Apex Legends Dev Tracker

2FA is and effective online account security tool that should be used widely and not just on Apex/EA games.

Hi, the level 100 grant of coins is on the free track of items, and had been earned before you bought the BP. 

The full paid BP gives 1k coins total (900 on the paid track, 100 on the free track), so this is working as intended. When you bought the Premium BP it gave all the unlocked items, as well as the 9x100 coin rewards that are earned along the way to 100. 

Thanks for the post, I hope this helps to clear things up.. 

Hey @Wumboui,

 

I'm afraid there isn't an alternate route to have bans looked into aside from submitting an appeal to the Terms of Service (TOS) team, as they base those decisions on what can be verified in our records and have the final say in those matters.

 

That said, you're more than welcome to submit another appeal and someone else from the TOS team will do a fresh investigation to see if something was missed that could get you back into the account here.

 

If you haven't already, please reach out to an advisor again and they'll send this back up to the TOS team to be reviewed.

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@Nzhaer7 Aye in some earlier seasons the comic progression had to be manually earned, but this was changed so that they just unlock on a timer.

Thanks again for posting.
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@JTV145 Yep, there's a mixup here. You got the pack on April 12th when you received the charm and skin. 

It wasn't a particularly exciting one, a common Gibby skin, a rare for the 3030 and a common Wattson quip.

I hope this helps clear things up and thanks for the post. 

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Hello, @Camkieee 

 

You'll need to contact an advisor to ask if this can be replaced. Typically, when a code is obtained from a 3rd party like Amazon, they would be responsible for replacing it if you're not getting what the code is supposed to supply.

@Damiluposolitari I am not aware of any changes, but I can pass this feedback along to the team. I think having a ping ability or maybe a glow around their UI.

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Hey @RobloxLover27!

 

Glad to hear that you were able to re-secure the account. 

 

Now that you've done that, you'll just want to reach out to an advisor so they can have that ban reviewed by our Terms of Service (TOS) team.

 

You can find more information on how to reach them over at the ...

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Hey @eternumashes,

 

I can definitely understand you'd want to take every possible avenue to try and get an account back, especially one that you've invested so much time into.

 

There is not a way to speak with the TOS team directly, as they take some time to fully investigate each appeal before making a decision. That includes going through our records for the account activity that led to an action and the history of the account as well.

 

These decisions are ultimately based on what the records show happened and the history of behavior on an account. That helps keep things consistent to make sure ev...

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Hey all, I'm going to lock this thread as there is nothing more that we can do to assist with issues such as this on AHQ.

 

Darko 

@scarecrowfallen 

 

First, see the following link for info on how to secure your account: 

 

https://help.ea.com/en-us/help/account/secure-hacked-ea-account/

 

You can dispute any action against your EA account by following the steps i...

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@CptSnefot 

 

Can you test both of your connections for me? You'll need a PC for this though. I'd like you to run a UO Trace and screenshot the results. Instructions are here. This will show us the quality of both connections and point out any issues there might be. Also, when running the wireless test, make sure your computer is as close to your console as possible. That way, the conn...

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@CptSnefot 

 

Wireless is the biggest reason we see for lag and disconnects. When we have problems on our side, we make an announcement about it. In order to rule out any issues with your connection, we need to go through testing.

@CptSnefot 

 

We can't blame someone's connection without actually testing it.

Hi there, @1glorys1.

 

It's possible you received this skin, but when the rollback occurred, it went to at a time before the skin was received. Unfortunately, we're not able to replace them in this case.

Hi @iabryxa,

I won't have that information to offer a guesstimate. If you are experiencing the same bug Respawn are investigating at the moment, it is a matter of waiting for updates from Respawn on this.

- EA_Lanna
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Hi @iabryxa,

That sounds about right. From the tweet you've shared, Respawn are currently investigating the bug. They've shared in the same tweet, that Respwan will keep players informed with updates. Keep an eye on that Twitter account for news and updates on this.

- EA_Lanna

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Hi @iabryxa,

 

Ok, thanks for reaching out. I'll note your thread. As it's related to account changes made on your EA account, this will require the support team to review it and escalate it as needed. Please get in touch with them through one of the following channels:

 

• EA Help website - Phone/Chat...

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Hi @iabryxa, 

 

Cosmetics won't go missing for updating the email address on your EA account so something else happened there. Can you walk me through what happened and what you mean by 'switching' to clarify that? Did you switch the EA accounts linked to your consoles by unlinking and relinking to a different EA account?

 

- EA_Lanna

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