@Pharohe Hey Martin thanks for reaching back out. We do have an official server status website you can check for any reported outages in the service. If the server status shows all green (meaning th...
Read more@Pharohe Hey Martin thanks for reaching back out. We do have an official server status website you can check for any reported outages in the service. If the server status shows all green (meaning th...
Read more@Nativo Hey there welcome to Discussions! Sorry to hear about an issue redownloading your game. For issues with starting or completing a download in Ubisoft Connect I'd recommend to:
These steps can be found in ...
@HadesCorner Thanks for getting back after trying that out! I am finding a few more reports of the Operator sounds being missing so I have passed along your information to our game teams to investigate further. While they review into this report regarding your sound can you next please open a support ticket on ...
Read more@JaggedArrow8649 Hi there and welcome to Discussions! I apologize that at the moment Rainbow Six Siege supports cross-play and cross-progression within the same family console and between PC and Stadia. However there are plans in the future of Year 7 to have cross-progression between all platforms so please keep an eye out in ...
Read moreHey there @Baudejasss sorry to hear about your Credits being missing after this wait! I do see you have a support ticket open for this issue for our teams to review. As I am not able to look into an account related issue here on the Discussions forums I would recommend to continue communication on your support ticket. In the meantime you can also try to restore the licenses on your console: this will check to ensure that the privileges on your account match up to access your currency.
From the PlayStation home screen:
1. Navigate to Settings ► PlayStation Netw...
Hi there @DasherJake thanks for reaching out here on Discussions. I am sorry to hear about this sanction as well as a delay in receiving a response on your support ticket. Our teams are experiencing a high contact volume here recently which can result in delays in updating your case. However please rest assured that your ticket is not forgotten, and if you do find that a ticket has closed due to inactivity you can re-open your ticket at any time.
Hey @KingOfDarknessL!
This issue with Caveira's silencer is something our teams are aware of and looking into but I know it's a bit frustrating not to be able to change it in the meantime.
I have gone ahead and gotten your information added to the report so thank you for letting us know you'd encountered it and for the images you provided.
If you need or find anything else, definitely feel free to reach out and let me know.
Hey @denx!
I'm sorry you're having some trouble downloading and that none of the articles helped. Just to confirm, is this happening with any game you try to download?
If you haven't already, try switching to offline mode and then back to online mode. I'd also recommend clearing the Ubisoft cache and then reinstalling it if necessary as long as you haven't d...
Hello there @HarrowMSV83,
I'm so sorry for my delay. I know long matchmaking times are frustrating, especially for a game you just purchased so I'm really sorry your first experience is turning out like this.
Just to rule out any communication issues, I'd like you to run through these quick steps in our connectivity troubleshootin...
Hey there @KILLEZONE51,
I know a game not launching properly is frustrating so I'm really sorry you're having some trouble with it.
I'd recommend making sure that your game is installed on the same drive as your launcher(s) and clearing your Ubisoft Connect cache.
After, run through the quick steps from our basic technical ...
Hello @xEl-Capitanx,
I am so very sorry that you ran into someone acting like that. (This applies to you too @Axo07__ )
Also, I really appreciate your empat...
Hey @Cracked-CC,
We're sorry you're running into frequent tab bans but those are all handled by Tabwire and not by Ubisoft Support. I have included a link for their ban appeals here though for your convenience. Don't hesitate to let me know if you need anything else.
Hi there @O-N-A91! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings. If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to as...
Read moreHi there @Maaaicon Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings. If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to as...
Read more@macchia94 Hey there, welcome to Discussions! I appreciate you reaching out to report this issue. The team is aware of this and investigating, so I have sent them your information to help with that investigation. Please keep an eye on this forum for further updates.
@MUGR00TBEER Hey there, sorry to hear you're running into this issue! Could you run through our basic PC troubleshooting guide and see if the IME still doesn't show up? Please also check if the issue persists when using a different aspect ratio or display mode.
@HadesCorner Hi again, sorry for the delay on this thread. I have dropped a comment on your other thread you mention. For what you are seeing with the changes in VRAM can you also complete our graphical troubleshooting guide here? While these steps are aimed more at visual issues (think screen tearing or FPS drops), I am m...
Read moreHi there @HadesCorner thanks for posting to bring this to our attention. Sorry to see these visual and audio issues happening recently. I do see from your other thread you mention using an MSI GTX graphics card. If you haven't already I'd suggest to ensure that your GPU and soundcard are fully up to date. To find out what graphics card drivers you currently have:
• Select the Start button on your taskbar.
• Type "run" into the search bar and open the Run application.
• Enter "DxDiag" and press enter.
• When the results show, select the Display tab...
@Terriq Thanks so much for reaching back out. Could you take one more picture from the main menu of your game to display your datacenter information (found by clicking the gear icon near the top right corner)? I appreciate your patience with reporting this issue to us.
@spawnpeek-ceo Hi there and thanks for adding in these details. I will be sure to pass your findings along to our game team.
In the meantime as a test could you please disable the overlay for Ubisoft Connect? Please let me know how it goes.