Anno 1800 Dev Tracker

Hey there, KouyaDragon & stelkara1! Thanks for reaching out, and sorry to hear about this.

To the tone of the workaround stelkara1 used, I'd like to see if running the game using previous versions of windows helps the game operate without error.

Hello there!
 
I apologise for the double post. I'd like to reach out to you all with an update. I'm happy to announce that the issue wherein Halewyn's door cannot be interacted with is due to be fixed in TU 1.2.1. This update will deployed 27 April, 2021 at 1 PM CEST / 8 AM ET.
 
If you are still encountering issues with "Clues and Riddles" following TU 1.2.1, please don't hesitate to update this thread so we can take a closer look. Ple...

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Thank you for sharing what our Support suggested for you Bingo_McFriskin! I am happy to hear that this worked! If anyone else is experiencing this issue, please try these steps.

Also, this issue should now be resolved. You may need to access the game from the original console to re-send your cloud saves, and I highly suggest making sure that your game and systems are up to date. However, if anyone is still encountering this and the mentioned workarounds are not resolving it, please let us know so that we can alert the Game team!

Hey there, saemideluxe. I'm sorry to hear about this. I think this kind of issue would best be handled when our teams are able to get a closer look at things pertaining to your account. Could you please create a new ticket with our dedicated support team, so your proper regional team can assist you?

Originally Posted by raoulranker48
How can lower down the sound of the Kodak?

That sound is to darn loud

All the best

Ranker...out!!

Hello!

My apologies, I'm not sure what you're referring to. Perhaps this is something I haven't faced in-game.

Can you please clarify what is too loud in-game? A video may help me.

Thank you!

Originally Posted by Aarrae
Im using Uplay for Anno 1800 and I cant find the location of the Anno 1800 soundtracks. Any advice? When I go to E:\Anno 1800 I don't have the "bonuscontent" folder. Only Bin, blob_storage, data, logs, maindata, mods, Support, uplay_download, webrtc_event_logs. I checked those folders as well but couldn't find any music.

Hey Aarrae,

Sorry for the delay in getting back to you!

Could you please try verifying the game's files to see if this triggers the game to reinstall the Soun... Read more

Hello there, SwEEtdealer51! I'm really sorry to hear you're running into these issues, especially after having completed each of these troubleshooting steps.

It'd be best to have our teams look into those MSINFO and DxDiag files you've mentioned. I'd like you to create a new ticket with our support team and attach these files to this ticket. You've mentioned being unable to create a ticket, though you should still be able to create one using this method. Give it another try, perhaps try the email support option, if available.

If you're still having trouble creating a ticket this way, you can also reach out to our teams on the ... Read more

Hello, thank you for your report!

We have received some reports recently regarding freezing and some improvements have been made. Some players have also noticed performance changes since recent GPU drivers.

- Can you please confirm if you have the latest drivers installed?

- Would it be possible to provide a short video of what you're experiencing?

- Did you notice if the hanging only seems to affect you when your city is large?

Thank you!

@alx1231 Hey there, thanks for getting in touch and I apologise that you are having issues with the HDR features in the game. I've had a look at the forums and can see quite a few threads about this, so I'll get this up to the developers to see if anything can be done. They were made aware of some issues with the HDR settings in general, but we can get more specific.

To that end, could you provide a few comparison screenshots so I can submit these as part of the report?

@guest-h0u5vjrc As you have posted several different threads as I was not aware of the issues that you have been experiencing. I have managed to find the threads and merge them. I have merged two of your threads were you have reported those issues into one thread ...

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Originally Posted by Amagane
I thought this error might have been fixed.

It looks like it's actually fixed in first time.

But there is still an error when loading the save file saved just before.

It was even after completing all Envesa unite quests that I load the save.

Hey Amagane,

Thank you for reaching out about this!

May we know more about the issue itself?

Such as the particular error message you receive and what you're doing in-game when this happens?

Thank you!

Hey there guys,

Sorry for the delay and to see issues are still occurring

Please make sure you've given all the steps in our PC troubleshooting guide a try

If you're still having issues after giving those steps a try, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by Amagane
I am not a native English speaker. Therefore, even if the language of the translator is strange, I hope you understand.

Find Empress Spies quest Bug
the quest want to find 0/0 spies (not 0/3) and there is no icon of spies. instead some gray colored box icon in there.

not starting unite enbesa quest. just not trigger until I finish all enbesa main quest line.

some trade route setting ui Not translated to korean

enbesa fire station Not translated to korean

Hey Amagane,

Welcome to the Forums, thank you for reporting these translation and quest issues

Could you please provide some images... Read more

Originally Posted by Alpha07777
Tried this, still got the same "PI-UBI-01: 102008" error on Epic Games Store. Same issue with Anno 1800 not being able to launch on Epic, asking for activation key

Hey Alpha07777,

Welcome to the Forums, I'm sorry to hear you're having trouble launching the game!

If the above steps didn't resolve your issue, could you please contact us directly via our ... Read more

Originally Posted by kommandor511
I had the same problem. I had to install ubisoft connect om my pc to then go to games, where i found anno 1800 and could re install it.

Hey kommandor511,

Welcome to the Forums, thank you for sharing the solution that worked for you!

Hopefully it can help anyone else having a similar issue

If there's anything we can help with, please let us know

Thank you!

@kennyannydenny Many thanks! I've added these to the report, so our teams can look into each typo further.

Hello @b4st0un3 & @ubisucs96! First, I'd like to apologize for the lateness of my reply here. Second, I want to let you both know that I've checked on the team's on-going repor...

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Hey again, uncleseano! I'm incredibly sorry for the lateness of my reply here, but I greatly appreciate you posting that video link. Can you also show that this Achievement remains locked via Ubisoft Connect please?

@guest-h0u5vjrc I understand that you are frustrated due to a bug that you have experienced in Assassin's Creed Valhalla.

So that I can look into this for you and assist you further, could you please provide me with a detailed description of the issue. If it's a known issue then we most likely have a mega thread created for it. Please check the ...

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Hello everyone - I'm sorry to hear that you are experiencing this issue.

Can you please provide a video. In the video can you show the map for the location the Fly Agaric should be and then can you go to the location in game and show that you are unable to interact with the Fly Agaric.

Do you remember if you had completed the Fly Agaric previously?