Thank you for following Ubi-Aurons troubleshooting steps above for Ubisoft Connect logging you out due to inactivity.
Could you please try the following steps that have helped other players who encountered Ubisoft Connect log them out unexpectedly? Please try each step one by one and test using Connect afterwards >>
Hello @sparky_sct thank you for getting in contact with us.
If you are encountering a crash in-game, then your game/computer may do one of the following things >>
- PC restarts itself
- Game or launcher closed itself down
-The game launcher asked you to send a crash report
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything
If your issue is not listed above, it may be a disconnection you have encountered instead.
Did you receive any kind of warning messages such as >
- Any error message or error code from the game itself
- An error message from Windows
- An error message from supporting software (DirectX, BattlEye, Fairfight)
There are seve...
Hello @bardolan thanks for getting in touch I have moved your post to its own thread as your error message is usually directly linked to BattEye
BattlEye is quite strict and will block certain programs from running in the background alongside the game, could you please try the following troubleshooting direct from BattEye to help try and resolve this error message >
-Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way, by opening your Windows Firewall settings and double checking them for these .exe files.
-Ensure that there is no d3d9.dll, dxgi.dll or dsound.dll file in your game directory. If there is one please remove/rena...
Hello @neekooxxx thanks for getting in touch with us about your error code.
If you ever need to contact us and Live Chat is not available, we also have email support and social media support where you can send us a private message >>
Ubisoft Email Support - https://www.ubisoft.com/help/contact
Twitter Support - ...
Hello @itsrib thanks for getting in touch with us about the audio issues you have expereinenced with the bombs.
Are you able to upload your video to a hosting website such as YouTube or Twitter, then copy the URL link to your video and post it in this thread for us to view please?
Hello @ewald7705 thanks for getting in touch with us about these ADS and firing issue.
Have you encountered this on all weapons using all operators you have available to you?
What specific mouse/controller are you using in-game?
This issue could be caused by a corrupted Siege game file, to check if this is the case please verify your game files to see if it can fix the issue >>
Ubisoft Connect > ...
Hello @Hoimanoi thanks for getting in touch with us about the launcher asking you for a key.
Our newer games and Steam/Epic purchases should automatically connect to your Ubisoft account and shouldn't ask you for a key. If you are being asked for a key, you may have one of the following issues >
Hello miko251, sorry to see you encountered players like this in your match.
If this happens to you again, please make sure to use the 'Report a Player' function in the game.
This will tell us the time and date of the game, the player's name, and location, which gives us all the information we need to locate these players and review the evidence which can lead to a permanent ban on that player's account.
If you have evidence such as the video you shared, please make sure to send this to us privately instead.
Please see our pinned post guide on how to report a player to us here >>
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Hello everyone, I am sorry to see you were affected by the 4-0xFFF0BE25 error code. This is an error code that has been reported to us in the past and is under investigation.
If the game disconnects and shows you this error code, we would advise the following troubleshooting for PC >> https://ubi.li/YPwnl
Should you continue to see the same error code multiple times after using this troubleshooting guide above, please post about this in our main thread here, so we can gather more details of how often this is occuring >>
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Hello @whoyoujebunny thank you for your question.
Regrettably, if you purchased Siege from the Ubisoft Connect store, there is no way to transfer it to the Steam launcher afterwards.
if you wish to earn achievements, Ubisoft Connect also has its own achievements, core challenges and time-limited challenges, accessible via the Connect overlay and launcher.
Thanks for getting back to us @P_Zwackel
Regarding the main issue of your concern, the mid-game freezing, this could be caused by hardware used, software used, connection to the server issues or BattlEye itself.
As no error code is given, but a disconnection occurred and the game mentioned the BattlEye program had kicked you specifically, can you please check this guide from BattlEye and scroll down the page to where it says 'I am getting kicked for the following violation..' to check if any of these error messages match the one ...
Thanks for letting me know @miko251 I am happy to hear that the issue of the Ubisoft achievements needing a moment to synchronize with our servers and seems to be resolved after a 10-minute wait and restart, good to hear.
As for the forum, players will need to log into the forum every day at the moment, this is intended as a security step, to help us curb the recent spam posters and bots who have been visiting the forum and posting spam.
Hello @PePew thanks for getting back to me, thank you for the video of your settings and thank you for following Microsofts troubleshooting guide for audio issues.
Following on from the Microsoft troubleshooting steps I gave you, would you be able to try these remaining troubleshooting steps, not listed in the previous guide to rule out a few other causes of this missing announcer audio >>
1. If using any other sound-controlling software such as Discord or any other VoIP programs, please disable this through Task Manager and relaunch the game, to check if these p...
Hello @mamad_injast thank you for getting in touch with us and sorry to hear you've had trouble connecting to matches since Operation demon veil on the UAE servers.
Other than recommending connectivity troubleshooting for your PS5 and port forwarding on your router, there are no other steps we can give you to help resolve this issue and you may need to speak to your ISP for further help.
If you see this error code often, we'd like to take some further details from you to document these issues with this server. Could you please tell us the following >>
To help with our Siege team's investigation into these 4-0 error codes, can you please let us know the following? >>
Thanks for the reply kr_andr01d, if you see a certain error code when you are kicked from the game, please check our known error code list for any troubleshooting you can perform to help prevent this from happening >>
https://www.ubisoft.com/en-gb/help/rainbow-six-siege/connectivity-and-performance/article/list-of-error-codes-in-rainbow-six-siege/000066044
If you dont see that error code on that list, please let us know which one you saw, as it might be unknown to us or a new type of disconnection that needs investigating.
Hello @pepew I am sorry to hear the audio patch may have had a negative effect on your game.
To rule out a few possible external causes, could you please follow every step in Microsofts guide for audio issues on PC, this guide covers the most common causes, that can cause certain missing audio tracks in-game >
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Thanks very much for that screenshot @henry_05not this is a bit odd.
I would like to report this to our Siege team, but for the time being, would you be able to reinstall the game completely, restore your licences and rebuild your database as shown in this guide, as you may have a corrupt game file cauing this, and these steps may resolve this issue as it has worked for similar issues in the past >> ...
Hello @rickeyf-moscow sorry to hear you are having trouble setting up a phone number for ranked.
You may be having trouble adding your phone because of the following reasons >
- The number and regional prefix may be incorrect
- This phone is labelled as suspicious and you may see the message "This phone number does not respect Ubisoft security standards"
- This phone number is already associated with another Ubisoft account
- This phone number was previously removed from another account in the last 30 days
In this case, we would advise you to try adding the phone number again at a later time, or use a different phone number if you can.
If you are still having trouble after following the steps above, please ge...
Hello @lumosguardian thank you for getting in touch with us, can you please follow all of the steps in our Squad Up referral program to double-check any terms and conditions of this promotion? Here is our Squad Up guide >>
https://www.ubisoft.com/en-gb/help/rainbow-six-siege/article/earning-rewards-through-the-rainbow-six-siege-referral-program/000068330
Hello again everyone, our Siege QA team believes they have fixed this issue of the temp bans not displaying a timer and the error code 2-0x00000D00C with today's maintenance.
Please let us know if you experienced this issue agasin tonight, after my time of posting this message?
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