Rainbow Six Extraction Dev Tracker

@SPARTAFISET @umbroid-8 I'm sorry to hear that you are also experiencing the DELTA 00014002 error in Rainbow Six Extraction.

As mentioned in this thread the issue...

Hey @bacheh_mosbat , thanks so much for this report. I understand you've been faced with a connection error when trying to run the game while invisible on Connect - sorry about that!

Our team is currently investigating this issue. My apologies for the inconvenience in the meantime - let me know if you've any questions about this.

Hi @terrydactyl86 , thanks for reaching out here on the forums. I'm sorry to hear you've not been able to link your Xbox account to your Ubisoft account, due to it having been linked to another account previously.

Our support teams are in the best position to help with this, as they are able to perform processes to verify ownerships of accounts to get them recovered - we can't do that from here on the forum, for security reasons. As such, if our support teams have been unable to recover an account, that's as much as we'll be able to do at this time. As you'll know, there are a great many laws and regulations around data security, so we cannot share information or make changes to any information without a means of verifying that the information belo...

Hey there @burakweint-tfs , thanks for reaching out about this. I understand you've not been able to change which monitor the game is on - I'll be happy to help with that.

You should find the option to change which monitor your game is using under options -> video -> display -> monitor - this lets you choose between connected monitors. Is there not an option there to switch to your other monitor?

If not, please see ...

Hey @sil33ntxwraith , thanks for reaching out about this! Sorry to hear you've not been able to launch in DirectX 12 - I'll be happy to help, though!

I was playing with a friend last night who had the same issue, and updating their graphics card drivers solved the issue. You'll find instructions on how to do that on our troubleshooting guide. While you are there, please also make sure you've updated your operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game. 

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Hey everyone, sincerest apologies for the late response. Indeed, Extraction should have been available in Europe at midnight CET. My apologies if you've found that not to be the case - that's most unusual!

Please let me know if the game still doesn't seem to be available on your chosen service, as I'd certainly like to investigate that further. It'd be useful to have a screenshot showing that it is unavailable, as well as a note of which country you live in, and (if it isn't obvious from the screenshot) what service you have the game purchased on.

Let me know if there's any further thoughts or questions about this.

Hey there @andylumm , welcome to the forums! Thanks for reaching out about this. I'm sorry you've not been able to summon forth the HDR graphics feature on Extraction - that's most unusual, and I'd certainly like to help you get to the bottom of this.

As far as I can see, this isn't something that has been reported elsewhere recently, so I'd like to invite you to check our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you d...

@knixeen I'm sorry to hear that the issue persists.

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

As you will receive further assistance via your support case I will now lock this thread.

@djatomika Thanks for the update, I'm pleased to hear that the issue is resolved

I hope you enjoy the game.

@mr-propaganda In this situation, I recommend launching the Ubisoft Connect app first, then Rainbow Six Extraction. Make sure your Ubisoft account and Xbox accounts are linked correctly. You can check this in the account management website.

@Xeelot @farofa_de_peixe @Exploud95 @Hippie-zoo Thank you for the reports. I ...

@vartos001 Yes. All owners of the game will have 2 Buddy Pass tokens. The Buddy Pass system has not been officially launched just yet. Keep an eye out in the News and Announcements for upcoming release notes.

@kykaii Welcome.

Mouse and keyboard are not officially supported peripherals for Rainbow Six Extraction on PS5. Please keep an eye on our News and Announcement thread for future game updates.

@crimsonapple Sorry to hear about this graphic issue with Rainbow Six Extraction. Would you clarify the Nvidia driver you have installed currently?

What resolution settings do you have set up in the game?

Do you have multiple monitors in use at the moment? If so, are you seeing the same graphic issues when switched to a second display?

If not already attempted, I recommend going through the steps in our general PC troubleshooting guide. You may have attempted many of the steps on this page, but it is a comprehensive re...

@daytimesoup It happens to the best of us. Rest assured

Godspeed, Operator. Keep us updated on this thread if you encounter any new issues.

@glazkov Sorry to hear the rewards have not appeared in your respective game inventories. Would you specify which rewards you are missing from the United Front package?

Please make sure the platform you play Rainbow Six Siege on is also linked to the same Ubisoft account in which you have purchased Rainbow Six Extraction. There may be a time delay in pushing rewards out for eligible players. Please standby and update this thread if you are still not seeing your items from this bundle.

@misterphen0m @Snuffaluffa Thank you for clarifying. In this situation, I recommend a few additional steps:

• Make sure Ubisoft Connect and Rainbow Six Extraction are on the same drive. In this case, either the (C:) or (D:) drives.

• Install any needed ...

@pekenosalta @WifiDuMcdo I appreciate you both updating us with the requested information. I have reported this issue to the game team, and, as you indicate ...

@sithhieroglyph Welcome to the forms.

I am sorry to hear about the continued trouble you have had with Rainbow Six Extraction not launching. Please specify the troubleshooting steps you have taken to resolve this. I don't want to recommend a step twice.

Was this game activated from Xbox Game Pass or elsewhere?

@zadaxxx @AnimePolizei Greetings and welcome to the forums. Would you both confirm that you have dialogue volume adjusted for in the game audio setting...