Anno 1800 Dev Tracker

Hey Auron418 and solo_wolf0809! Thank you both for your patience. I am sorry that you each have experienced health runes disappearing in your games! If you each have a current and old manual save that show you do not have the runes now, but used to, please send each manual save to the cloud. Then, let me know when you have done so and I can forward them to the Game team. Also, just to make sure, solo_wolf0809 are you also playing on PlayStation 4?

Originally Posted by fish_mac
Hello together,
since i´ve got the same problem after several month and updates...i´m curious. Is there any kind of known reason for this bug? Or even better...a solution?
i mean...having a Anno SeaLife is fun but Its kind of frustrating after a while.

is it a thing of DLCs enabled/disabled? I have a few other savegames without this bug, and every game has a diffrent DLC setup?

The buggy safegame has:
-Sunken Treasures
-Botanica
-Seat of Power
-Bright Harvest
-Docklands
- every cosmetic DLC available

thank you and greetings from germany ...

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Originally Posted by HighLordBaron
Well, title says it all. I can't save my current game anymore.
Now, I do use mods, so might be an issue with them, however, during the first tow hours I was able to save normally, without any issues, so I doubt it.....

Hello! I'm sorry to hear you're unable to save your game.

Being unable to save your game for so long is unusual, and I don't have a guaranteed workaround I'm afraid; reports of this are very rare.

As it has now been a week and you've no doubt quit the application, can you please confirm if the issue persists?

If so, my first recommendation would be to disable any installed mods and see if there a... Read more

Originally Posted by Steinerd.
I start game, but i cant find benchmaark. Where is? Or its remove frome game?

Hello!

The benchmark is still available. When you click to play the game you should be given multiple options, and 2 of which are -

Anno 1800 Benchmark (DX11)
Anno 1800 Benchmark (DX12)

I hope that helps!

Hello!

Apologies for the delay, we are responding as soon as we can.

Can you please confirm the name of the airship skin you're using, and does this always happen or only occassionally?

Have you tried troubleshooting game files, just in case one of them is corrupt? Here you go: https://support.ubisoft.com/Article/000060529

Thank you for your time!

Originally Posted by SirHarryPierce
In really rare situations, I sometimes have this; anybody else have encountered this? Mostly in very high population games. Also, I cannot summon it. It has to do with moving between a lot of UI elements I think.

Hello! Thank you for reporting this, it is a new issue to me.

To help me get a better understanding, I would like to ask some questions -

- How often would you say this issue occurs?
- Does the issue fix itself after re-launching the game?
- Do you perhaps have a recording of this happening?

I believe this will be di... Read more

Thank you for the images!

Our Anno team clarified since the fix was released, an existing Family Matters quests won't be resolved. They would need to be abandoned, then tried again once the quest is available.

Can you please confirm if you have tried this since Patch 9.3? This was released 9th February.

Thank you!

Hello everyone, thank you all very much for your help

Originally Posted by IIIIDANNYIIII
System specs are 5900x and 2080 Super with 32 GB RAM on Win 10.
It turned out to be what Chris mentioned. Rolling-back drivers helped. In the meantime, new drivers got released and the issue does not happen when using them, so everything seems to be in order now.

That's great news, I appreciate you making us aware.

It's very important we hear back from players and learn what resolved it for them.

Enjoy your day!

Hello!

I believe I understand what you are referring to, I have seen similar behaviour.

A player once reported the Telephone Manufacturer and Bootmakers were showing under pollution, instead of the correct section.

Our team has been made aware all the very best!

That issssss.... unusual!

I think you're right, it must be an in-game sound. I expect this will be difficult to reproduce however the video shows as much as it can, and I'm sure it will be helpful.

Thank you very much for your report!

Hello everyone!

Apologies for the slow responsiveness on our side within this thread.

Our team are still investigating however as Ubi-Thorlof explained, we don't have a way of directly resolving this ourselves.

Thank you!

Originally Posted by normanvannorden
Just to let Ubisoft know me and my friend are still experiencing the same freezing isseus at random actions ingame offline and in online multiplayer.

It use to run great.on high settings. now even with lower setting the freezes are present.
As said it makes the game unplayable at times as the ingame time does not freeze.

Im running the game on.
Windows 10 Pro 64bit
Intel core i5-9600K
Nvidia GeForce RTX2070

I hope the next patch update wil fix this. this game aint cheap.

Hey, I'm very sorry to read you are your friend are still facing this behaviour.

A fix was released which should re... Read more

Hello there, artistjohn! Thanks for reaching out with this, and welcome to the forums! I think it's really great you're looking to support the YouTuber who's showing off Anno 1800 in their let's play! With that said, however - it's possible the website you're looking to purchase the game from is selling keys which are unable to be used in your region. I'd suggest asking the retailer themselves what the regional availability of their keys are, as we'd be unable to determine this from any other store except ours.

(Side note, I edited your post to remove personal information as this is a public forum! I appreciate the sincerity.)

Hello there, BlackGoat9701! Thanks for reaching out & welcome to the forums! I'm sorry to hear your game is crashing. It sounds like you're within requirements to play, at least in terms of overall memory. With that said, it's entirely likely you may be using a bit too much memory while playing Anno, thus the game technically doesn't have enough active memory to use. I'd like to have you ensure that any unnecessary background applications are disabled while you're playing.

Hey @rctx81, sorry for the hiccup this issue has caused in your Weekly Challenge. If you have exhausted all steps from our PS4 Troubleshooting Guide, could you share a short video clip of your settlement and also make sure that you have your latest save uploaded to the Cloud (It will have a small cloud icon in the save slot)? This w...

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@kennyannydenny Much obliged! I've forwarded this screenshot and report to the teams to be looked into.

Originally Posted by Marsovian
Polish version. The same bug appears, 2nd time in a 60hr session.
Its carbon copy of other in-thread reports.

Hey! Sorry to hear this, could you provide a clip or image of this happening please?

Originally Posted by hobIin
i can start the game and play it for a little while. but after 5-30 minutes it just crashes with no error codes or anyting.
i have tried reinstalling the game, and i have tried veryfying game files. i have also checked my directx and updated windows and graphics driver.

i have a rtx3070 dont know if that has anything to do with it

please help

Originally Po...

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Hey, SuicidalEw0k!

Sorry to hear that you are having this issue. Can you try running DX11 as suggested by Asterix201252 and let us know if it does not work.

Thank you.

What is the case number please?