Anno 1800 Dev Tracker

Hi there @AW7777777 @mcetnar

Thanks for posting here to report the issue remains for you both. Apologies for any inconvenience caused by this not receiving a fix in up...

@AW7777777 Thank you for posting here, and sharing some further information on a workaround that you've been using.

@agostini01 Thanks for confirming this workaround...

@listapad Hello there!

Sorry to hear about this message appearing during gameplay.

This may happen if the game is not running the most recent update. Could you please verify the game's files to ensure the files installed are correct, and up to date?

If the issue remains, would you be able to tell us when you first started seeing this message? If you're able to provide a screenshot, that would be much appreciated!

Thank you.

Hi again @Very_Melon

After checking with the team, this is an issue that they are currently aware of.

This is a visual error, and the last two digits of the percentage are missing. If you were to select this option, please be assured that the correct value is 100%.

Once we have more information on the status of this issue, it'll be available in our ...

@icemunmun Hello there!

Thanks for posting to the forums. Sorry to hear about the difficulties you've been having trying to purchase the seasonal decorations pack.

We can see that you have opened a support case with us. As we may need to request some personal information, are you able to continue your support through this case? (Please do not share this case number here).

If you have any other questions in the meantime, please be in touch!

@mahundr Hello there!

Thank you for the inclusion of a screenshot showing this issue with rewards remaining locked. Sorry to hear that you've also encountered this.

The team are continuing to investigate this issue, and we'll be posting any further news on this here...

@wreckingball06 No worries at all!

Thanks for returning to confirm this is working for you now. If there's anything further you'd like to ask, just let us know.

Enjoy Anno 1800!

@goodguy82 Hi there!

Sorry to hear you've experienced these clicking sound effects too, but thank you for posting to let us know this happening in the lobby and loading screens too.

The team are working on this issue currently. Any further information on the progress of this investigation will be posted in our News and Announcements section.

If you have any questions for us, please be in touch!

@sirharrypierce Hi again!

All the detailed answers you've given here, along with accompanying screenshots and the video clip, are much appreciated. We've passed this information along for the team to investigate further.

We may be back in touch to gather any additional information in this thread, but thanks again for what you've provided so far.

If we're able to find out for you if the statistics showing only the total population for the biggest population for a particular session is intended, we'll let you know.

@queglar Hey there!

Thanks for taking the time to write out a detailed description of what's happening when trying to rotate using the 'relocate' cursor. Hopefully this will be helpful information for anyone wanting to know more about changing investor and engineer buildings.

If anyone happens to have any further comments or feedback on this topic, please let us know!

@mcetnar Hi there!

Thanks for posting an update here, sorry to hear this has not been resolved in the most recent patch.

The team are aware of this issue with the smoke effect not clearing after destroying Skyline Tower. We don't have an ETA for a fix at the moment, however should more news become available, it'll be posted ...

@very_melon Hello there.

Thank you for posting and for including a screenshot of the particular "Snow globe" expedition event you encountered.

We've reached out to the team, so that they can take a closer look and assess the success chance presented for the option you've highlighted. We'll be in touch once we have any further information for you!

@greaza Hi there!

Thanks for posting here with your experience of the benchmarking tool. Sorry to hear you've also seen the tool crash.

So that we're able to rule out some possible causes, would you be able to let us know if performing the troubleshooting steps listed here, has any impact for you?

Glad to hear that this is yet to affect your actual gameplay, but please be sure to reach back out to us if you experience any crashes in-game.

@ichi-nii_90 Hi.

Thanks for further reporting your findings here, after running in DX12.

For testing purposes, would you be able to see if this issue persists on a new save? It would be interesting to see what the difference in performance would be, compared to a file with an already built city with multiple assets displayed.

In the meantime, if there are any steps you've not already tried that are listed in our performance guide ...

@bastjanic Hello there!

Thank you for posting your screenshot of the issue, it's much appreciated.

Previous players have reported a similar sounding issue. The window with the island name and shares disappears after moving the camera to an island with an ongoing festival (while the window is minimized). Would you be able to verify for us if you're able to notice the same patterns in the bug behaviour, when you move the camera to an island with a festival?

If this is not the case, would you be able to forward a clip of exactly what's h...

@gxr031 Hi there, and welcome to the forums! Moving your thread here as we have received similar reports of players running into the same situation. Our team is currently looking into providing a fix in a later patch. Please keep a watch out on our News & Announcements page in the meantime.

Thank you @acidello , we appreciate it!

We've passed this onto the team in the meantime so will keep you in the loop as and when we hear more back from them.

Hey @thaneofbane ,

Thanks for reaching out!

This is issue is currently under investigation with hopes of resolving this in a future update.

Please keep an eye on the News and Announcements channel for details when they're available!

Thanks...

No problem at all @vadzier , of course if there's anything more you need help with or would like us to answer in the meantime, please let us know!

Hey there @agostini01 !

If you could please test and confirm if this also happens with Dx11 we'd appreciate it.

Additionally, if you enable a screensaver (so your PC displays that rather than going to sleep right away), does the game still crash?

May we also please know your PC specs (GPU, CPU, RAM, Laptop / Desktop)?

Thank you!