Rainbow Six Siege Dev Tracker

Hey there @JJ_NEWMAN1,

We don't have a time frame available, but please watch the News and Announcement channel linked below for more information once available!

And if there's anything more we can help with here, please let us know!

No problem @bres !

We'll lock this thread and will continue with this via your case.

Hey there @Uthyyy

Thanks for reaching out!

We're unable to assist with account queries via the forums, but if you could please open a case via our Help Site, ...

Thanks for getting back to us @TTV-Blazer_135.

If you do later opt to reinstall the game and have any further issues, please ensure the below linked steps have been completed and let us know if you need any further support at all!

Hey there @Classified-exe, it seems like you're running into a bit of trouble with your graphical and display settings being reset each time you launch the game.

I would recommend uninstalling Rainbow Six Siege and Ubisoft Connect, then reinstalling Ubisoft Connect by following ...

Hey there @Tadao-Ando-1, sorry to see you might have lost access to some of your operators.

If possible, can you give me a list of the operators you lost access to?

Also, please make sure you follow our troubleshooting guide for the platform you primarily play on, as sometimes issues like this can be caused by corrupt local installation files or minor connection errors.

...

Hey there @Mr-JuicyFruit.

Unfortunately, if your accounts were not correctly linked by the cutoff date of December 6th, it will not be possible to transfer or merge your inventories from this point forward. That cutoff date is final and permanent, so it would not be possible to transfer any items, progression, or stats to a new or different Ubisoft account at this point.

Hey there @Oy6m

The reason ongoing support cases get marked as updated is a result of our automated system keeping the case open until our team has time to read and respond to it.

To explain the delay a bit, the recent ongoing issues with Rainbow Six Siege services, along with some problems that popped up during the implementation of Cross Progression have led to a very large surge of casework, but I can assure you that your cases will be reviewed and handled as soon as we have the time to do so.

Thank you for all that info @BramB5807

I've added your information to our R6FIX report: (https://r6fix.ubi.com/projects/RAINBOW6-SIEGE-LIVE/issues/LIVE-42923) on frequent lag spikes. Please keep an eye on our news and announcements section of the forums for any updates.

Hey there @ii-alfie

I'm sorry to see you ran into a disconnect, but all temporary bans are handled automatically. No one is able to remove or adjust an abandonment penalty, for any reason.

In order to prevent future disconnects, I would recommend following our connectivity troubleshooting guide for the platform you play on.

...

Hey there @Hades9288

I am not able to discuss any specifics about previous support cases. If you have questions about how your unban request was handled, you will need to reach out to us in a private support ticket.

Please keep in mind that...

Hey there @karbo-o, if you are still running into purchasing issues please try the method @Hades9288 has suggested. You also have the option of using the ...

Thank you for giving that a try @YSH_SOSAubi!

I found the support case that you had opened for this issue previously and got that escalated for you. Our team should review your case and help you out soon! I appreciate your patience while we looked into this.

Hello @ArrakiSS,

Thank you for the update!

Our team is currently experiencing a higher volume of contacts and that's why you haven't received a reply yet. Apologies for the delay. Rest assured, you will receive an email back as soon as it's possible.

I also forwarded your case to the responsible team.

If you have any additional questions, please let us know.

Hello @wasBlur,

Thanks for reaching out and I'm sorry to hear that you are unable to start your game.

Can you please provide us with your full PC specs, so we can have a look?

Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

Hello @menvy,

Thanks for reaching out and I'm sorry to hear about your experience.

As you tried changing data center manually, can you also perform all of the troubleshooting steps listed in this article? This will ensure that your connection to our services is optimal.

Many thanks and if you have any additional questions, please let us know.

Hello @SlideToUnlock

Thanks for reaching out and I'm sorry to hear about your experience.

As this case involves checking your account directly, feel free to create a ticket on our Support sit...

Hello @Tekko_3,

No worries at!

You should receive a reply as soon as it's possible. Apologies for the delay.

If you have any additional questions, please let us know.

Hello @Darkside099,

Thanks for reaching out and I'm sorry to hear that you are experiencing this issue.

Have you tried linking your accounts with ...

Hello @bres,

Thanks for reaching out!

I'm glad that playing Siege was such a good experience for you so far!

As we're unable to make the decision on any additions to your account through forums, I can see that your case has been redirected to the responsible team already. Once we have more details to share, your ticket will be updated as soon as it's possible ...