Rainbow Six Siege

Rainbow Six Siege Dev Tracker




12 Oct

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @Rainy_Prai , thanks very much for reaching out about this.

I can see we have an investigation ongoing internally about directional sound, and my apologies for the inconvenience while we continue to look into this. I understand that you aren't keen to play due to this issue, and I can certainly understand this. I'd recommend keeping an eye on our ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @Sloppy_Glizzy , thanks for reaching out about this, and my apologies for the slow response. Welcome to the forum, too 🙂

I'm sorry to hear you've experienced these crashes, that's really odd! You've already done all the troubleshooting I'd usually recommend for this sort of issue here on the forums, and I understand you've already reached out to support to send us your system files. That was a great next step to take, and exactly what I would have recommended! Our teams will be back in touch with you on your support ticket as soon as p...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey there @Cavendar-ECO , thanks for sending across your report of this issue, and for this screenshot showing what happens. I really appreciate this!

Our teams have not been able to reproduce this issue with the latest version, so I'd like to ask you to perform a couple of troubleshooting steps, just to make sure the report we're sending across is matching a game environment we can replicate on our end.

Can you start with our ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@Heya there Lie-nus ,

I understand you are keen to have more information on the specifics of how our games and services will work with Stadia shutting down. We don't have anything further to announce at the moment, beyond what we've already said in the tweet below, but keep an eye on our social media channels for updates.

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08 Oct

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @loistaja,

Sorry to hear that you are encountering this error.

If you haven't already then I would advise to complete our connection troubleshooting guide in full to configure your network for the game.

Any trouble, just let us know.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Jurkas,

Sorry to hear that you have been encountering these bans.

You mentioned that you have tred everything, can I check exactly what you have tried so we don't repeat steps?

Can I also check what hardware specification you are running on?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @Henssel_ud,

Sorry to hear that you are encountering bans due to crashing.

While we are unable to remove temporary bans, it would be best to troubleshoot what is causing the crashing. For this reason I would recommend to complete our PS4 troubleshooting guide...

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Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @TheArgentinian,

Sorry to hear that you are having trouble with Ubisoft Connect.

Can I just check what troubleshooting steps you have already tried?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @TheArgentinian,

Sorry to hear that since the update you have had trouble.

Can I check exactly what is happening and the steps you have already tried?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @RioT-Scratty,

Sorry to hear about your loss.

So that this gets the correct attention I will move this from our support section.

If ever we can help in the future, just let us know.


06 Oct

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @KanaWeiss, thanks for contacting us.

In such a situation, the MMR and rank are indeed reset, and you'll have to start over.

Let us know if you have any more questions.


05 Oct

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @FFlameHeart,

Thanks for contacting us.

I have created a case for you on our Support Website where you will be able to send us your system files so our teams can analyze them.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Lihka_ ,

Thanks for contacting us regarding a temporary ban that you received after a crash.

Sadly, all our temporary sanctions are actioned by our automated system and the Ubisoft Support staff can not lift these sanctions.

Let us know if you have more questions.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @KindaPoemmm, thank you for taking the time to explain your crash issue in Rainbow Six Siege.

I see that you have already done some troubleshooting steps.

In order to help you further, our team would need to analyse your system files.
Therefore, I have created a case for you on our support website where you will be able to do send us these system files.

Let us know if you have more questions.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @Ilivir, thanks for taking the time to explain your FPS drop issue in the game.

I'm very sorry to hear that you are experiencing such issues.

I have created a case where you can send us your system files, which will help us investigate your situation.

Let us know if you have more questions.


04 Oct

Comment
    Ubi-oof on Support Forums - Thread - Direct

Heya @uChisato! I'm sorry to hear that you're still experiencing some freezing with Siege and I would like to look into this further. To start off, let's make sure these troubleshooting steps have all been completed:

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Comment
    Ubi-oof on Support Forums - Thread - Direct

Hi there @Frostibate, thanks for bringing this up! I went to triple-check and I can confirm that the Siege team is aware of the issue. They are still working on a fix for us, and I included your information with the report just to be safe.

...

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Comment
    Ubi-oof on Support Forums - Thread - Direct

Hiya @Rokka_Master95, I'm sorry to hear that you're encountering this error message and I would like to help! To start, please complete the troubleshooting steps in this FAQ article and let me know if you get this error again once they are done.

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @Clauzz_R.

We appreciate multiple of you are reporting issues, however as you've noted, this could be linked to a multitude of causes - such as your ISP, the servers , etc.

At this stage, there is no sure way for us to tell and there's little for the team to go off.

As such, we kindly ask that you and your teammates complete the steps we've provided to you, including port forwarding (particularly to ensure it's not a matter of your ISP blocking the required ports).

Should there be no changes, please let us know an...

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Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Cavendar-ECO, thanks for taking the time to share a screenshot.

The issue is still being investigated by our dedicated team.

Rest assured that even if the progress shows as synchronizing, it is still normally counted towards the battle pass. And should be shown once the game has been restarted.