The Division 2 Dev Tracker

Hey there @Jack_Jack !

Thanks so much for providing us with a video and further information on the issue. This has been forwarded on for review.

Once we have an update, we'll be back in touch on this thread!

Let us know if you have any further questions

Hey there @riddle_iya

Thanks for reaching out, agent! I understand you have concerns about the drop rates of exotics, and your current world level.

You can find a breakdown of world levels and which gearscores are impacted on the following page.

Regarding the exotic weapon drops - are you still receiving lower rarity weapon drops, or no drops at all?

Let us know, and we'll investigate further!

@HeGGing Hi there! Thank you for translating your post for us! Just to be sure, is the game crashing as soon as you launch it, or does it crash after selecting your character? I understand that you tried a few things to help resolve the issue. Other than reinstalling the game, what other solutions have you tried?

If you haven't already, please complete the troubleshooting steps from ...

@MalleVision72 Hello! I'm sorry to hear you're having this issue on a new agent now. Just to confirm, have you tried all the troubleshooting steps from this guide that ...

@WaynerJames Hi there! Thank you for the confirmation, and I'm happy to hear the game isn't crashing for you after disconnecting your external hard drive!

If you run into any other issues in the future, please feel free to reach back out!

@NightWish36 Hi there! I'm sorry to hear you're experiencing crashes for The Division 2. I recommend verifying game files, as well as completing the rest of the troubleshooting steps from ...

@Zeppi911 Hello! Thanks for the info! Like @Ubi-Poseidon requested earlier, can you please share a video demonstrating this issue? This video can help us take a closer look ...

@RogueAlpha96 Hello! I'm sorry to hear about this issue you're experiencing, and I apologize for any frustration it's causing. To confirm, are you missing your agent in the game, or are you just missing some items and gear?

If you are missing your agent, were you playing the game on a different platform before you got your new PC? Just like ...

@PoohAtrezo Hi there! I'm sorry to hear The Division 2 has been crashing for you after the maintenance today. As a start, I recommend completing the troubleshooting steps from this guide to help rule out any potential conflicts. If the game continues to crash, can you please let us k...

Hello @Tyranmedic

I'm sorry to hear that you've experienced some bugs while playing the Countdown mode in The Division 2, also, thank you for the video that you provided.

Also, thank you @...

Hello @goTTxpress

I'm sorry to hear that you never received your compensation cache.

Please note that the compensation was based on number of item upgrades lost, not the Expertise levels directly.

Basically, all upgrades beyond the newly calculated Expertise level were lost. And that is what was compensated.

The team has checked the issue and we can assure you that our system has calculated all amounts correctly.

We apologize for the inconvenience.

In the meantime, if you have any other question, feel free to ask and we...

Hello @CliftonMLT

I'm sorry to hear that you can't play The Division 2 after a long time because of a permanent ban on your account.

We don't handle ban appeals on forums, so you will have to contact us using our Support Website and create a ticket for us to review it.

Because we can't help you with your ban appeal on this discussion, I'm informing you that I'm going to lock this thread.

In the meantime, if you have any other questions, feel free to open a new thread !

Hello @Zine-Eddine

I'm sorry to hear that you've experienced some disconnections and crashes while playing The Division 2.

Could you please follow the steps in those articles, as they may help you with your issues ?
...

Hey @soullesssuicide,

We're unable to expedite your case via this channel I'm afraid.

Our direct channels are busier than usual due to higher than normal contact volumes so during this time we kindly ask that you be patient and we'll be in touch as soon as possible.

Posting to the forums will not result in a faster response to your case.

Thank you for your understanding!

Hey there guys,

If there were any components missing in your cache, please could you reach out to us directly via our Support Site, Facebook or Twitt...

Hey there @soullesssuicide

We're unable to grant any content to player's account via forums for privacy reasons.

Please ensure you've shared your Proof of Purchase for the credits to your case and we'll continue to look into this there.

Thank you for your understanding and apologies for the inconvenience caused while we look into this.

These are absolutely spot on @TimesLostArc, thank you!

And yes please, any videos of the effects this can have on raids would also be very much appreciated!

I've raised what we have hear already to the team.

Thank you!

Hey there @Stephane27480,

Thanks for reaching out!

Looking at the update at the bottom of your post - am I correct in assuming this has since been resolved and you're able to launch the game via GeForce Now again?

Thanks for getting back to us @Jack_Jack

At the moment, we haven't had any further reports of this and there is zero guarantee that the team will encounter the same issue in-game, so videos are very beneficial in assisting the team with their investigation.

Are you able to capture a video of the details noted in your response noting the mission missing?

We'll then be able to pass this to the team to look into.

Much appreciated!

Hey there @SpiritHawk7

Thanks for reaching out.

As the original thread you posted to was an old achievement thread, I've gone ahead and forked your post into it's own.

How are you getting on with this though?

May we please know which backpack trophy(s) this is in relation too?