Anno 1800 Dev Tracker

Hello @MrSilver7,

Sorry to hear that your game keeps crashing. Can you please clarify on what platform are you currently playing, so we can offer the relevant troubleshooting steps? Many thanks and if you have any additional questions, please let us know.

Instead of completely reinstalling, could you try verifying the game files?
https://support.ubisoft.com/en-GB/Ar...ct-Desktop-App

Thank you

Just adding this here, too:
If you have issues attaching savegames to your ticket, you can upload the files on a hosting website and simply send the link.

Thank you for the already provided info!

You are very welcome, Sir.Sriracha and thank you for those extra details.

When you are able to, please post your case number in the thread, it should usually be 8 digits long. When I have this number, I will be able to gather your files and open an investigation into this with QA, thank you very much for your help.

Thank you everyone for contributing to this thread. I have renamed the title to address that this is happening to players using the 461.92 update.

In order for us to report this to our QA team to test, could some of you please submit your DXDIAG, MSINFO and save files for us to be able to investigate this further?

Please log into our support website here - https://support.ubisoft.com/en-GB/Cases/New

This will take you to a new case creation page with a text box, where you can specify which game and platform you are playing, as well as what issues you have experienced w... Read more

We're still investigating the performance issues which seem to be related to the latest Nvidia drivers.
If anyone of you would be willing to share a savegame where this issue can be reproduced, please let me know.

Thank you,
Thorlof

If you have issues attaching savegames to your ticket, you can upload the files on a hosting website and simply send the link.

Thank you for the already provided info!

Hello everyone, thank you for continuing to update us on your in game performance, FPS drops and lag.

I have seen a recent thread pop up where players also mention this is affecting Nvidia update 461.92 also as SirHarryPierce and Boliwod have confirmed.

We have an investigation ongoing into this but it would also help if some of you can send some files over to us please, so that we can send new reports and fresh system files to our QA team.

Could you please gather the following files for us -

DXDIAG - https://ubi.li/msrxL
MSINFO - https://ubi.li/lmiCE
Save File affected - %userprofile%\Documents\Anno 1800\acc... Read more

Hello mattarc, thanks for contributing to the thread on this issue.

If possible would you be able to provide a short video clip demonstrating this, so we can review and report this to our QA to try and replicate?

If you able to upload a clip to a video hosting website such as Imgur or Youtube then send us a link to view it in this thread, that would be great. You should e able to use the Windows key and G key to bring up Xbox game bar to record any footage in game, thank you for your help.

Hey him_1537, just to add to what what everyone else has already posted, the best way to observe your city without causing any issues would be to create a duplicate save and use that for observing what you have created.

You can force close the game through Task Manager, which would cause the game to not save, but please be careful when doing this, as I can not guarantee it would never corrupt a save file. Better safe then sorry!

Hello minhogu0826 and not_wargasmo thank you for sharing your workaround regarding having to install the Windows Media Pack.

To any other players that are facing issue with the game not launching and seeing a 'missing mfreadwrite.dll' error message, please follow the following instructions -

Windows Settings > Apps > Apps and Features > Optional Features > Add a Feature and find the Media Feature Pack in the list of available Optional Features, restart your computer.

Thank you for sharing your workarounds everyone, I will rename this thread so other players are able to spot this solution too.

Thank you for confirming this dakky22.

This issue was thought to have been resolved from update 10, the Docklands update and will no longer affect players in-game.

If you encountered this issue in-game, with a save file made pre update 10, the team investigating have asked players to reload another save from before demolishing the harbour in the Arctic or to start a new game for older saves. I apologize we have not been able to patch this out of your affected save file.

Hello inventing, thank you for your post and welcome to the Anno 1800 forums.

Are you able to confirm if the walkthrough Bert_Boomgaard gave you worked for you? Are you able to build the research institute after following these steps in order?

Hello ikibiki, thank you for contacting us about this quest line.

The Research Institute has two conditions you need to meet in order to unlock it -

The first one takes place within the story, if you decide to play the Enbesa story line, then the Research Institute will become unlocked when following the storyline.

If you decide to decline the story when you reached Enbesa and you don't have any story quests at all, you can obtain the Research Institute from gaining 1500 Elders instead.

Thank you for those screenshots hodurgas.

Just to confirm, you do not have access to the Docklands DLC content such as the new buildings?

As well as this, you and your friends all purchased the Season Pass 3 content, but could you tell me if you all purchase the game and the Season Pass from the same store front such as Ubisoft Connect/Steam/Epic? If so, which one?

I would like to gather more details about this as we need to confirm if this is an entitlement issue or a bug.

As well as this would you possibly be able to send us one of your affected save files where you do not have access to this content?

You can send the save file to us, by following the steps in this guide -
... Read more

Hello everyone, thank you for getting in touch with us about The Passage DLC.

In regards to the quest issue you are having, can you confirm if this was with the Ice Brigade quest not being available or greyed out?

If so, we found that if players demolished the Harbour in the Arctic they would receive a warning or the quest would end for some, in this case you would need to reload a save from before the you demolished the harbour.

If this is not the issue you are referring to, would you please confirm the issue you are having with the quest and we can see if this has been reported to the team?

Hello tourque313, thank you for getting in touch and sorry for the delayed reply.

There are a few things you can do to fix the runtime error you receive.

First of all, when you have the game launched, please check Task Manager in your Windows settings to see how much ram you are currently using on your system.

As well as this, please check to see if you have any other software running under the processes tab, and the start-up tab, as they may be consuming your ram.

Software such as -

Full Screen Game Overlays
VoIP and Chat services
RGB controllers
Overclocking Software
Hardware monitoring
Streaming software
Peer to Peer software
VPN

A more detailed list of this type of software can be found near the bottom of this article and contains instructions on how to disable them and clean boot your PC - ... Read more

Hello apjarnold, thank you for getting in touch about this.

Which NPC do you have a trade route set up with that this is currently affecting, and what is the expected gain from this trade, as well as what is the expected exchange of goods you would expect, to clarify?

Thank you for coming back to us not_wargasmo and thank you for providing your solution. I will rename this thread so any other players who have experienced this, may see this post as a possible solution, thank you for your help.

Hello kea5, thank you for posting and welcome to the forum.

If there are any missing files or corrupted game files or supporting software, verifying the games files should fix them.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
... Read more