Anno 1800 Dev Tracker

Hi @Asterix201252 @Humility925

Thank you both for adding your experiences of the battle cruiser's behaviour, when escorting a cargo ship.

If you're ab...

@sirharrypierce Hello!

Sorry to hear you've encountered another similar issue, where things appear in game that are part of other DLC packs.

Thanks for the provided screenshots and video, it's much appreciated.

We've reached out to the team to ensure this issue is reported. Please be in touch if there's anything further we can do for you in the meantime.

@ladystouflette Hello there!

Sorry to hear you're having trouble locating files for Anno 1800, and that your cloud save is not functioning.

To help us troubleshoot this issue, would you be able to let us know if you're launching the game through Steam, or Ubisoft Connect? Despite not being able to locate any of the files, are you still able to play the game by running it from your chosen launcher?

If you'd like to know a bit more about how cloud saves work in Anno 1800, please see our guide here. Hav...

@ablatis Hi there.

Thank you for posting, sorry to hear you're also having trouble with this visual bug during festivals.

This issue is still under active investigation. We'll make sure the screenshot you've provided us is forwarded on, too. Restarting the game will allow this banner to reappear, however we understand that this is a temporary workaround.

Please keep an eye on the News and Announcements section for more information...

@tevjan Hey! Thank you for your reply and sorry to hear that this issue is happening again.

What is happening when you are trying to create a support case?

We understand that these sort of issues can cause frustration, rest assured we want to help you resolve this.

Hello again Harry, thanks for letting us know this issue is still present after the last update 13.2.

I will forward this to the team and we will get back to you and everyone else in this thread, should our QA team need any particular additional info.

Hello @hwusam thank you for reporting this possible bug. In order to investigate this further would you be able to provide us with a video of this issue occurring in your playthrough?

If you are unsure of how to do this, please see our Anno bug reporting guide here >
https://discussions.ubisoft.com/topic/110789/how-to-report-a-bug-in-anno-1800/1?lang=en-US

Hello @kaaptaany, thank you for your post. The portraits not unlocking after completing an achievement is an actual bug we are looking into at the moment. We hope to fix this in the future with a future update, I am sorry for any inconvenience caused in the meantime!

Hello everyone thanks for getting in touch with us about these crashing issues when using DirectX12.

We understand that some of you expereince this when the game is been idle for some time. would you please specify exactly how long the game is idle for when the game crashes, so we may document this, as we had a previous report into this a while ago?

This guide contains the most common fixes for issues caused by Windows permissions, hardware, software, corrupted files and out of date drivers. If you haven't already done so, please follow each and every step in the guide to see if this can relieve some of the idle crashes on your system >
https://www.ubisoft.com/help?article=000061047

As issue was previously under investigation by the ...

Hello everyone, I have looked into this issue and can see this may be resolved in a future update, thank you for bringing this to our attention, we won't need any further images of the portraits not unlocking for you.

Thank you for all your help, we hope we can update you on this soon.

Hello everyone, thanks for recently posting about the UI issue you experienced with the Docklands and scrolling down the islands list.

Our team have been investigating this and understand that if you have 12 or more islands, you will witness the island's names become cropped. This issue is still being looked into now for a possible fix in a future update, but our teams will always prioritize major bugs first such as progression blocking bugs over others.

We will update you when we know more information to share on this particular UI bug, thank you.

Thanks for reaching out to us @toine101 !

At the moment, there are hopes to resolve this in a future patch, although we don't have any more details at this time.

We'll let you know more as we hear it.

Thanks for your patience guys!

Hey there @vengeance291198 ,

Thanks for reaching out!

This issue is something that has already been brought to the team's attention, so I've passed your report on as part of this.

We don't have any updates to share as of yet, but please watch these forums for news when it's available.

And of course if there's anything more we can help with in the meantime, please let us know!

Thanks for the update @tevjan , glad to see you're now back up and running!

You know where we are if you ever need any more help!

Hey @william2070 ,

Thanks for reaching out too, sorry to hear you're also having issues!

Were you also able to give the steps provided by Ubi-Mint a try to see if they help at all? As they're a good first point of call when it comes to performance issues.

Thank you!

@mate-kertai Great to hear that solved things! Please feel free to reach out with any other questions or concerns.

@player_a Hi there, welcome to Discussions!

Anno 1800 is only available on the Ubisoft Store and Epic Games, neither of which have a gifting feature. You may be able to give your friend a gift card instead.

Hey @mcetnar! I apologize for the frustration you are encountering due to this issue. While I can confirm this is working as intended, I will be passing this up as feedback to the appropriate team for review. Thank you for your understanding.

The crash issue should be solved since Tuesday with GU 13.2.

But please let us know if you still encounter issues.

@tevjan Hi there.

Thanks for posting to the forums. Sorry to hear that you've had difficulties opening a support case with us.

We can see that you've already tried some troubleshooting steps to try and resolve this crash on launch, but could you please take a look at our guide here and follow any steps you've not tried already?

After checking this guide, if the issue persists, please reply here. We'll be able to open a support case for you, so that you can share your system files with us for further troubleshooting!