Apex Legends

Apex Legends Dev Tracker




31 Jan

Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team in relation to any ban @elsala 

 

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @arcadefl when it comes to an EA account you can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime

 

That means if you unlink a Steam gamertag from your EA Account, you can’t link a different Steam gamertag to it in the future.

 

Darko

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @mstfmrsbh

 

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:


@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

 

Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '...

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27 Jan

Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @CosmicRayys 

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

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26 Jan

Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @Jastiger 

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

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24 Jan

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Jastiger

 

Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @Jastiger

 

@Asmodeus566 is correct, on Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can. We can't look into them, we can't lift them and we have no impact on...

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20 Jan

Comment
    EA_Darko on Forums - Thread - Direct
Going to go ahead and close this one off.

Any TOS related issues please speak with our TOS team.

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Comment
    EA_Darko on Forums - Thread - Direct

If you have questions or concerns around a ban @Reaper-of-Me please speak with our TOS team.

Darko 

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Comment
    EA_Darko on Forums - Thread - Direct

Going to go ahead and lock this thread as there is nothing more that we can do to assist on AHQ.

 

Darko 

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19 Jan

Comment
    EA_Darko on Forums - Thread - Direct

Discussions like this aren't allowed on AHQ.


If you suspect another user of cheating please report them here: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/

 

Darko

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Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team @kondocher.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

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17 Jan

Comment
Hey @Boss1452313,

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, then you can contact our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to look... Read more

11 Jan

Comment
    EA_Lanna on Forums - Thread - Direct
Hi @ujungkulon,

Unfortunately, no. We cannot look into your ban or your account here on Answers HQ. You'd need to contact the Terms of Service team directly.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely...

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @ujungkulon

 

I'm afraid we're not able to investigate or review any account actions on the forums.It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: ...

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @Gabrielmojo26 if you have feedback, good or bad, that you wish to share then we are happy to hear it so long as it is polite and constructive.

I'm going to go ahead and lock this thread as such.



Darko

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10 Jan

Comment
    EA_Darko on Forums - Thread - Direct

Hey all, going to go ahead and lock this thread as these kinds of conversations are not allowed on AHQ.

 

If you suspect another user of cheating then you can report them here: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/

 

Darko 

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Comment
    EA_Darko on Forums - Thread - Direct
Going to go ahead and lock this thread as these kinds of discussions don't have a place on AHQ.

We would also suggest that you never create a username that may be offensive to any other user.

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05 Jan

Comment

Hey @thylovexy,

 

We currently support the following languages here on AHQ: 

 

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21 Dec

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @xfiami7mmagen,

 

On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help much. We can't look into them and we can't lift them. The Terms of Service exclusively handle those cases. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned. 

 

I'm sorry, I know you were hoping for different news. 

 

- EA_Lanna

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