Rainbow Six Siege Dev Tracker

Hello @Taco-man2022  , welcome to Discussions!

I am sorry to hear you received the Temporary ban in game. Unfortunately, the temporary bans can not be lifted.

MMR rollback occurs when players you've encountered in Ranked matches are identified as cheaters—in this case, they were DDoS-ing. Your MMR gets readjusted accordingly to cancel out the cheaters' effect on the affected games.
For more info, check out our Dev Blog: (http://rainbow6.com/mmrrollback).

Please let me know if you have any other questions.

Hi @Abdulakk and thanks for reaching out.

The central EU server does not exist as a manual option, therefore can you please elaborate more how did it work for you?

Thank you in advance.

Hello again @Autarrky and thanks for getting back to us.

Sorry to hear that all the connectivity troubleshooting steps did not solve the issue and you still experience the error 4-0xFFF0BDC0.

In this case I invite you to create a support case, as we'll n...

Hello @Hu____nyOnTwit and thanks for reaching out to us.

We understand you would like to open Match Replays in a third party player, however as of now you can only watch it in the game’s Watch tab.

The Rainbow Six: Siege Match Replay feature automatically records your player versus player (PVP) matches. You can rewatch your latest games and get an edge on your opponents!
 
Up to 12 matches will be saved and available to view at a time. After you have filled up your 12 save slots, the system will automatically overwrite existing matches, starting with the oldest ones first. 
 
Your matches are saved to th...

Hello @kmrXenomorph ,

I am sorry to hear your game crashes to desktop.

You've mentioned that you tried all the basic troubleshooting steps including the clean installation.
Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we ju...

Hello @ErdnussEnte , thanks for answering all the questions.

In addition to your answers, could you please upload some screenshot showing that your skins are not applied after a game restart?

Can you try once again to upload these screenshots to a post for me? Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize.
Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

Thanks in advance.

Hello there @ThnQ!

I've taken a look into the investigation into the Ubisoft Connect overlay on ultra-wide monitors, and it looks like the team have deployed an update which should have helped to alleviate this issue. There should be some scrollbars to help access content that may have previously been unavailable to access due to the ultrawide resolution.

It sounds like you're still experiencing some issues with the overlay, and I'm sorry to hear this. To help us to look into this further, could you provide us with some new screenshots? The ones you provided earlier were created some time ago now, and having up-to-date images is helpful for investigation.

If you could also provide another recording, that would be helpful as well!

Just to clarify - which parts of the overlay are you unable to access? You mention in your o...

Hey @zoomerhumour ,

Thank you for getting in touch.

May we please know what headset model you're using?

And are you still unable to hear players when using your TV speakers?

Could you please also complete the troubleshooting steps in this page and let us know if there's still no change?

Thank you!

Hey @thanat0s ,

Thank you for getting back to us, I'm sorry to hear you're still having issues.

Could you please open a ticket with us via our Support Site, ...

Hey @pedallattice ,

Thank you for getting in touch.

I've taken a look and we've had no known issues with the servers or queue times.

There are many other factors that can impact a queue's length though, including but not limited to;

• Your Rank
• The Ranks of other players online
• Date / Time
• Data Centre
• Game Mode (Ranked / Unranked)

If you find you frequently experience higher than usual queue times, please let us know.

Thank you!

Hey @crecross ,

Thank you for getting in touch, I'm sorry to hear the game is crashing for you!

May we please know the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop)?

And if you haven't done so already, could you please ensure you've followed the steps in this troubleshooting guide...

Hey guys,

Just to share - an investigation has been opened into the issue and the team are currently looking into this.

We'll keep you in the loop with this as this is ongoing and any developments we receive from the team.

In the meantime, thank you for raising this to us and we apologize for the inconvenience caused.

For any further reports made here, could you please also include if you're playing the game via Steam / Ubisoft Connect / Epic Games.

Thank you!

UPDATE
Following some confusion as to the current status of this investigation, as of 02/10/2022 - this issue is still being investigated by the relevant teams.

We are using the 'Solved' facility in this thread to make this message clearer for other players viewing this thread and those wanting to track the investigation.

Hey @lugaoonfire ,

I can see you've already raised an appeal via our Support Site.

Just to make you aware, we cannot assist via ban appeals via the forums.

If you have any further queries relating to your ban, please update your case.

Thank you.

Hey guys,

Thank you for getting in touch.

Regarding the Cloud Save Sync issue, could you please follow the steps in this guide to clear your local save (this will reset Situation Progress and Loadouts).

After completing this, please let us know if you continue to be signed out of the client after each session and we can continue to look into this too.

Thank you!

Hey @syayan1-0 ,

This issue is now understood to have been resolved - are you still experiencing this issue?

Glad to see those steps worked for you @weary2551 !

Hey there guys,

Thank you for getting in touch - it appears as though you're not currently connected to the Ubisoft servers.

You may have seen Ubisoft Connect displaying a connection warning too.

If you still encounter this after restarting the client and your PC, then please also make sure you've completed all of the steps in this connectivity guide.

Please also ensure you are not using a VPN.

Please let us know how you get on and if you need any further help at all.

Thank you!

Hello @zotiyaclol ,

Thank you for reaching out, are you still being disconnected?

If so, may we please know what error code(s) you receive when being disconnected / attempting to reconnect?

And if you haven't yet attempted any troubleshooting could you please give the steps in this connectivity guide a try to ensure you have the best possible connection to the game?

Please let us know if you need any further ...

Hey @father_setzeral ,

Thank you for getting in touch.

For full transparency, as Ubisoft Support, we can only share with players information which is available to us from the game team.

With this, as decisions such as compensation / outcomes / date ranges are made at the discretion of the team and depending on the investigation, in many scenarios this is information we simply don't have to share with players.

Regarding Battle Pass progression though, this is understood to have been resolved with players tracks now up to date.

If you're still having issues, please let us know and feel free to share any screenshots.

Thank you!

Hey @dudu_da_ponte ,

Welcome to the Ubisoft Discussions!

As this is our English Speaking forums, could you please translate future posts into English so we can see how we can help?

Otherwise, we're able to offer Spanish Support via our Spanish forums and ...