Apex Legends

Apex Legends Dev Tracker




26 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@Boogsan 

 

You're very welcome. If you have any other issues, please reach out again. Good luck!

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Boogsan 

 

We're not able to help out with bans over Answers HQ. You'll need to submit a dispute so that Terms of Service can investigate this. Instructions for that can be found in the article here. Thank you.

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Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @Gnatnayis1,

 

At the moment the following languages are supported on Answers HQ: 

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Comment
    EA_Mari on Support Forums - Thread - Direct

Just dropping by to let you folks know that the team is working to fix this for both, Steam and EA app. 

Thanks or reporting and for sticking with us. 



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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @teeeeuuum,

 

We currently support the following languages here on AHQ: 

 

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25 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

@PikaGamer1256 

 

An advisor should be able to look into this for you. To get in touch with one, please follow the instructions here for opening a case. Thank you.

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Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @Radog0d 

 

Accounts cannot be unlinked from a banned EA account as mentioned in the article here

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Comment
    EA_QueenBee on Support Forums - Thread - Direct
Hey @nelly810,

Unfortunately we can't help with bans here on the forums. If you'd like to raise a dispute, I'd recommend reaching out to our terms of service team via the following link. They can take a look at this for you.

https://help.... Read more

24 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hello, @4845677 

 

We're not able to help with missing content over Answers HQ. An advisor will need to investigate this. Please open a case by following the instructions here so they can look into this for you. Thanks!

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Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @11221317,

 

unfortunately, progress is tied to an EA Account, not the PSN account. The only way to try and get your progress back is to regain access to the hacked EA account and linking the PSN account to it again.

 

There is no way to transfer progress from one EA account to another. 

 

Please contact EA Support to try and regain access to your hacked account.

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Bitte schickt mir keine Direktnachrichten für Support - t... Read more

22 Jun

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @Frank5545  I am sorry, but we cannot discuss account sanctions in public forums. If you have been banned, please contact the Terms of Service team via email for further assistance.

Get information about your EA Account lock, ban, or suspens...

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @koorineko2320,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @Frank5545,

 

We currently support the following languages here on AHQ: 

 

Read more
Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @rowell04072,

 

Unfortunately we can't help with missing content here on the forums. I recommend that you reach out to our live support team, they can take a look at this for you. I'd ...

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21 Jun

Comment
    EA_QueenBee on Support Forums - Thread - Direct

Hey @t4kech4n1117,

 

We currently support the following languages here on AHQ: 

 

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Comment
    EA_Pythia on Support Forums - Thread - Direct

Hello @Lynzks,

 

At the moment, the following languages are supported on Answers HQ: 

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20 Jun

Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @tazxmbxe 

 

If your account was banned due to being compromised, and that ban is now lifted, you'll need to contact an advisor to have them secure your account. Please follow the instructions here for opening a case. Thank you.

Aljo.png... Read more
Comment
    EA_Aljo on Support Forums - Thread - Direct

Hi there, @PikaGamer1256 

 

It might just take some time for the ban to lift in game. It would be good to wait 24 hours. You also can try power cycling your network equipment and the system you play on. 

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Comment
    EA_Lanna on Support Forums - Thread - Direct
Hey @Codename128,

At the moment the following languages are supported on Answers HQ:
- English
- Deutsch
- Español
- Français
- Русский форум
- Português
- Jezyk polski
- Italian
- Nederlands

I'm locking this topic for now but please, feel free to repost it in any of the languages listed above in the appropriate forum.

You can also contact an EA Game advisor on the EA Help website. Detailed instructions can be found here: ... Read more
Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @36faze

 

I've edited your post to remove the profanity. If it's inappropriate or led to an account action, probably best not to repeat it on the forums.

 

In terms of receiving a ban, however minor the rule-breaking you feel it might have been, the rules are there for a reason, and breaking them will have consequences. Saying that, if you believe the ban you received was added by mistake/no rules were broken, our Terms of Service team (ToS) can take a look into it for you. ...

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