Apex Legends Dev Tracker

Hey @Bennn1208,

What platform do you play on? And do you know roughly how long you've had this issue?

Wees aardig voor elkaar | Be kind to each other

@peqchii,

Glad to hear it! Enjoy your coins!

Wees aardig voor elkaar | Be kind to each other

@peqchii,

I think I know the issue then: If you play on Steam but redeemed the code via EA, you'll need to start the game up via the EA app in order to get your Apex coins. It's a weird quirk where progress is carried over between the two, but they're still separate platforms, if that makes sense.

Try launching Apex via the EA app, and let me know if your coins show up.

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Hey @peqchii,

Quick question: I don't suppose you play Apex Legends on Steam?

Wees aardig voor elkaar | Be kind to each other

Hey @clearlyher,

If you're missing Apex coins, you'll need to reach out to our live support team so they can make sure that you get your purchase:

https://help.ea.com/en/contact-us/

They'll need to see proof of purchase. This article shows exactly what they'll need, and has a few examples as well:

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@Tqberk,

I don't have any information on that, but I recommend keeping an eye on the relevant Twitter accounts for updates:

https://twitter.com/PlayApex
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Hey @Tqberk,

As of right now, there's absolutely no cross-progression between platforms, so resources, skins, levels, etc. are not transferable.

I know that the developers have mentioned several times in the past that they're planning on bringing cross-progression to Apex, but there's no word on a date for that yet.

Wees aardig voor elkaar | Be kind to each other

@K9suel 

 

Unfortunately, we are unable to assist with this. In this situation, you can try and create a new appeal, but if the appeal was declined multiple times, I'm afraid that would be final and not something we could change from our side.

Hey @beabpool,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hello @LordzFTWW 

 

It seems like you are resetting the password on the wrong EA account. In order to get back into the game, you will have to reset the password on the EA account that is linked to your PlayStation. Please keep in mind that the credentials of your PlayStation account and EA account can be different. If you are having difficulties locating the correct EA account, please try and contact customer support. They might be able to assist with this.

 

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Hello @K9suel 

Unfortunately, we're not able to help with bans here on forums. If you'd like to raise a dispute to try to get your account unbanned, you can contact our Terms of Service team by following the steps from this help ea article:
 
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

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Hi @LLaCampanella,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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@d3bugIT wrote:

@EA_Aljo

I'm not talking about Account issues, only game issues in-game.

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We already offer support for in-game issues here. We just can't help with anything account related.

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Hi @lxs6676,

 

At the moment, the following languages are supported on Answers HQ: 

•  English 
•  ...

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Hi @ThreeWorldAges,

Please follow these steps http://bit.ly/ContactAccountDisputes to have this investigated. If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the... Read more

Hi @488118580,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hey @HayStepBro,

I think that your best bet is reaching out to the email address listed in this article:

https://help.ea.com/en/help/faq/how-to-request-permission-for-ea-games-content/

It also provides information on how to structure your request to use EA assets/IP's. Hopefully they'll be able to get back to you soon enough. ... Read more

@d3bugIT 

 

Unfortunately, we're not able to help with account related issues over Answers HQ. It's a security issue. You have to go through account verification before we can make changes to an account. This is something an advisor needs to do. Which is why we have to refer you there for help with anything account related.

Hey @Cinarhacker,

We have an article here that explains how you can unlink your Steam account:

https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

Just remember to read the risks involved as well, just so that you're fully a... Read more

Hi there, @EEASUPPORTSUCKS 

 

Often, when this happens, it means you're resetting the password for the wrong account. The best I can advise is to confirm you're using the email address of the account you normally play on. Unfortunately, we can't help with account related issues through Answers HQ so I would have to refer you to opening a case here with an advisor to get some assistance. Thank you.

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