Apex Legends Dev Tracker

Hi @IsntLifeCrazyBro,

 

I'm sorry to hear this happened to you. It's never a great feeling to discover your account has been compromised and items were taken. 

 

While we can't look into this from the forums, I strongly recommend following these steps to help...

Read more

@dadoge210 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-ba...

Read more

Hi @xyoshix710, 

 

If you want to split up your EA accounts from his, connected accounts needs to be unlinked and that carries risks. His account could be impacted by the unlinking. I'll share some EA Help guides for more information on this and if you'd like to discuss those options further, get in touch with the support team directly. They'll examine the accounts and let you know what can be done and the impact it will have for all involved after getting both account holders permissions. 

 

• ...

Read more

Hey @YoungFitzXx,

Unfortunately, bans aren't something we can help with on the forums. If you'd like to raise a dispute to try to get your account unbanned, you can reach out to our terms of service team via the webform in the following article:

... Read more

Hi @YoungFitzXx,

 

I'm sorry, you're on the community boards; Answers HQ. We can't assist with account bans here but our Terms of Service team can take a look into the ban for you if you think there's been a mix-up with the ban (i.e. the rules weren't broken). Send in an appeal for the ban you'd like them to investigate for you. 

 

This guide will help you learn how to reach out to them and includes some advice on filling out the webform: 

• ...

Read more

Going to go ahead and lock this @ziqiaowuj as it is neither polite or constructive. 

 

If you have feedback we welcome it but ask that it be constructive and not just a rant.

 

Darko 

Hi @runninginthe80,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance. ...

Read more

Hi @9crunchy8, 

 

Don't worry about posting it in the wrong place. It can happen!  I'll move this on over to the Apex boards. 

 

In terms of bans. you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, not the support team. The Terms of Service team would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

Read more

Hi there, @wanxin338 

 

I'm very sorry, but we're not able to help with hacked accounts through Answers HQ. It looks like you've already been in touch with an advisor so please continue working with them to get assistance for this. Cases can be opened here. Thank you.

@MCHElite,

There's no such thing as a stupid question. If people were less afraid to ask things the world'd be a better place.

And no, don't worry, they won't. If you follow the steps in the proof of purchase article I showed, the most personal information you're showing are email addresses and usernames (Which they already have access to because an EA account requires both). While you wouldn't want to show the f... Read more

Hey @shootmeqvick 

 

If you plan to purchase in-game currency outside of the game store, we suggest going through trusted digital online retailers listed on our website. This way, you can be sure to have a safe and reliable transaction. 

 

EA_Pulsar

 

...

Read more

Hey @MCHElite,

They might use those to make sure that they have the right EA account. Back when I worked in live support I asked for one of them fairly frequently.

@ghrumpii

What problem are you having when you try to open a case?

...

Read more

Hey @MCHElite,

If you've contacted via email and it's going too slow for your liking, you can always try reaching out via a chat instead:

https://help.ea.com/en/contact-us/

Once you've selected your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a cha... Read more

Hi @M4ch1n4_IRL, 

 

There are steps to reporting someone you see in-game that you think might be using cheats. We've shared them in this EA Help article: Report players for cheating, abuse, or harassment. Jump down to 'Rep...

Read more

Hi there, @idhasbeenregistd 

 

We're not able to help with banned accounts through Answers HQ. You can find more information on bans, as well as disputing them in the article here. Thank you.

... Read more

Hello @zl6195 

 

At the moment, the following languages are supported on Answers HQ: 

 

•  English 
•  ...

Read more

@Jefferson3100 

 

Account security is important to us.

 

When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

 

If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any ...

Read more

Hey @fzued,

I'm sorry to hear that you feel like you've been banned unfairly, but this unfortunately isn't something we can help with here on the forums. Our terms of service team are the only ones able to look into account bans, and as they've decided to uphold the ban despite numerous appeals I'm afraid there's nothing else I can recommend.

Wees aardig voor elkaar | Be kind to each other

Hi @aZCezaR,

 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

Read more

@aliciaharrs,

If Apex is saying that you're banned, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-su... Read more