Hi, @Masked-Disciple! Sorry to hear about this, could you please let me know the error code you're receiving when the game crashes? You can take a screenshot and share it here if you'd like. Also please let me know the steps you've tried so far so I know what's already been attempted.
Hey there @MisterPhen0m! I'm sorry to hear about this, and I would be glad to take a look into it for you. Could you check to make sure the game is using your dedicated GPU to launch?
@LewdGeek Thanks for reaching out about this! Does this issue still occur if you set your open chat button to a different key?
Hey there, @LewdGeek, I'd be glad to take a look! Do you have a screenshot showing this by any chance?
Thanks for that information, @demonord24332. Please try clean installing your drivers, and let me know if anything changes or if you have any questions!
@bgirllazy
Hi there, the Buddy Pass has been delayed. Keep an lookout on our channels as we'll definitely share the news when it becomes available!
Here's the original Tweet about the delay:
Hi there, @I-Peeked!
I'm happy to check into this for you. Thanks for letting me know of all the troubleshooting steps you've tried so far! Some of the things you've tried are listed in this guide, so please try the steps in there that you did not already do. Let me know if anything changes or if you have any questions!
Hi there, @PekenoSalta and @WifiDuMcdo!
Thanks for reaching out here about this, I'm happy to look into this for you. Were you both able to set up your Ubisoft and GeForce Now accounts before attempting to launch the game? To make sure of this, please check out this linked guide, and also try launching t...
Hi there, @Adorablood! Please try these steps and if you're still seeing the same issue, would you mind sending over a screenshot of the error message you're receiving?
@SasHaiGa, apologies, however, we're only able to assist in English on these forums. You can post your inquiry on ...
@harvestsnow You can request a refund by following the process in this guide here. If you have any further questions, please let me know!
@xionseto Thank you for your reply. Can you let us know your system specs please?
Also did any of the troubleshooting linked above help?
Thanks for sharing that information, @psychomantis14. After checking over your files, I noticed that your GPU drivers appear to be out of date. Try following the steps in this guide, then ...
Read more@lexine93_lv Hey! Thank you for your reply and thank you for the image.
Can you please confirm what your system specs are? So GPU, CPU etc..
Additionally please also try the steps here to help.
@riquemaru Hey! Sorry to hear that you have been getting these server errors and thank you for letting us know the error code.
In order to troubleshoot this, please try the steps here.
If the issue continues after this ple...
@psychomantis14 You've got the spoiler tag right, just need to replace "SPOILER TEXT" with the logs you'd like to post. Please feel free to create a case using the link above if you'd rather!
@demonord24332 Hey! Sorry to hear that you are getting this Vulkan error, do you get the option to run the game without using Vulkan?
If so does the game run ok?
Additionally what driver version are you using for your graphics card?
Thank you and we look forward to your reply.
@mostafafawaz @spenwald Thank you both for the reply and we understand that it may not seem to be your system but we do need you to complete all of the steps linked above in the troubleshooting guides so we can rule out your system.
If these do not work please let us know your system specs and driver version you are on for your graphics cards...
@fflump Hey! Brilliant to hear that this is now working for you!
If anyone else is still missing this content please ensure you have fully redeemed it, if so please reach back out here and we will look into this further with you.
Thank you.
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