Apex Legends Dev Tracker

Hey @calvinthen2,

We're unable to investigate account actions on the forums I'm afraid. I do see you've already opened a case to have our Terms of Service team take another look at the account however!

They are a bit backed up at the moment, but your case is in the right place to be reviewed as soon as they get to it. At this point you'll just need to wait to hear back from them, thanks for your patience.

@CompleatBeet Thank you for the feedback! I can share this with our team.


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Hi all,

 

This is a pretty old thread that's been dormant for a long time. I'm going to lock the thread to prevent further necroposting. 

 

If you need some help with a similar issue please create a new thread so we can take a look. Thanks!

 

 

/Kent

@Freddyfaz83 Currently you can get an heirloom every 500 packs, however, you still have the chance of getting one between pack 1-500. Opening packs is the only method of getting heirloom aside from getting them in events. 

 

You do get a certain number of packs from ...

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@BlueThunder1254 If you were in a match and received a notification like the one provided, it's possible you went past a time as the game was switching to the new season.

From here you would want to play in the new season, in order to unlock new rewards. - Illium

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey all,

This is a pretty old thread that hasn't been updated in a long time. I'm going to lock it to prevent further necro-posting. 

 

Account bans are not something we can help with here on Answers HQ. The Terms of Service team needs to review the account and determine if a ban can be overturned. If your account has been banned you will need to contact them so they can take a look. 

You can find more details on how to set up a case with them on the EA Help website. 

 

 

/Kent

Hi there, @GARV3Y.

 

It's possible your account was hacked. To get help with that, please see the following article. For the ban, you'll need to wait until the investigation completes for more information. ToS will email you when that ha...

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@Loba_Here It's a great request as I know it's in Fortnite and War Zone. For the moment the content creators are being recognized by the Respawn team where opportunities to join the Game Changer program will be sent out to those they want to highlight as positive influences for the community.

Hey @Samsung128GB_SSD we do not comment on any reports that we receive.

Darko

Hey @Samsung128GB_SSD, please do not share links to any cheats you may see as doing so is technically a breach of the AHQ User Rules and Guidelines.

 

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: ...

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@Pixelnaz We appreciate the feedback and idea for cross-save, while I can share with the team more players are wanting to see these features. There currently are no announcements if this will be coming.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@EryxApex 

 

Got to admit, I got baited here. 

 

 

/Kent

@sharrayzen We do have limitations to the support and information we can offer, your frustration is understandable. After sharing the information above I can recommend keeping an eye on your email and any additional folders like spam to make sure you see a response once it is sent.

From here I will close this thread for visibility purposes, if you have additional issue or questions feel free to post and let us know,

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Hey @sharrayzen,

 

We would be unable to investigate or share information if an account was banned on the forums. You would want to submit a ticket with our Terms Of Service team in order for them to investigate this, please keep in mind they try to reach out after 72 h...

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Hey @cyberkersus if our TOS team was unable to assist you then there is nothing that we would be able to do on AHQ.

 

Darko 

You will need to speak to our Terms of Service team in relation to any aspect of your ban @cyberkersus.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

...

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Hi @NugsNJugs26, 

 

I'm afraid we aren't equipped to handle banned account cases from the forum. If you feel the ban or suspension on your EA Account was mistakenly placed, let the Terms of Service team know by filling out the webform an...

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Hey @SM_Marshy for issues such as this you will need to speak to our TOS team using the steps I shared above.

Darko 

@ToxicTutts Are refund policy is listed here. If you have further questions you can always reach out to an EA Advisor if you purchase them on Origin, If you are on a console then you would need to speak with Microsoft/Sony depending on where you play.

- Illium

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@pepo_boyiii Not an expert on what any major difference maybe but the card seems to run with similar performance. I usually use sites like this one to compare different aspects of performance. To answer you...

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