Apex Legends Dev Tracker

Comment

30 May 12:51 EA_Lanna on Support Forums - Thread - Direct

Hi @kyorizon,

At the moment the following languages are supported on Answers HQ:

...

Comment

30 May 10:47 EA_QueenBee on Support Forums - Thread - Direct

Hey @2j86c80j5dm9,

It look like your Twitch and Steam are both linked to a disabled EA account. You can recover it by sending a password reset email to the original email address on the EA ccoun, but if that doesn't work (or if you can't remember the account details) I'd recommend reaching out to our...

Comment

30 May 10:09 EA_QueenBee on Support Forums - Thread - Direct

Hey @asah1qp,

Unfortunately we're not able to help with missing orders here on the forums. I'd recommend that you gather the relevant proof of purchase, and then ...

Comment

30 May 09:12 EA_QueenBee on Support Forums - Thread - Direct

Hey @TRTexasTank1836,

What problem are you having trying to reach out via the site? Maybe I can help out.

Wees aardig voor elkaar | Be kind to each other

Comment

30 May 07:54 EA_Lanna on Support Forums - Thread - Direct

Hi @0r127,

At the moment the following languages are supported on Answers HQ:

...

Comment

29 May 22:08 EA_Mako on Support Forums - Thread - Direct

Hey @Unilean,

If it's been 4 days and those coins still haven't appeared on the account, please contact our support directly so they can help get those added. We're unable to make changes to your account like this via the forums.

Please be sure you have these screenshots...

Comment

29 May 20:35 EA_Aljo on Support Forums - Thread - Direct

Hi there, @k9s4mf0raa84

We're not able to help with hacked accounts over Answers HQ. The article here should help. An advisor should be able to assist as long as you can pass account ownership verification. To get in touch with one, follow the instructions in this ...

Comment

29 May 20:27 EA_Aljo on Support Forums - Thread - Direct

Hi there, @zbadontwitch

We're not able to help with bans over Answers HQ. An advisor can check to see if there's a ban. To get in touch with one, please follow the instructions here. Thank you.

Comment

29 May 18:40 EA_Aljo on Forums - Thread - Direct

@whythenha

If you still have not received a response, please open a new case with an advisor so they can check for one.

Comment

29 May 17:58 EA_Mako on Support Forums - Thread - Direct

Hi @MackSkill08,

The quickTofu gamertag appears to be the one with the progress, including level 400+ and Battle Passes through season 6 as well as logins a couple years more recent than the other Xbox account.

Comment

29 May 17:41 EA_cuervo on Forums - Thread - Direct

I'm glad to hear you managed to sort this. Thanks for the update!

EA_CuervoAHQ

Comment

29 May 17:21 EA_Mako on Support Forums - Thread - Direct

Hey @MackSkill08,

Just looking over the account here, there may be a bit of confusion about when this all took place so I did want to clarify a bit more.

The level cap was raised from 100 to 500 back on December 3rd, 2019. ...

Comment

29 May 16:36 EA_Mako on Support Forums - Thread - Direct

Hey @mrpanda2103,

If an account was swapped out during an account hack that you've since resolved, our support team would need to help get the correct accounts re-linked. Afraid we aren't able to make changes like this via the forums.

Please get back in touch with our support team so they can take another look over the situation. If you ...

Comment

29 May 16:13 EA_Mako on Support Forums - Thread - Direct

Hi @sikaret09,

The instructions in the link above walk you through the process of creating an appeal to have our Terms of Service team look into the situation further.

Resetting your password is a good first step if you suspect someone else may have had access to the account, but you'll need to follow the full steps listed above if you'd like to appeal this action.

The ban history does not display all types of account actions, so please be sure to keep following the steps under the How do I appeal my lock, ban, or suspension? section in the link above to actually create an appeal.

Comment

29 May 15:51 EA_Mako on Support Forums - Thread - Direct

Hi @sikaret09,

Only our Terms of Service team is able to investigate and take action on account bans or suspensions.

Are you not able to create the appeal using the steps above, or did you mean the appeal was just declined?

Comment

29 May 15:25 EA_Mako on Support Forums - Thread - Direct

Hey @sikaret09,

I'm afraid we wouldn't be able to review or change any account bans here on the forums, sorry.

If you believe an account was actioned incorrectly, please get in touch with our Terms of Service team here and they'll be able to review the situation again for you, thanks!

Comment

29 May 15:24 EA_cuervo on Forums - Thread - Direct

Hey @MoolrieHTSriF135,

As we're unable to check the ban status on AHQ, I will need to ask you to contact the Terms of Service team again for further clarification on this one. I can see why you're confused based on the emails you received, so there's no harm in sending them a new dispute to get this looked at again. For further information on how to contact them, please see: ...

Comment

29 May 12:39 EA_cuervo on Forums - Thread - Direct

Hey @hakward002,

Thanks for asking this. It's always good to clarify any of the ranked rewards questions before the season ends to avoid any confusion with the rewards received.

Here are a couple of scenarios that should clarify this:

If you hit Predator but fell out of it (due to losses or not playing) you would end with Master Rewards
If you hit Predator and end either split in Predator, you get those rewards (static for one split, animated for both splits)
If you hit Master and fell down to Diamond, then only hit Bronze in Split 2, you would get the Master static badge

This means then that you will only get the Predator rewards if you end one ...

Comment

29 May 10:10 EA_QueenBee on Support Forums - Thread - Direct

Hey @shubiaohong6,

We currently support the following languages here on AHQ: