Apex Legends Dev Tracker

Hey @amemiii,

 

We currently support the following languages here on AHQ: 

 

•  English 
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Hey @Kingkobra2020OG  The progress of your game will be available on both platforms when the process is complete, if you play on the same EA account on both platforms. 

Hey @600bsNBa11s 

There is currently no way to merge two separate EA accounts together. The progress cannot be moved between different profiles, and unlinking platform accounts will reset account progress. 

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Thank you for sharing this. However, it is important to note that calling out players in the forum is not allowed, as it is called naming and shaming. If you would like to report any instances of harassment or cheating, kindly use this link. We take such matters seriously and will investigate them accordingly. 

 

Thanks for your understanding. 

 

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@hikigatarijames I have confirmed with the team and we do apologise as there's a typo on the first link, so we are now working to get that corrected.

Unfortunately, Japan is not an eligible country for the Sweepstakes.

@hikigatarijames 

 

Japan is included in the list of eligible countries here: 

 

https://www.ea.com/games/ea-sports-fc/fc-pro/official-rules

 

Thanks.

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Hi @Chiqingzhou.

 

At the moment the following languages are supported on Answers HQ: 

• ...

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@1kPingBeam,

All I can recommend is that you keep trying different problem categories. There are a good few that give me the option to start a chat (Which I find is the easiest way to get support for issues like this), so you should find one before too long.

Wees aardig voor elkaar | Be kind to each other

@swearimabots,

It will count as a new account, yes.

However, that has no impact over getting Cross Progression on the account. Here's the full line:

Note: to prevent exploitation, any secondary Apex Legends accounts created after Oct 26th for the same EA account, will not be eligible to be merged.

This just means the content would not be merged, you'll still be able to use Cross Progression just fine on the account.

Hi @swearimabots,

This just means you won't have any content merged from the PC account as it was originally linked to a different EA account.

That will not impact Cross Progression being enabled on the account itself. Once you get the notification in-game you're fine! ... Read more

The process has not been completed yet, so if your console accounts have been linked in the past to the same EA account, you just need to wait.

The Cross Progression for Apex Legends will be rolling out gradually over the next few weeks. 

Hey @1kPingBeam,

If you're having issues getting a response via email, try reaching out via a chat instead. It might get you the help you need a little faster. We have an article that explains how to reach out here:

https://help.ea.com/en/help/faq/using-ea-help/

Try selecting a different problem category.

I'll also share an article that shows exactly what proof of purchase our live support team will need, just in case:

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Hey @hledde,

 

I'm afraid if you're not from one of the countries listed, you will not be eligible to win. 

 

You can check through more details about this event below, or the full contest rules here.

 

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@Dadabetes 

 

"Note: to prevent exploitation, any secondary Apex Legends accounts created after Oct 26th for the same EA account, will not be eligible to be merged."

 

If your PlayStation (or any other account) was not linked to the EA account in question until after this date, it effectively didn't exist for that EA account.

 

This EA account did not have a PlayStation account until after Oct 26th, so this would apply.

 

Regarding a refund, you'll need to reach out to ...

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@Dadabetes,

Correct, no content will be merged from the PlayStation account if it was connected after the 26th, though you'll be able to access the content from your connected Xbox/Steam accounts.

For reference this was first mentioned in our announcement blog below:
https://www.ea.com/games/apex-legends/news/cross-progression

Hi @Dadabetes,

Yes, you'll still be able to use Cross Progression.

That cutoff date just means no content/progress would be merged from the PlayStation account as it was linked after the 26th.

In this case, you wouldn't have had the progress linked even before the 26th as it was unlinked from the EA account where the progress was first earned.

You'll still be able to use this for Cross Progression once that's activated on your account.

@Br4v0122,

 

if you send them an email, support will send an email back in the upcoming days. 

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hello @Br4v0122,

 

if you lost access to the EA account, please contact EA Support and try to regain access to that account. They might also be able to help you relink the Xbox account to the original EA account it was linked to - if you then linked a PSN account to that EA account, you would be able to play on PSN with your Xbox account.

 

Without connecting the Xbox account with the original EA account, there is no way of getting your Xbox items on your Playstation. 

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Hello @Br4v0122,

 

unfortunately, if you didn't have both the Xbox progress and PS progress on one account, there is no way of getting the full Xbox account merged with your PSN account. If you want your Xbox progress and items back, after unlinking the account, please connect it to the original EA account that it was linked to.

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

HI @tariqtot 

 

For more information on Cross Progression on how it will affect each of your platforms check out the following:

 

CROSS PROGRESSION IN APEX LEGENDS™

 

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