Apex Legends Dev Tracker

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27 Aug 08:27 EA_QueenBee on Forums - Thread - Direct

Hey @BottiMinisteri,

Unfortunately not, no. Again, the developers have said that they're planning on bringing cross-progression to Apex, but unfortunately I still have no news about that.

Wees aardig voor elkaar | Be kind to each other

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25 Aug 10:37 EA_Darko on Forums - Thread - Direct

Hey @Azov1988 these are not copy-paste responses, each case is investigated by our team and they use preformatted responses.

Darko

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25 Aug 10:02 EA_Darko on Forums - Thread - Direct

If our TOS team have denied your appeals @Prezy9 then there is nothing anyone can do to change this.

Darko

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24 Aug 08:22 EA_Lanna on Forums - Thread - Direct

Hi @Gaia---QVQ,

I'm sorry, you're on the community boards; Answers HQ. We aren't able to help with bans here. It sounds like you're looking for the Terms of Service team. They can review any ban/suspensions on the account for you if you think there's been a mix-up with the ban and they'll lift it if the investigation confirms no rules were broken. To reach them, please ...

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24 Aug 08:20 EA_Darko on Forums - Thread - Direct

Hey @Prezy9 have you appealed your ban with our TOS team?

Darko

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22 Aug 08:57 EA_QueenBee on Forums - Thread - Direct

Hey @krabzlicious,

From what I can see from your image, it looks like you'll need to launch the game via the EA app to redeem your coins. I should point out that progress between the EA app and Steam is the same, so they'll show up on your Steam account too, but if I'm not mistaken you'll need to launch the game via the app to actually get the coins.

Wees aardig voor elkaar | Be kind to each other

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19 Aug 11:22 EA_Pythia on Forums - Thread - Direct

Hello @nobaydlikemeqo,

please contact EA Support to find out more about your ban. We don't have access to account information here in the forum and are therefore unable to help you.

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

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17 Aug 11:52 EA_QueenBee on Forums - Thread - Direct

Hey @DF-Colala,

We currently support the following languages here on AHQ:

English
...

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16 Aug 10:02 EA_QueenBee on Forums - Thread - Direct

Hey @SnazzinYT,

Do you play on console, by any chance? And if so, did you recently unlink and then relink your account?

Wees aardig voor elkaar | Be kind to each other

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16 Aug 08:03 EA_Lanna on Forums - Thread - Direct

Hi @Daaaaaaaaaaaady,

You won't see your progress from your Xbox show up on your PS5 as Apex is not cross-platform, As shared in this guide: Apex Legends cross-play: how to play with friends

@EA_Help wrote:
Is Apex Legends cross-platform?

Apex Legends does...

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15 Aug 09:30 EA_QueenBee on Forums - Thread - Direct

Hey @It_Is_R41n,

Unfortunately we're not able to look into bans here on the forums. I recommend that you reach out to our terms of service team via the webform in the following article, they'll be able to take a look into this for you:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

...

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14 Aug 18:41 EA_Aljo on Forums - Thread - Direct

Hi there, @TTV_R4ndmguy

I'm very sorry to say, but we can't help with hacked accounts over Answers HQ. You can find some help in this article. Also, an advisor can help make sure your account is secured. To get in touch with one, please open a case ...

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09 Aug 22:50 EA_Aljo on Forums - Thread - Direct

@F4RKRY

Humans work in ToS. They will send canned emails though.

Again, there is nothing we can do to help with this. I've given you all the information I can so I'm now going to lock this thread.

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09 Aug 22:04 EA_Aljo on Forums - Thread - Direct

@F4RKRY

When you agree to the Terms of Service and then break those rules, your account is subject to being sanctioned. Toxic behavior especially is something that will easily get you banned. Normally, there's a warning the first time in the form of a temporary ban. If the same behavior continues, it's possible the next ban will be permanent.

We cannot help with this. Only ToS can lift the ban and if there have been 3 disputes already, there is nothing else that can be done. The ban will not be overturned in that case.

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02 Aug 12:59 EA_QueenBee on Forums - Thread - Direct

@Jxnas_2486,

You can always try reaching out again, but I'm afraid that they're the only team able to investigate bans. If they decide that the ban is final, then I'm afraid there's nothing more I can recommend.

Wees aardig voor elkaar | Be kind to each other

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02 Aug 11:12 EA_QueenBee on Forums - Thread - Direct

Hey @Jxnas_2486,

While we can't help with bans here on the forums, if you'd like to raise a dispute you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They can take a look into this for you.

...

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02 Aug 07:51 EA_Pulsar on Forums - Thread - Direct

Hey @zephaniahcasey

It is a shame to hear your account was suspended for 7 days and you still can't log in. I hope I can share some info on this.

There is a chance that the timer counts is still going so you need to wait until that's over. If you do not gain access within the next 24 hours, please feel free to send a message to our Terms of Service team using this link...