Rainbow Six Siege

Rainbow Six Siege Dev Tracker




21 Feb

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @joeltaro6

We can't assist with account related issues over the forums, so please reach out on one of the channels below with images showing your Twitch account username and all the drops you should have so we can look into this. It's likely you have multiple accounts and they're linked to another one but we'll be able to look into it for you.

...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @MundaneH! I made a change that should allow you to access these now 🙂

Hi @joeltaro6! This is not something I'd be able to process over the forums for you. To investigate this further for you, could you please contact our Social Support Team or our ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @MundaneH! I just made a change that should allow you to find these skins in-game now.

Please let me know if the issue persists.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Savg_23 and thanks for reaching out!

Sorry to hear that you've encountered crashing. I can see you've already tried out quite a few things. In this instance I would like to ask for your patience, until you hear back from our Support Team, so that all potentially important information can be handled through that ticket. As we've been receiving more contacts than usual recently, there may be some delay in reply on your ticket. I hope you understand!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Rudeys___! Sorry to hear you've received a ban.

Please note, as you have posted on the English language forums I won't be able to get further in-depth with your post.

Unfortunately we cannot process ban appeal requests through the forums. In this case, please reach out to our ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @iReleCantAim! Sorry to hear you've received a ban.

We're unable to process ban appeals through the forum. To receive assistance on this issue, please reach out to our Support Website or our Support Social Media channels.


20 Feb

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Pugz_Gango

You've posted this in the wrong forum it seems (Rocksmith+). I'm going to assume it's for Rainbow 6 Siege and move it there for now, but please clarify.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Ramiro564! Glad to hear this worked for you 🙂

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Doc_Holidayy! Thanks for posting about this issue.

The Luison skin is currently under investigation by our development team. For the moment I have no additional information, apologies!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @D3ATHC1AW! Sorry to hear you're still waiting.

Unfortunately we are unable to give a prediction on how long it may take to get back to your ticket, as we are currently experiencing more contacts than usual. Rest assured, we will answer it as soon as possible.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Aceyyyyyyyyyy! Sorry to hear about this.

Just to narrow down the source of this issue, could you please confirm what platform the friend you're trying to invite plays on?

Thanks!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Nob2398! Sorry to hear you've encountered this issue.

While we're investigating this issue currently, could you let me know if this is something you noticed regularly? And if so, how often would you say this happens?

Thanks!


19 Feb

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Steam-Owl. Sorry to hear you've received a sanction.

Unfortunately, we are unable to remove temporary sanctions. These are automatically issued by the game, which will not differentiate between accidental or deliberate teamkills. I understand this can be frustrating and would like to apologize for the inconvenience caused.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Classified-exe! For testing purposes, you might be able to try the following:

  • Save a copy of your GameSettings.ini file to a different location, for example your desktop
  • Delete GameSettings.ini from the folder it was previously located in
  • Start the game, change your settings, maybe even play a Situation, and then close the game again
  • A new version of GameSettings.ini should now be generated in your folder


Please let me know if this works for you!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Thanks for your input on this @TTV-Blazer_135!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Skidddelido! Sorry to hear you're still awaiting a solution.

Like previously mentioned, we are experiencing more contacts than usual, which can lead to delays in ticket replies. I understand that this isn't ideal and would like to apologize for the inconvenience. Rest assured, we'll get back to you as soon as possible.


17 Feb

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@Tekko_3 thanks for stopping by to let us know, happy to see everything is solved now for you to return to your game! 😊 Please let us know if you see any other issues.

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@Classified-exe sorry to see your settings are still getting reset. If you have multiple different folders under Documents\My Games\Rainbow Six - Siege\ you will need to apply the changes to each GameSettings.ini file for each folder. If the same issue remains, is it only your settings for the resolution that gets reset? Or are all changed settings automatically reverted to default?

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

Hello there @AngeloNTC-UwU thanks for reaching out to us. As a heads-up I have removed one of your other threads that appear to be a duplicate of this current topic. I do see that you have opened a support ticket with us. A specialist from our teams will be able to reach out to you on your ticket to thoroughly review into this sanction and the possibility of an appeal. While I'm sorry that I cannot address an issue with your account here on the forums, please rest assured your ticket will receive a response to move forward as soon as possible. Thanks so much for your patience...

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Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@PapaMikeyYT good spot!