Rainbow Six Siege

Rainbow Six Siege Dev Tracker




04 Oct

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @Brismo_ , thanks for the answer.

I believe the issue arose again after an update. Have you checked in the security settings where you can toggle the microphone access to applications on your computer ?

You should find it by going into Settings > Confidentiality > Microphone. Then you can check if Rainbow Six Siege can access the mic or not.

Let us know how you get on.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Ne0BoY,

Thanks for contacting us.

I'm sorry to hear that you're experiencing what looks like packet loss in the game.
I see that you've made your post in French too. If you want, you can post in the French forums, so that you get an answer from our French team.

Regarding your ping issue, have you tried following all the steps from our connectivity ...

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Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @HavocReaper31, I'm sorry to see that you have issues logging into your Ubisoft account on the support website.

If the issue persists, you can still reach out to us through Twitter or ...

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Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @Pharohe,

Thank you for taking the time to provide feedback regarding the temporary sanctions in R6 and the use of boosters just before receiving such a sanction.
I'm sorry to hear that you have experienced such a situation.

I gladly forwarded everything to our dedicated team.

Let us know if you have anymore questions.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @StefanUtreg, thanks for the answer.

Since it's a new account, I would advise you to continue trying to unlock these so that it should eventually be taken into account.
There might have been connection issues at some point, which can have prevented it.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hiya @TheFunMachine,

Thanks for taking the time to keep us posted about this. We'll forward this to our dedicated team as soon as we get more info to help with the investigation.

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Midz10, thanks for your answer.

I have answered in your case so that you can continue the troubleshooting steps.

Let us know if you have more questions.


30 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @tsdrts thank you for your question, I do not wish to speculat on this, but the Siege team are sometimes able to make changes to the game, if they received overwhelming feedback from players on a certain topic.

If you would like to start a suggestion thread for this manual server addition, please create a new post in our General Discussion area of the forum for Siege, thank you.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Dazza81010-6 thank you for your comment. Are you able to provide answers to any of Ubi-Havocs questions above, so we can pass this on to our Siege team?

Additionally, can you tell us if this also affected you on PS4, like the original poster?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Healthbeard we plan on adding more crossplay connectivity during the next season, Year 7 Season 4, though I have no information on whether this will include cross-play invites between Stadia and PC players.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Tsuki_Prime sorry to hear you have'nt received your credits yet.

We aim to respond to all cases opened with our support team within 48 hours when possible, but occasionally this can take a longer amount of time if we there is a spike in players contacting us via our Live Chat, Email, Twitter and Facebook platforms.

Please make sure to forward any information you think may be relevant to your case to us during this time, so we can gather details more efficiently.

If you are losing connection to our chat service, you can always send us a DM over our social too >

Twitter Support >  ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @o_ne_sa_ma thank you for your reply.

The 4-0xFFF0BE25 can occasionally affect players in the game, this is an issue that has existed for a few seasons in the game. We can not guarantee you will never see this error code and disconnection again.

If you haven't already tried, we would advise basic connectivity troubleshooting for the game on your platform to help prevent any disconnections > https://ubi.li/YPwnl

We w...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @PANMIENTUS thanks for getting in touch with us.

If you have recently experienced issues with lag, please check our Ubisoft Live Feed for any reported issues with our online games when this begins to occur > https://www.ubisoft.com/hel...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @WildnachosHK thank you for getting in touch with us.

Do you happen to see any error codes such as 2-0x0000D00C when you are disconnected, then unable to reconnect?

If this is happening to you on a regular basis I would recommend the following >

  1. Disable any VPN software you may be using
  2. Disable any background programs that you may be using, other than the game itself and launcher (if using PC)
  3. Try connecting to a different datacentre to see if you can improve your connection (if using PC) > ...
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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @PISANGK3JU thank you for getting in touch about this error code.

As you are playing on PC could you please open your gamesettings.ini file in a text editor, then change the value "UseProxyAutoDiscovery" from 0 to 1 and then save this file. This was known to help some players on PC prevent the 4-0 error codes from occurring in-game.

If this does not prevent the error code from appearing, would you please make sure to follow all the steps in our connectivity troubleshooting guide, as this contains the most common steps for improving a player's connection to the game to the games servers >  ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you for the reply @vxie

For full transparency, this issue is something that has been brought up to us previously to the Siege team, where players are unable to join a ranked game despite having a high clearance level.

To play with your friends in a ranked match, you must have an MMR difference no greater than 1000.

The option to verify your game files will depend on what game launcher you purchased the game from, please check the following guides here >

Ubisoft Connect > ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello Loakii sorry to hear the server has crashed and you have been kicked twice from the game.

Lifting sanctions is something we have never been able to do for players affected by disconnections, it is solely controlled by the game.

If you encounter another disconnection, we advise checking our server status website for a live update on the game > https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/status)

If there are no issues on the server when you are disconnected from a match, please follow your specific platform guides below and be sure to run through all of the steps listed. These guides contain the most common fixes for connection issues and can help rule out things that may be causing it >  ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @SecrtAgntRandyB thank you for getting in touch with the lag and other issues you experienced in-game.

If this all happened in one match only, it was most likely caused by a deteriorating connection to our server for you and your friends, in this case we would advise checking our servers for any degradation when this happens > https://rainbow6.ubisoft.com/status/: (https://rainb...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Tubooooooorg thank you for getting in touch with us.

Your CPU issue can be caused by various things, though I have never come across a CPU load when playing on a certain account.

Do your friends live in a different region to yourself or do you use any kind of VPN software, or change your datacentre settings to be able to play with them?

I recommend running through the following steps to try and lower the strain and usage on your CPU when playing the game >
 
-Check your power options in Windows and set it to High Performance in case ...

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29 Sep

Comment
    Ubi-Havoc on Support Forums - Thread - Direct

@JEkkSTEryt Hiya and welcome to Discussions! I would like to get a bit more info on the bug you are experiencing. Could you let me know if you are on an Xbox Series S or the X instead? I do se you mention having a stable ping. Is your game crashing back to the Xbox Dashboard after noticing a large amount of lag, or is there a slightly different behavior you are seeing?