I'm sorry to hear that you were banned. Unfortunately, we don't have access to the details of your ban, and only our dedicated team can help resolve any disputes.
Here are the steps you need to follow to reach them using the web form:
Get information about your EA Account lock, ban, or suspension
Please note that if your claim has been denied b...
Read moreLike mana from heaven @EisenPierrot.
Not really something that we can help with on AHQ, so the best thing I can recommend is to chat with our live support and they may be able to see where they came from: https://help.ea.com/en/help-home/
Darko
Issues with one game does not mean it is not connection @Stretchonutcho. It's all about bandwidth and if you are seeing issues then it can only be evident in one game.
Darko
Hey @HPOHEA,
Sometimes it can take up to 24 hours for your Apex coins to be added to your account. If you still don't have them after 24 hours, I recommend gathering the relevant proof of purchse, and then reaching out to our live support team for assistance.
Hey @ricky_rachaus,
If you don't have access to the email address registered to the EA account (including if it's been disabled as in this case), you'll want to reach out to our support team directly so they can help update those account details. If you create a new case here and select Game Support > EA account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able ... Read more
The account you're posting from now was indeed created within the past few days.
If you've been playing for years, that would be under a different account.
If you've only used a single email, it may be the case that your account's email was changed, then you created a new one with the same email when you tried logging in again recently.
In any of these cases you'll need to contact support to help recover or update the account information, as we cannot make any changes here on the forums. Thanks!
...
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Hey @dearvivan,
It looks like the EA account you're posting with was just recently created, and the Steam account attached after that point as well.
If you had played in the past, it would have been on a different EA account. Please try checking for any other emails or accounts you may have used instead.
If you have any trouble locating or accessing the older account, please ...
Read moreHey @zzputinwarriorzz,
Unforrtunately we're not able to help with bans here on the forums. If your account's been banned and you'd like to raise a dispute, I recommend reaching out to our terms of service team. They can take a look at this ...
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