Apex Legends Dev Tracker

Hey @Noob_Chemist,

Good suggestion! We do actually have an article detailing some of the common ways this occurs and steps to help prevent it.

https://help.ea.com/en/help/account/how-to-maintain-account-security/ ... Read more

@alwaysbored786 There's no need to provide that proof on your end. That is something our advisors and TOS team would be able to see during the investigation, in part due to the locations and activity you mentioned here.

That is fairly standard to look for when someone's reporting a hacked account, so it should be fairly apparent in our own records when that happens.

The investigation itself isn't typically what takes the longest. In this case it's more a matter of the number of other cases in line before yours that they'll need to get through first. ... Read more

Hey @alwaysbored786,

 

Our Terms of Service team that's able to investigate banned accounts is currently dealing with a higher volume than usual, so those replies are taking a bit longer to receive currently.

 

The TOS team will reach out via email as soon as they get to your issue and investigate, but if you haven't already done so I would definitely suggest making sure the ...

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@rabdor4444 

 

You can try contacting an advisor to see if there's any other information they can give you. We won't be able to provide any details through Answers HQ.

@rabdor4444 

 

We can't help with banned accounts here. Only ToS can do that. The best you can do is submit another dispute. If they keep coming back saying the ban needs to remain in place, the investigation didn't turn up any evidence showing they mistakenly banned the account.

Sorry @yomilien my mistake. You should be able to use the controller through Steam with no issues. 

 

Darko

Hey @yomilien there should be no issues with using the Pro Controller to play APEX Legends on the Switch.

Darko 

Hi @Santa_Zray,

 

Unfortunately we're not equipped to assist with these cases from the forum. However by connecting with the Terms of Service team about the case, you did the correct thing.

 

In terms of hearing back from Terms of Service, reports from other players on the forum suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: ...

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@JaspersPrism 

 

Ban appeals are taking longer than usual currently due to a relatively high number of cases.

If you have already followed the steps below, we will need you to wait for our response.

https://help.ea.com/en/help/account/information-about-b...

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Hey @Gr8_White_Shork, , please do not accuse other users of breaking the rules as doing so is technically a breach of the AHQ User Rules and Guidelines

 

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: ...

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Hi there, @Songbird29005.

 

Unfortunately, progress is not able to be transferred between accounts.

Hi @E9ine_AC,

 

I'm not full-sure about the ticket resetting but if it's a concern they can always open a new one and not touch the one that's been sent up. Alternatively, they can reach the support team through Twitter or ...

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Hi @E9ine_AC,

2 months sounds longer than the reports I've been seeing on AHQ. If you could relay this for me; I'd suggest they too get in touch with the support team so an agent can check the case is working it's way to Terms of Service as intended.

- EA_Lanna

____________________________________________________________

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Hi @BTAB87, 

 

In terms of hearing back from Terms of Service, reports from other players on the forum suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team but 2 months sounds longer than any report we've seen come through on the forums for a single appeal.

Could you please connect with the support team for confirmation the tickets in the correct queue please? They'll double check that case number for you to help ease concerns and if it failed to enter the correct queue/send to Terms of Service the advisor will correct that asap. If it's ...

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Hi @ZeZ1367  and  @maximas1986, 

 

Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

 

• ...

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Hi there, @rabdor4444.

 

For help with banned accounts, please see the following article. Thanks!

Hi there, @DrewsTruth.

 

It looks like you updated the case. This pulls it from the queue so ToS won't see it and be able to perform the investigation. An advisor will need to get it returned to the proper queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea...

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@Noob_Chemist As I understand they're different teams and different specialisations, and it's possible the avatar was reported.

@teddyscopes From your description of the ban going long and the duplicate mails there may be a system error there, we'll see if there's anything we can see on our end. 
...

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Hey @MrTrexDude,

We are not able to address account bans on the forums directly, but our Terms of Service (TOS) team will absolutely review that for you.

Please reach out to an advisor with the information in this link and they'll review things for you. The TOS team is taking a bit longer than normal currently due to a high volume, but they will reach out via email once their investigation is complete.

... Read more

@QueenGaalaas I have shared your feedback with our team, I will close this thread, but it will remain open for replies for others to add on or share their thoughts.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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