Apex Legends

Apex Legends Dev Tracker




17 May

Comment
    EA_Rtas on Forums - Thread - Direct

@humanlegs37 Hey there, unfortunately we're not able to help with banned/suspended accounts here on the forum. For that you'll need to get in touch with our ToS team, EA_David made a great thread ...

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11 May

Comment
    EA_David on Forums - Thread - Direct

@PraetorOfOlea Cheaters are banned all the time. I've personally seen hundreds iif not thousands of bans, and Hideouts recently said that he has banned around 17k. 

 

https://twitter.com/RSPN_Hideouts/st...

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10 May

Comment
    EA_David on Forums - Thread - Direct

@ELT0S Hey, we edited out the link, just to stop people from being tempted to test it. 

@MandatoryIDtag pretty much has it right.

Obviously we don't give specifics about security, but using a script to play a noise locally in the firing range sounds fairly unlikely to get an account flagged, ...

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07 May

Comment
    EA_Mako on Forums - Thread - Direct

@warl0gix You'll need to reach out to our Terms of Service team if you'd like to have this reviewed. A link on how to do that is in my previous post.

 

As we're not able to address account related issues like this on the forums, I will need to lock this thread.

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Comment
    EA_Mako on Forums - Thread - Direct

Hey @warl0gix,

 

Afraid this is not something we're able to review on the forums, but our Terms of Service team can certainly take another look at this action for you.

 

Please reach out to an advisor and they'll be able to get this sent along to be reviewed again: ...

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06 May

Comment
    EA_Aljo on Forums - Thread - Direct

@Dad_Fistikis 

 

You're very welcome. If you have any other issues, please reach out to us again. Have a good rest of your day!

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Comment
    EA_Aljo on Forums - Thread - Direct

@Dad_Fistikis 

 

Heirlooms also do not transfer between platforms.

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Comment
    EA_Aljo on Forums - Thread - Direct

Hi there, @Dad_Fistikis 

 

Unfortunately, progress doesn't currently transfer between platforms. Each platform has its own progression.

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Comment
    EA_David on Forums - Thread - Direct

Hey, after a recent store update Quarantine 722 is now the pre-requisite to unlock Depths of the Void.

@kingrayan1900 @SNRS_Boti ...

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05 May

Comment
    EA_Kent on Forums - Thread - Direct

Hey @YaddaYadaYadda

 

This is related to the ongoing issues we've been working on. It's only temporary. Once the issues are fixed you should see the missing items come back. 

 

 

/Kent

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Comment
    EA_Cade on Forums - Thread - Direct
Hi @cyanideed,

Please follow these steps http://bit.ly/ContactAccountDisputes to have this investigated. If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the final say... Read more
Comment
    EA_Lanna on Forums - Thread - Direct
Hi @Yuwel15,

Account merges, depending on the situation, can be performed. However your progress won't combine, it will reset/wipe both accounts involved with the merge. If you're looking to hold onto your progress, I wouldn't suggest an account merger.

- EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' he...

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Comment
    EA_David on Forums - Thread - Direct
@SNRS_Boti I think it's a bug, and we've seen some similar ones before where a recolour was set to the wrong original.

Void Specialist's recolour was Airship Assassin, and back when Depths of the Void was initially released, it was a recolour for Quarantine 722, as you say.

I'll send it up the chain. David.png
... Read more

30 Apr

Comment
    EA_Atic on Forums - Thread - Direct
@Boscarr Can you do a bug report here: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en

Helps us to track the issue.

Thanks!

/Atic Atic.png

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29 Apr

Comment
    EA_Darko on Forums - Thread - Direct

Hey @TroubleShootings if having an issue then please let us know as much info as possible and we will do what we can to assist on AHQ.

 

You can also contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin...

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28 Apr

Comment
    EA_Kent on Forums - Thread - Direct

Hey @flangodango

 

I'm really sorry, but account issues like this aren't something we can help with here on Answers HQ. 

 

I can only recommend following up with the EA Help team if there's any other information you can offer that might help verify the account. If you need more details on how to set up a case with them check out the ...

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Comment
    EA_David on Forums - Thread - Direct

Unfortunately as of right now, the only way is by leaving the club via the Switch account. Much as we'd like to just remove you from the club in a situation like this, we don't have any tools to do so.

I know it's awkward, but if borrowing a friend's Switch is viable you could log in as a guest on your account there and then leave the club. 

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27 Apr

Comment
    EA_Mako on Forums - Thread - Direct

Absolutely! Thumbs up

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Comment
    EA_Mako on Forums - Thread - Direct
Sorry about that @Yayeeter0909, looks like I had an extra space in the URL there.

The link should be working correctly now. That will let you create a case and an advisor will reach back out via email, but there isn't an inbound email address to provide. Mako.png
Comment
    EA_Mako on Forums - Thread - Direct

Hey @Yayeeter0909,

 

That's not information we'd be able to provide on the forums, I'm afraid.

 

An email should have been sent to your registered email address with more information on the account action. 

 

If that's not showing up in your junk/trash/spam folders, you can reach out to an advisor with the link below and they can provide more info for you.

 

...

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