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We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-ab...
We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-ab...
Enjoy playing Apex again!
Hey everyone,
Thanks for the reports! We're aware a number of accounts have seemingly lost progress and are currently investigating.
We'll provide more updates in this thread as they become available, thanks for the patience in the meantime.
I get that desire to clap back at someone. However, if you do it in a manner that breaks the rules, chances are good you're going to be actioned for it. As you know, we can't help with bans over Answers HQ. You'll need to submit a dispute if you haven't done that 3 times already. Instructions for this can be found here.
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Hey @melbrock12,
Please be cautious of what information you're posting on the public boards and be sure to protect your and others' privacy. I've edited your post just to remove the phone number and other details.
For any account bans, you'll need to ...
Read moreHey @Crazzytwinz28
I'm sorry to hear that you were banned. Unfortunately, we don't have access to the details of your ban, but our dedicated team is here to help resolve any disputes.
Here are the steps you need to follow to reach them using the web form:
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You should be able to change your console language to English to temporarily get around this issue.
What was it set to before you tried changing it, and which language had you selected to test this?
Hey @Unknown19021,
Thank you for the feedback.
Please keep in mind that Answers HQ is not used for reporting cheaters, boosting, or teaming, even in English.
If you see a suspected cheater, please report them by using the appropriate tools. Other options > EA Help will let you fill out a form.
We can't ta...
Read moreHey @2Vsky,
If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ.
Thank you.
Hey @TTV_Guipinheeiro,
The other option we have would be to use the steps mentioned in my above post.
These steps cover a separate option not in-game or through the EA app and allow you to just fill out a form and link any additional information you may want to add.
Are you seeing an error when you're trying to launch Apex? Which platform are you playing on?
Hey @TTV_Guipinheeiro,
Sorry to hear you ran across this in-game. This is not something we're able to address via the forums, so I've removed the attachment showing player names and the inappropriate chat.
Aside from your efforts to report this already, you can use this reporting tool under the Other Options > EA Help section to try resubmitt...
Read moreHey @g4tbetter,
Sorry for the concern here. Event packs are automatically opened if you leave the screen during the opening animation, so while the animation didn't play out the items were still added to your collection.
If you're not seeing the new item notification, you may need to take a look at the event items manually to see which were received here.
