Apex Legends Dev Tracker

Hi @Nik3nzo,

 

I'm not sure which game that you're talking about, so it's a bit difficult to gather any feedback or to provide support.

 

If you could let me know for which game this is, then I'll be sure to move your topic to the right forums. 

@Trshhhh 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

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Hey @ImpossibleMeat,

While I do see the more recent cases have been closed as duplicates, your first submission is still in the Terms of Service queue to be reviewed.

That hasn't been lost, the TOS team is just a bit behind due to a high volume currently. Sorry about the wait, but they will get back to you via email once they've had a chance to investigate that first case you had created.

Thanks for the patience in the meantime!

@CompleatBeet @Bnighted 

 

Please do not upload any custom executables or scripts, thanks.

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@DrewsTruth 

 

I'm still seeing the one case that is still pulled from the queue. Since you're not getting a response on Twitter/Facebook, open a new case here. You can continue to try Twitter and Facebook. It would be good to wait 24 hours between messaging them without a reply though. They get a high volume of messa...

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@xx3LMOxx973 

 

I don't have the exact details on why. Should this feature be added, we'll make an announcement on our official channels.

Hey @ManuOnDemand,

I can certainly understand why you'd want to merge the accounts, especially if you had made a side account to play as that issue is still being looked into.

That said however, I'm afraid we are not currently able to merge the content from two different accounts together, regardless of which platform(s) the accounts are on.

Hey @Twitch_SenN, please do not bump older threads such as this.

 

I'm locking the thread as there is nothing more that we can do to assist on AHQ. 

 

Darko 

Hey @Noob_Chemist,

Good suggestion! We do actually have an article detailing some of the common ways this occurs and steps to help prevent it.

https://help.ea.com/en/help/account/how-to-maintain-account-security/ ... Read more

@alwaysbored786 There's no need to provide that proof on your end. That is something our advisors and TOS team would be able to see during the investigation, in part due to the locations and activity you mentioned here.

That is fairly standard to look for when someone's reporting a hacked account, so it should be fairly apparent in our own records when that happens.

The investigation itself isn't typically what takes the longest. In this case it's more a matter of the number of other cases in line before yours that they'll need to get through first. ... Read more

Hey @alwaysbored786,

 

Our Terms of Service team that's able to investigate banned accounts is currently dealing with a higher volume than usual, so those replies are taking a bit longer to receive currently.

 

The TOS team will reach out via email as soon as they get to your issue and investigate, but if you haven't already done so I would definitely suggest making sure the ...

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@rabdor4444 

 

You can try contacting an advisor to see if there's any other information they can give you. We won't be able to provide any details through Answers HQ.

@rabdor4444 

 

We can't help with banned accounts here. Only ToS can do that. The best you can do is submit another dispute. If they keep coming back saying the ban needs to remain in place, the investigation didn't turn up any evidence showing they mistakenly banned the account.

Sorry @yomilien my mistake. You should be able to use the controller through Steam with no issues. 

 

Darko

Hey @yomilien there should be no issues with using the Pro Controller to play APEX Legends on the Switch.

Darko 

Hi @Santa_Zray,

 

Unfortunately we're not equipped to assist with these cases from the forum. However by connecting with the Terms of Service team about the case, you did the correct thing.

 

In terms of hearing back from Terms of Service, reports from other players on the forum suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team. Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: ...

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@JaspersPrism 

 

Ban appeals are taking longer than usual currently due to a relatively high number of cases.

If you have already followed the steps below, we will need you to wait for our response.

https://help.ea.com/en/help/account/information-about-b...

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Hey @Gr8_White_Shork, , please do not accuse other users of breaking the rules as doing so is technically a breach of the AHQ User Rules and Guidelines

 

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: ...

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Hi there, @Songbird29005.

 

Unfortunately, progress is not able to be transferred between accounts.

Hi @E9ine_AC,

 

I'm not full-sure about the ticket resetting but if it's a concern they can always open a new one and not touch the one that's been sent up. Alternatively, they can reach the support team through Twitter or ...

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