Apex Legends Dev Tracker

Hey @EG_suz. 

 

I'm afraid that account bans aren't something we would be able to investigate here on Answers HQ. The Terms of Service team would need to investigate your account and determine if the ban could be overturned. 

 

For more information on how to set up a case with them check out the ...

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@CompleatBeet 

 

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@CompleatBeet wrote:

Wait ...

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Hey @SeerFenrir. 

 

I'm afraid it's not possible to transfer your progress between accounts. If you start playing on a different Xbox account (or on a different platform) you would be starting over from the beginning. 

 

 

/Kent

@TwitchLegitlolly Hey, I'll send you a DM to clear up what's happening here. 

 

@TwitchLegitlolly Hi, it looks like you got the Bloodhound heirloom back in December last year, either from hitting 500 packs, or from luck.

This will have reset the guarantee, and you'd need to open 500 Apex Packs to hit the the guarantee. 

I see you also got the Pathfinder Heirloom around this time, but as you got it from the Holo-day Bash event packs, this wouldn't have affected the guarantee. 

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@Kaiijyuu 

 

You have not missed anything, there are specific requirements and some countries/regions are not included.

 

Thanks.

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@geek_rikuchan093 

 

You're very welcome. If you have any other issues or questions, please let us know. Thanks and stay safe

@geek_rikuchan093 

 

We don't have any information on this. In the past, item transfers between accounts/platforms has not been allowed. If this changes, you should see an update on our official channels.

Hi there, @geek_rikuchan093.

 

We're not aware of anything changing with account transfers. Are you saying you want to move your gamertag, PSN ID or EA ID to a different EA account?

Hi there, @Stormchaser2043.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know what happens. If that doesn't help, please tell me if you're on a wired or wireless connection. Thanks!

Hey @Srksii implying that any other user is in breach of any rule is not allowed on AHQ.

 

Darko

Hey all, please do not accuse any other users of cheating as doing so is technically a breach of the AHQ User Rules and Guidelines.

From here on out, any naming of users and accusing them of cheating will be actioned.

If you are in game and suspect a user of cheating then please report them by following the steps in this link: https://help.ea.com/en-tr/help/faq/report-players-for-cheating-abuse-and-harassment/

We take all reports very seriously and will fully investigate.

Darko

Hey @Canuckian23. 

 

Heirlooms have a super low drop rate out of packs. I don't know the exact number, but it's less than 1% chance. 

 

If you manage to open 500 packs without ever seeing one you'll get a chunk of heirloom shards after that 500th pack, though. 

 

 

/Kent

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@SE5TO 

 

Do you have access to the email on your account?

@DoYaSeeMe I'd love to see something like that, and we'll flag anything cool to the Twitter guys for a signal boost. 

This was a memorable sequence from earlier in the season

Source: ...

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I'm pretty sure the event contents will persist until the end of the season, but after that it'll likely be vaulted. 

Hey @iNursh please do not attach any images that contain abusive language.

I have edited your post to remove the images.

Darko

Hey, a bug can happen after a reset where someone's true rank might not be represented and they may be prevented from grouping. Once they play a single ranked match this should be fixed, and you should be able to group up as normal. 

@Breded1 Can I check if you've both tried playing a single solo queue game each?

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@fps_clutchfactor 

 

What you're saying is untrue. Don't spread misinformation, please.

 

It sounds like you're referring to a cheat of some kind. We don't sell those, but they are out there, made by others who are attempting to profit from them. The Apex Legends team and Easy Anti-Cheat are always working on ways to stop them, but new cheats pop up every so often. 

 

If you encounter someone you think might be cheating please report them so the Terms of Service team can take a look. You can find more details on how to submit a report over at the ...

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Hey, let's take it down a few notches, we all want the same thing here. 

@outheg8 While I have seen scattered reports of "auto punch" persisting in a situation like yours, we haven't seen enough evidence to prove it, and accidental R3 presses are the cause in the vast vast majority of cases. 

I don't know your setup, but if it replicates consistently in the Firing Range, a clip of it happening, with controller inputs visible, would be something I could forward to QA.

I know it's a big ask, but anything less likely won't lead to further investigation, as "auto punch" has been discussed extensively. 

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