Apex Legends Dev Tracker

Hey @skyyyxdd,

If your friend feels like their ban is unjust, then I recommend that they raise a dispute with our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked... Read more

Hi @apexyyds1315, 

 

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  You will need to reach out to them to have this looked into. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...

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@LEQUACK777 This is intended behavior, Thematic packs grant at least 1 themed item, but the other 2 rolls can be anything.

https://www.ea.com/games/apex-legends/about/frequently-asked-questions#q12
... Read more

Going to go ahead and lock this as these kind of threads are not allowed.

Darko 

Hi folks,

I'm closing the thread out here to limit necroposting. Future readers, please follow the advice shared in the thread to get further assistance with any bans/suspensions you may have.

- EA_Lanna
____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take p...

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Hi @ohmib0d, 

 

We wouldn't have the answer for that on Answers HQ. Bans and suspensions would be handled exclusively by our Terms of Service team.

 

All the available information relating to EA bans and suspensions can be found in these two EA Help articles though if you'd like to learn more about bans and suspensions: 

• How EA bans and suspensions work
• ...

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Hey @huyaxxs,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look for you.

...

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Going to go ahead and lock this now.

Darko 

You will need to speak to our Terms of Service team @cynwuyu and @lnxtv 

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-...

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Hey @ShaNiQuanjia-Cj,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hello @matadoorrrr 

 

Unfortunately, we won't be able to provide any information on bans from our side. If you have already submitted the ticket, please wait for a response from the advisor.

@itrychicken,

 

Hmm, I can see that being a bit disheartening. If you're having trouble reaching out to live support, maybe our social team on Twitter or Facebook can help? You can contact them via one of the following links:

• ...

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Our live support isn't outsourced either @sharpcelery, we have teams all over the world.

 

You would have received an email from our TOS team containing all the details related to your ban.

Darko 

Hey @itrychicken,

Unfortunately we're not able to help with missing content here on the forums. If you reach out to our live support team, they should be able to provide more information about what exactly is going wrong with your Twitch drops:

https://help.ea.com/en/contact-us/

...

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Hey @sharpcelery not sure what you mean by they are outsourced, our TOS team are an internal team and if they declined your appeal then it means that they found evidence that the band was put in place correctly.

Darko 

Hey @RETROBOYSAN,

You can unlink your Steam account yourself by going to the following link:

https://myaccount.ea.com/cp-ui/connectaccounts/index

Once you log in you should see all of your connected accounts, as well as an option to unlink it. Just note that an EA account can only have one of a specific type of account linked to it in its lifetime, so if you unlink your Steam account you won't be able to link a new Steam... Read more

You will need to speak to our Terms of Service team @sharpcelery.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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Hey @arcadefl it is not possible to change how this works.

 

I understand you are frustrated and it's an outlier situation due to your account being stolen but in this situation, if our live support has advised that there is nothing they can do then this would be the case. 

Darko

Locking this thread down before it gets too off-track.

 

We are unable to review or change any bans on AHQ, so you'll need to submit an appeal to have our Terms of Service team take a look at this type of situation.

 

You're welcome to submit an additional appeal if you've already heard back from them once, though if it reaches the point where they mention no additional appeals will be reviewed, that is final and not something we're able to further address either.

... Read more

Hi @mstfmrsbh, 

 

I appreciate you sharing your ban scenario with us, but on Answers HQ we aren't equipped to assist with account issues or bans/suspensions. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals. 

 

The Terms of Service team exclusively handle those cases. If they've already determined that the ban should remain in place after carrying out multiple appeals that confi...

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