Anno 1800 Dev Tracker

Originally Posted by SirHarryPierce
My above stated tickets have been merged by support.

Hey, SirHarryPierce!

Multiple tickets do get merged. Did you receive a response on this issue through your case yet?

Hi there, just a quick update to this issue with the Generous Innkeeper bonus not yielding the correct awards -

The Anno team have investigated this issue and have implemented a fix, which should hopefully resolve this issue and give the correct bonuses to players, in the next title update.

Thank you for bringing this to our attention.

Hey, xerxes-aria!

Sorry to hear that you are experiencing this issue.

Thanks for your report, your feedback helps us to improve the game.

We have forwarded this issue to the development team for further investigation.

Thank you.

Hey, GhostDog30!

Sorry to hear that you are encountering this issue. Can you confirm do you play the game in fullscreen or borderless?

What is your graphics card driver version?

Hey, Rastfarian!

Sorry to hear that you are not able to play. Are you getting any error messages at all?

Have you tried the troubleshooting HERE?

Hey, folks!

Thank you for letting us know about this issue. There is currently no workaround but our team is currently looking into that issue. Keep an eye on our forums and the Anno Union ( https://www.anno-union.com/en/ ) for all future updates and patch notes.

Thank you.

Originally Posted by IIAc3sII
I can keep playing on older version in offline mode as long as I don't update, the moment I update I'm stuck with it and even putting back the entire game folder from older version won't work, even if I try to launch game from offline mode it will simply not start anymore then..
So I'm also thinking its either something in the registry like you say, or perhaps Ubisoft Connect itself that keep track of this, but I'm not sure.

Can anyone else shed some light on this, I really want to know how to go back to older versions as a preventative measure in case I need it.

Hey!

I am afraid it is not possible to go back to older versions,... Read more

Originally Posted by maxter_x2010
Thanks guys , reinstalling the game worked for me though the saved games don't load sadly but other that it is running just fine, cheers!

Brilliant to hear that this worked for you!

Originally Posted by Panda_akd
problem with todays companies is you can try this or this or this i dont want to try i want to work its not my problem. Only with games people need to work for you to fix a game. what about you fix your game and then try to sell it....

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Hey!

Thank you for providing this feedback on the banking system. As advised by SirHarryPierce, this is working as inteded.

We will however pass your feedback on.

Thank you.

Hey, folks!

Thank you for letting us know about this issue. There is currently no workaround but our team is currently looking into that issue. Keep an eye on our forums and the Anno Union ( https://www.anno-union.com/en/ ) for all future updates and patch notes.

Thank you.

Hey!

We are aware of an issue where Anno 1800 will crash with an unknown DirectX error when you try to start a new game session over and over again after playing the game for some time.

This issue is currently being investigated and should be fixed with an upcoming game update.

Thank you.

Thank you for getting back to us. As a temporary workaround are you able to disable your screensaver or set it to a longer time to start when playing ANNO?

Originally Posted by SuicidalEw0k
This is an issue with the latest patch and not user hardware I can assure you. The game was running perfectly well for me the other day and the only other update I've installed on my PC are some GPU drivers for my RX5700XT (21.3.2). I do not believe switching the game client to DX11 should be a sufficient solution. Can Ubi please confirm that their QA team is investigating this issue?

Hey SuicidalEw0k, thanks for reaching out to us!

If you do experience issues with launching your game with either DX11 or DX12, let us know and we will have to look into the matter further, however for now, as long as troubleshooting steps are sufficient,... Read more

Hi folks! If anyone else is still having issues with launching Anno 1800 on their PC, please make sure to also complete our basic troubleshooting guide for the PC, in addition to the steps my colleague posted above for making sure your ... Read more

@aposala7 I have merged your post into this megathread.This issue has been reported and it is being investigated by the development team. Can you please try reinstalling the game and the following PlayStation 4 troubleshooting steps if you haven't already done so then try again.

If the is...

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Hey @TheCosmicBob! Thank you for taking the time to share your feedback regarding our new Discussions forums here in the Forum Feedback section. I sincerely apologise that we were unable to reply to your thread until now, and acknowledge the points you raised. I'll do my best now to address each point; please let me know if I can help further with any of them, or if you have any additional feedback to share.

Idle time too short
A session time-out will occur after you have been inactive for a while, but should definitely not be as rapid as ten minut...

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Hey Ablatis, thanks for getting in touch and I am sorry to hear about the issue you ran into.

After having a closer look, I was about to request system files from you, however I can see that you already provided these as you got through to us and spoke to one of our live-chat agents who forwarded all the details over to our development team accordingly.

Once it's reviewed, you will hear back from us via case itself and will also receive a corresponding email, therefore keep an eye on your mailbox and should you have any further questions, let us know!

Hey salinda1971, I can confirm that what Asterix201252 suggested is exactly right (article).

Should you happen to have any further queries, let us know!

Originally Posted by SirHarryPierce
Ok, you need your video card to do it, learning today, this is awesome!

Hey SirHarryPierce, glad to hear you managed to work it out .

Not going to lie, these screenshots are beautiful. ...

Hi all,

I have merged all your posts into a megathread and added it to the megathread list. This issue has been reported and it is being investigated by the development team.

@Kilo950 ...

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