Apex Legends Dev Tracker

I'm going to lock this thread as it is not going anywhere good.

Darko 

Hey @DarthValtrex and others, please do not share links to any cheats you may see as doing so is technically a breach of the AHQ User Rules and Guidelines.

 

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

 

If you are in-game and suspect a user of cheating then please report them by following the steps in this link: ...

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@QueenGaalaas I am currently unaware of any plans or updates for cross-save/cross-progression. I would recommend keeping an eye on our social media for any news or updates.

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Hey @DiligentSloth21, our team aims to respond within 14 working days but it can take longer during busy periods.

 

If you have a case open then the best thing to do is to keep an eye on your email for a response from the team.

Darko 

Hey all, you will need to speak with our TOS team in relation to any ban.

I'm going to lock this thread.

Darko 

You will need to speak to our Terms of Service team in relation to any ban @DiligentSloth21. 

 

If you have a case open with the team then you will need to wait for them to respond, they aim to respond within 14 business days but during busy periods it can take longer.

 

The process to contact our ToS team can be found here: ...

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@KrMees You should be able to view a list of trusted devices here. Though that's not going to display each individual login, that would be what's available on your own profile.

 

As far as reaching back out to support, you're welcome to reach out to an advisor using the same method as before . There wouldn't be an alternative method as they would simply be checking to make sure that case was previously escalated up to our TOS team for review....

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Hey @KrMees,

 

 If you have sent in a support ticket, you will definitely be receiving a reply. Our Terms of Service (TOS) team that reviews all account actions such as this one is a bit behind currently so it is taking longer than they'd normally like to respond, however I do see see your case is still in their queue and should receive a reply via email as soon as they finish the investigation.

 

While I can't speak to any particular details about their findings, one thing I would definitely suggest is making sure your ...

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@Mpulses Closing this thread for now if you continue running into issues, please make a new post so we can further assist.

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Hey @breauxbros2,

I definitely get that you can build up a pretty nice collection if you've been playing very long at all and would want to bring that with you when moving to another platform.

I'm afraid that there is currently no cross-progression for Apex however, so your collection will only be available on the platform where you initially earned it.

Hey @KuraiSenseiTTV APEX Legends supports cross-play but that is not the same thing as cross-progression. Cross-play means that people on different platforms can play together but it does not mean that your console account can be used on PC or vice versa.

It is not currently possible to transfer content or game progress in APEX Legends between platforms. 

Darko

@Mpulses Wanted to confirm if you are still running into issues?

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Hey there,

 

If you haven't recently used your account and you're finding it's been banned, it's likely that someone else gained access to the account and was up to no good with it. In those cases we would ban the account to stop that activity until we can be sure the proper account owner has control again.

 

Please be sure you've secured your account and then take a look through the link below to reach out to an advisor. They'll be able to look into getting this fixed up for you, thanks!

...

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@GrammyPatty Looking into this, there's a misunderstanding here. There isn't a chance of getting shards from Event packs.

Your earned shards were from finishing the event. You then opened a standard Apex Pack straight away afterwards, not an Event pack.
It sounds like this final Apex pack was mistaken for an Event pack. 

I hope this clears things up. 

Oh and ...

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@Mpulses To confirm is this a clan you were in or created?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hey @uilhgefbhvbi for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click o...

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Hi, sorry for not getting an answer before event start, but I did get a confirmation. 

Yes, if can still complete the event and earn Heirloom shards to "bank", even if you have already attained all previously released Heirlooms. 

Hey @MadieMajor,

The event showed up in-game a little before it actually went live, so there was a short period where the packs were not available to purchase. Sorry for the confusion!

That should be working normally now that the event itself is live, so just let us know if you're still running into trouble with this.

@xDarth-Murrayx This is something we have seen requested before. We can always share these requests with the team to let them know what players are wanting to see!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hey @aniqogata,

 

If your account was hacked and used for any activity that violates our User Agreement, it may be banned to prevent whoever got into the account from continuing that behavior.

 

You'll want to go through the steps below to make sure you've re-secured your account before we can look into restoring access for you.

...

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