Apex Legends Dev Tracker

Hey, we can't share much in the way of specifics but I recommend reaching out to support to investigate what happened.

From your description it sounds like your account may have been compromised and used by a bad actor while you were away, but that's just speculation from the info given. Be sure to check for any mails from EA since you stopped playing, too.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

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Thank you. Also, can I check if you use a connected controller, Xbox or otherwise? It looks like the device has some sort of integration with controllers. 

Another thing I wonder, is if the game is trying to use it as a microphone. If you open the Sound settings in Windows does it show as an input device? If so, can you try setting a different input device and see if anything changes?

Thank you for the post, this of course shouldn't be happening.

Can I check on what specifically activates? Does it launch anything or does it "just" turn on the camera light? Is anything recorded/saved? Do you have any macros or anything to automatically turn on the camera under other circumstances.

Also can I check your camera model?

Hey all, I'm locking this thread as threads such as this are not acceptable on AHQ.

 

When posting on AHQ please do so in a polite and constructive manner and refrain from creating threads such as this. 

 

If unsure as to what is acceptable on AHQ then please take a quick read of the AHQ User Rules and Guidelines: https://answers.ea.com/t5/help/faqpage

Darko

@scienceteacher74 Thank you for letting me know what worked, I can share this with the team!

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@kris55565 If you believe someone may have accessed your account, you will need to speak with an advisor as we are unable to assist with account issues on the forums. 

 

We also have a help article that provides further information for helping to secure your account. 

 

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Hey @kris55565, 

 

We would be unable to help or provide information about a ban on your account if one has happened.  

  

You will need to reach out to our Terms of Service Team for further assistance. You can get further information and reach out to them at the link below.  

  

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Hey @sacacorchos45 

 

Thanks for letting us know this is happening, Can you try the steps below and let us know if this continues?

 

• Clear Cache:
  • Open System Settings on the HOME Menu
  • Then select System ⇒ Formatting Options ⇒ Clear Cache. 
  • Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

• DNS settings: ...

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@xLilJimmy Hey, it turns out this was an error, you should have just been warned. You should be able to get into the game again now.
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@xLilJimmy 

 

It is entirely likely that the ban is a completely separate issue to the inappropriate club name. 

 

Either way, you can appeal the ban in the usual way: 

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-ac...

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Hey @PapalFinger,

 

Afraid this is not something we're able to review on the forums, but if you reach out to our Terms of Service team they can absolutely take another look at that ban for you.

 

If you haven't already, you can create a case with the steps here: ...

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@iitzhazard 

 

I see you're currently working with an advisor through email today so hopefully they can get this resolved soon.

Hi @TheN1ghtlock,

I can't really speculate on why the new account was banned, you would need to take that up with the Terms of Service team on the new account for any information related to a ban.

Hi @TheN1ghtlock,

If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the final say on these matters.

We cannot assist with a banned account in any way over AHQ.

@asukojo 

 

Great! I'm really glad to hear it. If you need help with anything else, please let us know. Good luck and have fun

Hi there, @asukojo.

 

If you no longer have access to the email on the account, you'll need to go through the account recovery process. To do that, open a case with an advisor here. Thanks!

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Hiya @asukojo

I'm not aware of any issues like the one you're describing at the moment.
To ensure we're speaking to the authorized account holder for any issues related to your account you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance. ... Read more

Can you try on a different Windows admin account @WtchCraftxz to see if you have the same issue?

Darko 

Hey @WtchCraftxz seeing some issues there so to start with the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

Let us know how you get on.

Darko

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Hey @WtchCraftxz can you grab us a DxDiag so that we can take a look at your system: https://help.ea.com/help/pc/how-to-gather-dxdiag-information/

 

Darko

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