The Division 2

The Division 2 Dev Tracker




01 Mar

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @Tyranmedic

Thank you for your understanding. There are still no updates regarding the ongoing investigation.

Once we will receive new information from the devs, we will post them on the News & Announcement section of the forum.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey everyone,

It seems that the issue was solved so I am now locking the thread.

@Noxious81 Thanks again for the assist! 😁


26 Feb

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @silverp07

Just checking how are you getting on.

Do you still need support regarding the materials or is the issue solved?

Please let us know.

Should you need more information, please do not hesitate to get in touch with us again.

Thank you very much.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @XxSHADOWCOMMAND

I'm sorry that you've had issues with the GR9 LMG.

Could you please give us more details regarding the issue?

Thank you very much.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @JayTea1987

Have you received the compensation cache?

Should you need additional support, please do not hesitate to get in touch with us again.

Thank you very much.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @WastedMuska

Have you received the caches?

Please let us know if you need additional support.

Thank you very much.


25 Feb

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@ASPRO-A Perfect, thanks for the update !

The information has been forwarded to the Team, and we'll reach out if additional details are needed.

Don't hesitate to let us know if you have questions, or if there's anything else we can help you with !


24 Feb

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @NightWish36 !

Thanks for getting back to us and providing further information.

I understand you've verified the game files - Could you please confirm whether you've attempted the additional troubleshooting steps in the second article provided by Ubi-Boost above?

Let us know how you get on!

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @Delimanic7203 !

Thanks for reaching out. I'm sorry to hear that you're missing exotics from your inventory after looting them.

Are you able to check whether your Exotic Components have increased during the disappearance of these items?

Do you recall any particular actions you may have taken before these disappearances?

Let us know how you get on!

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @PoohAtrezo !

Thanks for getting back to us. Could you please confirm whether you've attempted the troubleshooting steps as provided by Ubi-Boost above for us?

Regarding crashes when opening the map, could you please confirm whether you are hovering over a particular section of the map when this crash occurs?

Let us know how you get on!

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @ASPRO-A !

Thanks for reaching out! I'm sorry to hear you're experiencing a texture bug with the offsite activities uniform ingame.

Could you please provide the following additional information for us?

  • The exact name of the outfit and/or apparel items you are wearing in-game when experiencing this issue.
  • A screenshot of the Apparel page
  • Video footage of the texture bug in movement.


Please feel free to use a video sharing website such as YouTube, Vimeo or Dailymotion and provide us with a link for furth...

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Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @Cutnshoot5584 !

Thanks for reaching out. I'm sorry to hear you're experiencing issues with the shoot function in the game.

In order to investigate further, are you able to test another mouse for us to see whether the issue persists across different devices?

Let us know how you get on!

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @SOA-WarViper !

Thanks for reaching out. This issue is currently being investigated by our teams.

Once we have further information, we'll be back in touch on this thread!

Please let us know if you have any further questions 😄

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @MrAATX50 !

Thanks for getting back to us. I'm sorry to hear you're having difficulties with the Answer the Call function in the game.

Could you please attempt the following troubleshooting steps to see if they assist with this issue?

If the issue persists afterwards, please let us know!

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @LetMeUnistall !

Thanks for reaching out. I'm sorry to hear that you're experiencing issues launching the game from Steam.

Could you please attempt the steps in our PC troubleshooting guide to see whether this assists in resolving the issue?

I would also recommend clearing the Ubisoft Connect cache through the ...

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Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @buxxxu !

Thanks for reaching out. As this forum is managed by Ubisoft US and UK teams, we ask that all posts in this board are made in English.

If you would like further assistance with your issue, please provide additional information and we'll have a look for you 😄

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey @kruzefix123 !

Thanks for reaching out on behalf of your friend. Could you please direct them to attempt our PC troubleshooting guide?

I would also recommend potentially ...

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Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @OtterNas3n !

Thanks for reaching out, I've forwarded this on for review. I've also edited out any information that may allow players to replicate this.

If you have any further questions, please feel free to let us know!

Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @AlpineBrisket !

Thanks for reaching out!

Have you also experienced Countdown loading and providing an empty arena with no hostiles as OP has provided?

If so, could you please attempt the troubleshooting steps provided by UbiMassilia above and potentially provide us with a video if possible?

Regarding the linked threads, one of our Ubi-Peeps should be back in touch on those as soon as possible with further information 😄...

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Comment
    Ubi-Slipstream on Support Forums - Thread - Direct

Hey there @Nebuli61 !

Thanks for reaching out. I understand that you are unable to locate certain loot from Cassie.

I can see @Imagine_Brata and @Noxious81 have popped in with some suggestions - thanks for that!

If you're still unable to locate the loot after following the advice from our players, could you please provide a screenshot showcasing the missing loot option?

Let us know how you get on! 😄