Apex Legends Dev Tracker

Hey folks. 

 

Transferring progress from one account to another isn't something we can do, even if it's on the same platform. This is the same for any game of ours, not just Apex Legends. 

 

While I can't really go into specifics on the technical reasons why, it's just not something we're equipped to do. 

 

 

/Kent

Hey folks. 

We're looking into the weird issues that a lot of people have been seeing with Legend select and other things. 

 

Thanks for bearing with us on this. 

 

 

/Kent

Hey folks. 

 

We'll take care of the duplicate posts as we find them. Please be cool toward one another. 

 

Thanks!

 

 

/Kent

Hey @HAYDAY66 AHQ is currently available in the following languages.

 

• English
• ...

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@d9m29dr22h81 You can use this link to get started: https://help.ea.com/en/contact-us/

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Hey @BamBamCam1408 you can contact the team by using the email address in the help article.

Darko

Hey @BamBamCam1408 you can find all the info related to setting up a tournament here: https://www.ea.com/en-gb/games/apex-legends/community-tournament-guidelines

 

Darko

Hey @SomeChoccyMilk. 

 

I'm afraid I don't have the exact number other than <1% chance to randomly pull heirloom shards from a pack. From personal experience, it's pretty rare. 

 

The system is set up so that you are guaranteed to receive the shards after you open 500 packs if you haven't randomly pulled them. If you open that many packs without ever getting the shards, you'll see them once you open pack number 500. 

 

 

/Kent

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Hey @Dovahkin1202. 

 

The ranked rewards do go out at the end of the season. Once the season is over your rank will be locked in and you'll get the rewards. 

 

Since this season had a split, you'll get the rewards for the highest rank you earned in either split. That means if you ranked higher in the first split you would get the rewards for the rank you achieved there, or vice versa if you ranked higher during the second split. 

 

 

/Kent

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Thanks for the update and confirmation.

Hey, as far as I'm aware we don't have a specific official stance on this service, but I don't see there being an issue with it. Many players use VPNs and don't have issues (I hop between my own network and my work VPN constantly), and anti-cheat protections would be focused on cheats rather than efforts taken to optimise their connection.

I've seen players discuss using it here in the past, and as far as I'm aware there haven't been any account actions taken in relation to this.

 

Hypothetically use of a VPN may lead to an account being blocked if it looked like an account has been compromised, but I can't see that being a factor here. 

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Hi, can you check at the bottom of your rare skins, as shown here? Sometimes the red dot might show up, and sometimes it's easy to miss these skins. 

@Tiza_Palace Hi, the black banner thing has a temporary workaround, to change your AA settings (for example enable TSAA) but it's a known issue.

For the Wraith skin, did it appear then disappear, or did it never show on your account? Does the content show as claimed on your Twitch account? ... Read more

@MandatoryIDtag 

 

Agreed.

Thanks for confirming. If a patch doesn't make it one day it'll usually come early PST the next day, but for now all I have is a "TBD"

@NyGmen4Lif3 There was a separate server side patch for all platforms, to address ordnance display issues and a weird glitch around killing mirage decoys.

From what I've seen the client patch for PS4 didn't come yet. If I check my personal PS4 I'm on update 1.34, which was from a little while back. What number version do you have?

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Hey, the notes I have here are that this patch was "to address crashes and other gameplay issues" on PC and Xbox, with PS4 to follow. 

Generally the generic "stability" patches won't come with detailed notes, and they usually are as vague as what we have above. 

Hey @AquarusHILARIUS. 

 

The Apex Legends team is always investigating and working to fix bugs that come up in the game. I know it can get frustrating when you run into a bug or a glitch, but the team is always working to improve things. 

 

Like @DarthValtrex mentioned, if you're missing content on your account it would be best to reach out to the EA Help team so they can take a look. For more details on how you can...

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Hey @Dovahkin1202. 

 

Unfortunately we don't have any details on if there are plans to bring back particular skins in the future. It's an awesome skin that I don't have myself, so I would like to have it back as well. 

 

 

/Kent

 

@Iamjohnryan There may be a regional/platform component to this issue. If you're still seeing this error message can I check your region and platform?