Apex Legends Dev Tracker

Hey @PikachuTRxx90,

Could you share a screenshot of what you're seeing exactly? What platform do you play on? (EDIT: As in Steam, EA app, etc.)

Wees aardig voor elkaar | Be kind to each other

Hi @coco-sara,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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@K9X_Anas 

 

If you have new or additional information that may help your case, you can dispute any action again by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

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@Gr3EK_G0DD

I don't have any additional information to share just yet, sorry.

As soon as that changes we'll be sure to let everyone know, but at the moment we're still checking into this.

Thanks for hanging in there in the meantime.

Hey @aydenbb,

 

We're aware this still hasn't been made available for Xbox, thanks for the patience while we're working on it! 

Hi @Vidrir,

I've sent you a DM here on AHQ with a few more details, but this should now be corrected.

Thanks again for hanging in there while we were getting this fixed up!

@Cubonez 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned...

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@TheBerserker078 thanks for sharing the DxDiag. When did this problem start for you? Was it after a recent update?

Hey @PrivmillerCOL if there is a TOS sanction on your account then you will need to speak with our TOS team: https://help.ea.com/en-gb/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

They are the only ones who can assist with these issues.

Darko

@TheBerserker078 Thanks for providing all these details. Can you please try setting up a new Windows admin account to see if that works? If the problem persists, please share a DxDiag with us.

Thanks for your reply, I'm sorry to hear that you're still unable to launch the game. 

Could you please try to check if you have any pending Windows Updates? If you do, please download and update your Windows. Once that's done, I suggest that you repair the game as well. 

 

Let us know if that helps,

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Hi @saebaryuya 

 

We currently support the following languages on Answers HQ: 

 

• ...

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Hi @fuze1971,

I've replied to the DM you had sent, please check your messages here on AHQ and get back to me there when you get a chance. Thanks!

Hey @Mirkata123bg,

 

Unfortunately we're not able to refund or exhange heirlooms.

Wees aardig voor elkaar | Be kind to each other

Hey @Yuki2711L,

While I see you've mentioned you're sure this is the right account, it may be worth checking any other accounts or emails you may have used in the past.

 

This particular account was not even created in 2023, so if you had played prior to this year it would have been with a different account.

Hi @suzuki070701,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hey @maikelhm2007,

 

Unfortunately we can't help with bans here on the forums, but if you'd like to raise a dispute to try to get your account unbanned you can always reach out to our terms of service team. They can take a look at ...

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Hi @sorazima11,

 

At the moment the following languages are supported on Answers HQ: 

• ...

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Hey @vvvvvv123451,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hi @Saner1337, 

 

Ah I see. Ok, it sounds like you think there's been a mix-up with the ban. While it's not something we can look into from Answers HQ, our Terms of Service team can check it out. You can appeal the ban using the steps here: 

• Get information about EA Account locks, bans, and suspensions

Edit to add: I just register...

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