Anno 1800 Dev Tracker

@bingo_mcfriskin Thank you for letting me know that you are still unable to utilize your cloud saves on PS5! I am very sorry that this has been continuing for you. Just in case, have you tried restoring your licenses on PS4 and ...

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Hi CB_espresso and thank you for creating and following up on this thread with the steps you took to resolve this issue! Should anyone else come across this error in the future, I hope your solution works for them as well.

Hello lordi401, thank you for getting in touch with us, about the Generous Innkeeper, town hall bonus.

This issue has been brought to our attention before but we were unable to gather the information needed to follow up our investigation.

Would you be able to send us your save file so that we can show this is not working as intended, after the game update 10.1?

Your save file should be located here -
%userprofile%\Documents\Anno 1800\accounts\

You can send the save file to us, by following the steps in this guide -
https://support.ubisoft.com/en-GB/Article/000063176/

Please log into our support website here, to create a new case and send us your save fil... Read more

Thank you for reporting this error, jelled! Is this the only location you see this occurring or are there additional spots that are affected?

barryjkirwan: I'm sorry to hear you're still having issues with launching the game after completing these steps. Please make sure you are running Ubisoft Connect with administrator rights. To combat the download error, please run through these steps. Lastly, please confirm if the game or client are installed on different drives.

Rastfarian: Thank you for getting back to us. The teams would like to know the following information if you're able to provide it please:

1. Did the issue occur before the 8.1 hotfix?
2. Does the issue occur on one save only or is it happening on other game saves as well?
3. Are there any screenshots showing in the 'My Documents' folder?
4. Can you try to run the game with administrator rights and check if this error still happens?
5. Do you have any mods loaded?

Hello Lucus.1989, and thank you for reporting this crashing error you're facing. If reinstalling the game hasn't resolved this issue for you, please also complete the rest of the steps outlined in this FAQ, then let us know if the same error message pops up.

Snooker1985RI: Thanks for updating this thread with your results! I'm glad to hear that after fixing these damaged files, you were able to locate the game files and launch the game successfully.

If anyone else is still having issues with this, please make sure to verify the game files.

Hi uncleseano, and apologies for the wait! If possible, please send over footage showing that you've researched all Major Discoveries at least once, so I can review this further.

@ChimamireNoHana @dorestes Hi there! I apologize for any negative affect that these issues may have had on your gameplay experience in Assassin's Creed Valhalla. Thank you...

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Hello @mrsilver7, thank you for the update!

Can you please perform all the troubleshooting steps listed in this article? Additionally, can you please reinstall your game? This will help you to eliminate any software conflicts including corrupted data, that can lead to crashes.

M...

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@aposala7 Hey there! I'm sorry to hear this is happening, it sounds absolutely frustrating! Would you be able to take a phone recording of what it's doing and share an external link (like from Youtube) here? I'd like to get a better read on what's happening.

Also, in the meantime, can you test out ...

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@sckharvawn There was a hotfix update released on the 26th March to address issues with crashing. Can you confirm if the issue has been resolved since installing the latest update?

If not please try the troubleshooting steps in the support article here.

If the issue still persists after that, can you su...

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@asuhayda @isufriedl ...

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Hello ZmileInSweden, thank you for posting and I am a sorry to hear you have been unable to start your game.

Anno 1800 is designed to work with either DirectX 11 or DIrectX12, however sometimes Windows 10 will not update the version of DirectX you are using automatically, and so you will need to update this manually. This may be the reason you are unable to launch the game.

To update your DirectX version, please follow our troubleshooting steps, contained in this pinned thread -
... Read more

Hello @Auron418,

Sorry to hear that your runes are not equipped anymore.

Can you please confirm the armour that was affected by this issue? Many thanks and if you have any other questions, please let us know.

@kennyannydenny Thanks so much for the report! I've provided this image and information to the teams to be reviewed further.

You're right, misunderstanding. I thought you were referring to the character portraits.
I'll check, don't have any info on why this in particular was not unlocked with the Game Update a few weeks ago.

We have just released Game Update 10.2 - you can find the full Release Notes here

Hey Katje-Katrien,

when starting a new game and trying to select the logo, what do you see? It should be greyed out if the achievement hasn't been reached.

Could you provide a screenshot from the logo selection screen and one from your achievement list (if you have unlocked the achievement)?

If you've opened a support ticket about this issue in the past, feel free to add them there.

Cheers,
Thorlof