@Noramillim I'm sorry about this situation and we get where you coming from, however, nobody here on AHQ and that includes myself, has the power to investigate or lift any banned account.
I have spoken with the ToS team and they have confirmed a backlog on their side, so if you have already submitted a ...
I am not able to check your account history to confirm the required details, but you can contact our support team so they can check it for you. The response can take from a couple of hours to even a couple of days.
Hello @nightquestibanez,
At the moment, the following languages are supported on Answers HQ:
Read moreHello, my twitch tag is ripmurdock and my xbox tag is blue dragon, and I have not got drops since ALGS. I reached out to Twitch and they said things look good on their end, and to reach out to EA.
A fix went out to address missing ALGS Split 1 Finals drops. If you're still not seeing them, you could try EA support but they're typically only able to assist in the few days following the event. Or are you referring to newer drops?
Hey @Nypize,
It looks like your account may have been missed in the larger rollback fix from last month.
I'm sending you a DM here on AHQ to confirm some information so we can try the fix here as well. Please check your inbox in the top-right and get back to me there when you can, thanks!
Hey @CrackCain,
That may be directing you to a help article rather than a support option depending on your current account status or the options being selected.
Just to be sure, if you're trying to get some help making a change to your account try to create a new case here and select Game Support > EA account > I want to update my EA Account information or I need help logging in to my EA Account.
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Thanks for the posts everyone.
Just to get a bit more information as we're investigating, please let us know if you've done any of the following recently.
You'll have to contact an advisor to see if there's an update on your case. It can take several days to get a response back from Terms of Service.
Hello, @whythenha
We're not able to help with bans over Answers HQ. You'll need to submit a dispute so Terms of Service can investigate your account. To do that please follow the instructions in this article. Thank you.
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Try these steps to start a chat with an advisor:
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Hey @linkxdude,
Unfortunately we're not able to look into missing content here on the forums. I recommend reaching out to our live support team about this. They can look into it for you.
Well, that's a little peculiar. Can you try reaching out with this link instead? Hopefully that'll work.
Hey @iitzabstract,
Unfortunately we're not able to help with bans here on the forums. But if you'd like to raise a dispute to try to get your account unbanned, you can always reach out to our terms of service team. They can take a look into this for you.
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