:

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Originally Posted by Seigiku
"You're blocked from logging in due to repeated failed attempts. Please come back later."

I cant to enter this site: https://support.ubi.com

Hey there.

This login suspension should have been lifted automatically by this... Read more

Hey guys, I'm moving this into the support section

Please have a look at the general troubleshooting guide:
https://support.ubisoft.com/en-gb/fa...oubleshooting/

Also, in order to investigate, your system files (DxDiag + MSINFO) are very useful.
I totally understand you might not want to post them here publically, but in that case, please contact support with your details to get further assistance.

Hello you two! Our Support Team can take a look at this for you, you can reach them here:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
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GU 7.0 was released on March 24th, all additions, changes and fixes can be found here on the Anno Union.

GU 7.1 will be released today (03.04.2020) at 2PM CEST. You can find the full release notes here

Ah, I see! I didn't realize this was happening so early. I cannot confirm whether or not it will fix desyncs caused by anything other than the specific circumstance listed. I see that HausmastaMC has created a Support case, that's good. I would just leave the ticket open for the Support Team to work on but go ahead and close it if Update 7.1 fixes the issue.

I can't promise anything yet, but we are currently looking into this issue. As you can appreciate, there are other issues that have a higher priority right now, as they actively prevent people from playing the game.

Hello players! Game Update 7.1, which is in testing now, will fix this desync problem. Details on the Update can be found here:

https://forums.ubisoft.com/showthrea...-is-on-the-way

Originally Posted by ***zyJuicyJay
Oh didn't see. Maybe the customers support isn't incompetent then...
Still pretty tilted about my free evening that is gone now

Me too! I do apologise for any inconvenience caused as a result of this and hopefully this issue won't last for too long.

Originally Posted by lesnico
Hi,

I have the same issue with ANNO 1800. I've tried to buy it via your website (ordrer number : 107853050) first and nothing. So I tried again via the UPLAY (Order number : 107854466) app and....still nothing. So I have two different orders which obviously is not what I wanted and nothing on my games. When I try to launch it via the website or the Uplay app on the game page, Uplay asks me a serial number to activate the game

Thanks for your help, I hope you'll be able to find a solution ...

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Originally Posted by ***zyJuicyJay
Hi guys, I hope this thread isn't dead yet.
I have the same problem, my game doesn't show up in library after purchasing it (4 hours ago). The money already has been booked from my bank account.
Already sent a ticket. (Nr. 107855142)

March 2019: Ubisoft saying that they know this issue and are investigating it. 1 year later: nothing. Nice investigation!

How can this still happen? Same issue for so long and for so many people. It's my first order on Ubisoft and it's an absolute disaster.

I'm not gonna wait 72 hours or more like others. If it's not in my library tomorrow, I'll gonna try to refund this game, even if I would love to play it. (Anno 1800)

It really makes me wonder how such a big e...

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Hey MotoR12P,

sorry to hear the challenge did not properly unlock for you.

However, this is not a bug that needs to be fixed but the result of a (temporary) connection issue on your end where the data is not properly synchronized with the Ubisoft Club, resulting in the Challenge not properly unlocking.

Don't worry, though: Anyone encountering this problem (achievement unlocked but challenge isn't) can contact our colleages from support with a screenshot of the unlocked achievement and they will unlock the challenge for you.

Thank you,
Ubi-Thorlof

FetterBruder we have no further information or updates at present.

We are still looking into this issue.

If you haven't already, please upload your save data to a ticket on the support website

Originally Posted by RodLosAngeles
Can anyone tell me how to turn off edge scrolling? I hate accidentally moving the map whenever my mouse gets too close to the edge of the screen.

Hey! It is not possible to disable edge scrolling in-game, I'm sorry to say.

This feature has been requested in the past. I will forward this suggestion to the team once more for you!

Thanks for getting back to us, RodLosAngeles.

Raziel has forwarded this on to the team for investigation.

Regretfully, we have no further information at present.

Hey!

I'm sorry if there was a mistake with the shown languages that the game supports.

@aka_Celador I can see you already have a support case open. Our Store team will investigate for you and get back to you.

@Verloga As this issue is store related, please also create a support ticket if you have not done so already. You can do that here: https://support.ubisoft.com/Cases/New

Hi all, sorry to hear you are experiencing this issue launching Anno 1800 from your Epic Games client. So we can get this looked into could we first ask that you ensure your Ubisoft and Epic Games accounts are linked as advised here and also that they are set to the same region.

If you have any problems doing this or have any further queries, please feel free to reach out to us at our social media accounts on ... Read more