Apex Legends Dev Tracker

Hi @Saner1337, 

 

Can you share what message is appearing on your screen? It might help clear things up here.

 

- EA_Lanna

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you...

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Hi @Saner1337,

 

If the rules were broken, then it's a matter of waiting for the timeout to expire. That might mean you'll miss the event.  

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Plea...

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Hey @WhiteCanaryx1,

 

Unfortuantely we can't help with ban here on the forums. I can only direct you to our terms of service team, but if they've repeatedly declined your appeals then there's nothin else I can recommend. They have...

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Hey @PURGE_em,

 

Just to clarify, when you said you got it one time, did you mean you have gotten one heirloom? 

 

Are you saying you've opened more than 500 packs total, or have you opened 500 packs since getting the first heirloom?

 

I see you mentioned you haven't received any heirloom shards, but do appear to have an heirloom from shards already. Keep in mind your pack timer would be reset at that point, so it would need to be 500 additional packs before the next guaranteed set of shards.

Hey @Dark3stZ3us, sorry to hear you've had some trouble getting back into your account.

 

It would be best to speak with support directly in this case so they can take a look through the account and update any necessary details that could be causing an issue here.

 

We are unable to make any changes for you via the forums, but if you ...

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Hey @Vidrir, thanks for the post to bring this to our attention.

 

We're not able to dig into this on the forums directly, but I've passed this along to be checked into further.

 

Thanks for the patience while we're investigating.

Hi @maxadon96,

 

If you're not getting the chat option when trying to contact support, can you please try: 

 

1. Go to: https://help.ea.com/en/help-home/
2. Select the game you need assistance with or EA App
3. Select "I want to update my EA Account information" 
4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

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You will need to continue to engage with our TOS team @rngdanny as they are the only ones who can assist.

Darko 

Hey @bedowtr,

 

We can't really help with account issuess here on the forums. I'd recommend reaching out to our live support team to see how they can help you with this.

Wees aardig voor elkaar | Be kind to each other

Hi @ninchua,

Looking at potential false positives would be part of the process when the Terms of Service team reviews an appeal. That's not something that can be done via the forums I'm afraid.

Hey @ninchua,

 

I'm sorry, but our ToS team would have final say in the matter.

 

I understand you're saying one thing and the replies you're receiving are saying another. 

However, if they've reviewed their records of the situation and declined to remove a penalty after multiple reviews, I'm afraid there wouldn't be any other alternatives to have that reviewed again or via a different method.

Hey @ninchua,

 

If you've created an appeal with our Terms of Service team and disagree with their findings, you're welcome to submit another appeal.

 

An additional appeal would be investigated by a separate member of the ToS team, who would take another look at our records/tools to verify whatever activity took place on the account. They would typically provide the general reason for a ban, but wouldn't be able to provide specifics such as which program was detected, etc. 

 

That doesn't mean an investigation wasn't taken seriously, however. If you feel a mistake was made please feel free to appeal again ...

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Hey @ninchua,

 

The only team that's able to review or change account actions would be our Terms of Service team.

 

You can appeal with these steps if you haven't already done so. Appeals will be investigated by a member o...

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Hey @IceColdCoffee our team will review a certain number of appeals but after multiple declined appeals they will no longer review new appeals.

Darko 

@YT_Bearithra 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-ab...

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Hey @IceColdCoffee all that you can do in a situation like this is appeal with our TOS team.

You can appeal here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Darko

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Hey @MathGotHacked,

 

If your account's been hacked and you can't access it anymore, you'll need to reach out to our live support team. There's a link in this article that should allow you to reach out via a chat. They can take a look at this for you.

...

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Hey @yolllpp,

  If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   You can create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account to get in touch with the support team so they can check into this with ... Read more

@ForzaRossoneriUA I'm sorry I've missed that.

When you ran the game as admin, did you run the EA app or did you check the box "Run as administrator" in the .exe file? If you haven't done that yet, please try:

>Go to your Library in the EA app > Apex > Manage > Browse local files

> Right-click "r5apex.exe" > Properties > Compatibility tab > Check the box "Run this program as an administrator"

I hope this helps,

@Katsukuro45 

 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

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