Anno 1800 Dev Tracker

Originally Posted by saikrishna000
hi,
the "shift click" +- option not working while i am creating the trade route in the latest build...is there any other way to reserve a certain amount of goods to an island for ex i need to always maintain 50t of coffee on island "A" and created a trade route to transport 30t form island A to island B so here island A has total of 65t of coffe so the ship should load only 15t of coffee and unload that 15t coffee on island B

Hey there,

Sorry to hear that the shift click solution isn't working for you.

The first thing I would advise would be to try the steps in ... Read more

Originally Posted by olaf-11
Mego Thanks a lot! Hugs

You are welcome!

If you ever need further assistance just let us know

Originally Posted by UbiMatcha
Hey Splutty!

I have a small update for you, the team would appreciate it if you could forward us a copy of your save file so we can investigate further.
The default save file location can be found here, and you can submit this as a .zip file in a support ticket ...

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Originally Posted by FetterBruder
No problem. It's not even a year since I reported this issue. And we already paid for the DLC, so there's no reason to rush anything, right?

Thank you for understanding.

Our team will update this as soon as they possibly can

Originally Posted by Arribeth_
Don't know if anyone's tried this,but thought should share. I've had this problem on a few playthroughs, experiencing the same problem; Queen's ship would sail southwest-wards. Once it went past the corner, it would u-turn and once it's back on the map, it would just stay there and the quest would remain stuck.

This current playthrough, I thought I'd try something. I removed the depot that I placed at the river mouth, allowing more space for the Queen's ship to manouver. When I started the quest, the ship, THIS TIME, decided to sail north west, the closer edge of the map. And this time, the quest completed successfully.

I noted that in my previous playthroughs, I did have the depot at the river mouth and did not remove them pri...

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Originally Posted by mberry12
hey, Ubi-whatever, what about my posts?

Thank you for re-highlighting your post, it was not my intention however I had missed your posts.

I have now unlocked these for you

Originally Posted by mberry12
wow, quickee, thanks a lot, you are a MASTER of unlocking thanks

You are more than welcome!

If ever we can help in the future just let us know

Originally Posted by phaiiphaii
i tried these thing still crashed please give me more advice

Hello phaiiphaii,

As per my previous message it would be beneficial to us to see your system files to aid us in advising further troubleshooting steps.

Assuming of course, that your setup meets the System Requirements.

If you have any issues, let us know! ... Read more

Originally Posted by Rastfarian
I have got it working again I think. I uninstalled the game, then re downloaded and installed. I had also deleted all mods and the folder and re downloaded them and re installed them too.
The very strange thing was that I had no screenshots recorded in any file for the last two weeks. So not only was the photography quests not taking the screenshot to display in the paper, an actual screenshot of my city wasn't taken either.
To answer your questions:
It seemed to happen in all saved games.
No screenshots in Anno 1800/photography.
I am now running with Admin rights.
I have nexus mods downloaded; Spice it up, Old Town, Historic Harbour, the NOM, Train station, Project distinction, Town hall monument, Harbour Ornament...

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Hey there,

Sorry to hear you're having issues!

Please give the steps in our guide a try.

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by olaf-11
Thank You TheBerry!

However the Megopalace badge is still not unlocked.

Hey there!

Sorry for that oversight on my part!

Megopalace has now also been unlocked for you!

Originally Posted by FetterBruder
Will this issue be adressed in Game Update 9?

Hey there,

We don't have any further information regarding the investigation's progress at this time.

We'll update the Forums as and when we hear more news

Thank you for your continued patience and sorry for the inconvenience!

Originally Posted by olaf-11
https://imgur.com/a/1fOZb5D

Hey olaf-11,

Thanks for posting and your screenshot!

The badge should now have been unlocked for you!

Originally Posted by Rastfarian
For the last 2 weeks when I take a photo for a quest-giver, there is a blank instead of the image. When the image should then be shown in the newspaper, again a blank space.
I have verified game files and taken out mods before re installing. I'm at a loss...

Hey there Rastfarian,

Thanks for reporting this to us!

Would you be able to give us some more detail by answering the following questions;

- Does this only occur on one particular save or have you been able to test this across others?
- Are there any screenshots showing in the My Documents folder [Documents\Anno 1800\photography]?
- Can you try runn... Read more

Originally Posted by SimStego
Hi Support,

What are the buildings (across all DLCs) which count towards the "Number of Monuments" victory conditions in Multiplayer? Is it "only" the "World Fair" ?

BR

SimStego

Hey there,

I moved your thread to the Anno 1800 forums for better visibility.

However, at this time the 'World Fair' is currently the only monument in-game that contributes toward the conditions.

I have read from other players that they have obtained all conditions through the use of multiple islands.

I hope this helps.

Thank you!

Hey guys,

This issue is still currently under investigation.

We don't have any further updates at this time, however will let you know as and when we hear more.

Sorry for any inconvenience!

Hey,

It is still a known issue being looked into but we've heard from players that a difference in settings can cause this issue. Please set your graphic settings to low on both sides for testing reasons to see if that causes the LR40-message.

Originally Posted by straymonkey64
I can not log into my account using 2 – step verification because it times out before the code is sent. Can you help?

Hey there.

We can assist you with this but it's not something we can assist with over the forums. You can reach us either through the support website by opening a live chat session or a... Read more

Originally Posted by thagozu
Hello everyone,
I can't seem to pick up the Crates, as they've spawned right in that Gold Deposit. I can click on them, and they appear to be selected, but nothing happens. Any suggestions?
https://imgur.com/6kp1omv

Hey there.

I'm sorry to hear that. Would you be able to send us a link to a short video demonstrating this we could pass on to the development team? Thanks.

Hey,

Sorry to hear about your issue with the game crashing. .

First of all, I would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, I would recommend trying to get through on live chat during times that we are open so we can get your system files off you.
... Read more