Apex Legends Dev Tracker

@WiggleMySashimi Once you purchase a DLC on origin it will be auto redeemed to your account versus being given a code to redeem yourself. Although once you see the item in-game you should see it on steam as well.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say ... Read more

The steps to speak with our TOS team are posted above @DesertDweller31.

 

Darko

Hey @DesertDweller31 you will need to speak with our TOS team in relation to any ban.

 

Darko

Hey there,

 

I'm afraid the language used in your message is currently not supported on Answers HQ. At the moment the following languages are supported:

 

• English
• ...

Read more

Hey @VikramK1!

There's a very small chance to get heirloom shards each time you open a pack, and you're guaranteed to get one by your 500th pack if you haven't opened one by that point. Good luck!

Hey @grainykin,

 

This is not something we're able to provide on the forums.

 

Please check out this page for all the information on tournaments. If you have any additional questions feel free to reach out to the email address linked at the bottom of the page, thanks!

 

...

Read more

You will need to speak to our Terms of Service team in relation to any ban @Vip3r_61.

 

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

Read more

Hey @Marge010,

 

The latest I've seen on this was just a couple days ago, actually.

 

This information was posted over in a comment on Reddit. 

... Read more

Hi there, @idc9619.

 

If you received a ban without playing, it's possible your account has been hacked. For assistance with hacked accounts, please see the following article. You should also contact an advisor so they can make sure you...

Read more

Hey @D3AD8C0RPS3,

 

I'm afraid once an heirloom is selected, that is a final decision.

 

At this point we don't have the ability to reverse that or exchange an heirloom, sorry. 

Hi there, @Infamous_iNF.

 

You can dispute the action taken on the account 3 times. If they are still declining to remove the ban, it means multiple investigations have been performed and no evidence was found that warrants removing it. I'm very sorry, but in that case, the ban will need to remain. However, if your account was hacked, you should contact an advisor to make sure it's completely under your control. That can be done by opening a case ...

Read more

Hey Legends!

 

All the details we have regarding Apex Legends tournaments are over at the website:  

  

https://www.ea.com/en-gb/games/apex-legends/community-tournament-guidelines 

  

If you have questions you can reach out at the email address listed at the bottom of the article for more info.  

 

 

Thanks!

... Read more

@maximas1986 Thanks. While server issues aren't totally out of the question, my immediate instinct is to be very suspicous. We'll pass it on.

Oh and thank you for keeping the networking info panel on, it helps a lot with weirdness.
... Read more

@Sandman33930  Thanks for the confirmation. I can only guess that when configuring your account, your birthdate was entered/copied in error into the date formatting field. As I understand it, this should have just failed, but instead for whatever reason it overrode your post date info going forward. Strange. 

...

Read more

@Sandman33930  Thank you for the post, that's very strange. 

After some delving I think I know what the issue was, and I believe I've fixed it now, can you let me know? 

... Read more

Hey @dSKyNafinchin,

There isn't currently a way to send in-game messages to people outside your own party. I've seen similar messages from other players pop into my group's chat a few times as well but it's not an intended part of the chat at this time.

As far as the robot-ish voice, that sounds like you may have the "Play Incoming Text Chat as Speech" option enabled in the Audio settings menu! That's a separate setting not directly related to this issue.

@R0GUE-l7 Their decisions are based on what can be verified in our own records, so in that regard there's nothing else you would need to provide.

Making sure your account is secure is absolutely a good call, though. If you haven't already done so I'd check through this information as well: ... Read more

@R0GUE-l7 No, sorry.

We're not able to look into this on the forums.

You would need to appeal this by creating a case with an advisor to have the Terms of Service team investigate, which you've already done.

At this point you've done what you can and I see that case has already been passed along to the TOS team, so you'll just need to wait to hear back from them.

Hey @R0GUE-l7, you're welcome to put in an additional appeal as you mentioned doing here until the Terms of Service team says they won't be able to look into the situation further.

Ultimately the TOS team has the final say in these matters as they're the ones able to look through our records and the account activity to see what happened at the time.

We're not able to look into this further via the forums or provide any different answers than the TOS team I'm afraid, so your best bet here will be to keep an eye out for a reply to your most recent appeal. ... Read more

Hey @thejlweaverone, you can find more information about Community Tournaments on this page: https://www.ea.com/games/apex-legends/community-tournament-guidelines 

 

That also has the email you're looking for at the bottom if you have any other questions after checki...

Read more